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#11
Attached is the latest zipped up minidump file. Thanks
Looks like bad RAM. Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder. Boot from the CD, and run at least 5 passes.
In addition, you may want to update your video card drivers.
Code:Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\Jonathan\Desktop\042310-16848-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (2 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 Machine Name: Kernel base = 0xfffff800`02a17000 PsLoadedModuleList = 0xfffff800`02c54e50 Debug session time: Fri Apr 23 15:01:40.842 2010 (GMT-4) System Uptime: 0 days 3:32:08.309 Loading Kernel Symbols ............................................................... ................................................................ .................. Loading User Symbols Loading unloaded module list .......... Unable to load image atikmdag.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for atikmdag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 1000007E, {ffffffffc0000005, fffff88003e66051, fffff8800495d9f8, fffff8800495d260} Probably caused by : atikmdag.sys ( atikmdag+24c051 ) Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e) This is a very common bugcheck. Usually the exception address pinpoints the driver/function that caused the problem. Always note this address as well as the link date of the driver/image that contains this address. Some common problems are exception code 0x80000003. This means a hard coded breakpoint or assertion was hit, but this system was booted /NODEBUG. This is not supposed to happen as developers should never have hardcoded breakpoints in retail code, but ... If this happens, make sure a debugger gets connected, and the system is booted /DEBUG. This will let us see why this breakpoint is happening. Arguments: Arg1: ffffffffc0000005, The exception code that was not handled Arg2: fffff88003e66051, The address that the exception occurred at Arg3: fffff8800495d9f8, Exception Record Address Arg4: fffff8800495d260, Context Record Address Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: atikmdag+24c051 fffff880`03e66051 390a cmp dword ptr [rdx],ecx EXCEPTION_RECORD: fffff8800495d9f8 -- (.exr 0xfffff8800495d9f8) ExceptionAddress: fffff88003e66051 (atikmdag+0x000000000024c051) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: ffffffffffffffff Attempt to read from address ffffffffffffffff CONTEXT: fffff8800495d260 -- (.cxr 0xfffff8800495d260) rax=000000000000159f rbx=000000000000159f rcx=00000000d1ff159f rdx=00802484c7fff6d0 rsi=fffff880040e1120 rdi=000000000000d1ff rip=fffff88003e66051 rsp=fffff8800495dc30 rbp=0000000000000000 r8=000000000000005e r9=fffff8800495dc70 r10=0000240c01962e53 r11=0000000000017710 r12=0000240c0196620d r13=fffff880040e3280 r14=0000000000000020 r15=0000000000000000 iopl=0 nv up ei ng nz na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286 atikmdag+0x24c051: fffff880`03e66051 390a cmp dword ptr [rdx],ecx ds:002b:00802484`c7fff6d0=???????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 0 ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: ffffffffffffffff READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cbf0e0 ffffffffffffffff FOLLOWUP_IP: atikmdag+24c051 fffff880`03e66051 390a cmp dword ptr [rdx],ecx BUGCHECK_STR: 0x7E LAST_CONTROL_TRANSFER: from 0000000000000004 to fffff88003e66051 STACK_TEXT: fffff880`0495dc30 00000000`00000004 : cccccccc`00000000 00000000`00000000 00000000`00000000 fffff800`02c01e80 : atikmdag+0x24c051 fffff880`0495dc38 cccccccc`00000000 : 00000000`00000000 00000000`00000000 fffff800`02c01e80 00000001`1e2da60c : 0x4 fffff880`0495dc40 00000000`00000000 : 00000000`00000000 fffff800`02c01e80 00000001`1e2da60c 0000000e`0000023e : 0xcccccccc`00000000 SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: atikmdag+24c051 FOLLOWUP_NAME: MachineOwner MODULE_NAME: atikmdag IMAGE_NAME: atikmdag.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4b0ca832 STACK_COMMAND: .cxr 0xfffff8800495d260 ; kb FAILURE_BUCKET_ID: X64_0x7E_atikmdag+24c051 BUCKET_ID: X64_0x7E_atikmdag+24c051 Followup: MachineOwner ---------
Hello !!
On addition to Jonathan's steps there is a service expecption with Bugcheck 0xc0000005 which could an issue with your Virus proctection. I would recommend to uninstall it completely also use removal tool to clean up the left over files.
Hope this helps,
Captain
Not to sure which mem test to down load after looking on the site could you post the link please. Also downloaded and installed the iso prog but not showing on desktop and can't find from search even though its saying its installed, any thoughts. Captain i have removed my original Kaspersky IS 2010 as recommended by Jonathon in earlier posts and installed Microsoft security essentials instead. Thanks again and i am not over great on the pc as you can probably gather. Thanks again for all your assistance.
After i uninstalled Kasp from programmes i tried to run the tool but if came back saying no Kasp files found so couldn't really do anything with it as it looked like everything had been removed.
Run the MemTest86+ here is the Link Memtest86+ - Advanced Memory Diagnostic Tool Download - Pre-Compiled Bootable ISO (.zip) and use the software Jonathan mention to burn to a disk further instrctions are there on the webiste
- Captain
Run memtest for 5 passes and no errors occured (took just over 4 hours is that correct), also ECC was disabled (bios default setting) is that correct or irrelevant. Any further suggestions on what may be causing it guys. Also found this about Kaspersky Product Updates and Documentation: Kaspersky Internet Security. So was wondering if i downloaded this and used my authorisation code would it be ok to put back on. Thanks. Just been on Gigabytes site and was looking at drivers at the bottom of the page this link appears is it worth running as i am unsure. http://www.driveragent.com/giga/inst...net%20Explorer
Last edited by Coops; 25 Apr 2010 at 11:20.
After reading another thread on here just ran sfc /scannow and it came back 100% ok. I am not sure what it is but you may interpret its significance better than me. Thanks. Is it at the stage of take to a local repair shop yet?