BSOD & Restart problems please help thanks

Page 2 of 3 FirstFirst 123 LastLast

  1. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #11

    Coops said:
    Just restarted again mate been ok for a few hours but removing Kaspersky doesn't seem to have cured it. No BSOD though.
    Just went to edit this post and did it again twice in 15 mins. Just ran win mem test on restart came back ok. But every problem i have had if i check the system event logs it says critical kernel power event id 41 task (63) every time it has happened. Can you enlighten me on this. Thanks again and the lesson is don't build your own PC ever again, lol.
    Post the latest Minidump !!

    - Captain
      My Computer


  2. Posts : 13
    Windows 7 64bit Pro (upgrade over vista but cleanly installed)
    Thread Starter
       #12

    Attached is the latest zipped up minidump file. Thanks
      My Computer


  3. Posts : 13,354
    Windows 7 Professional x64
       #13

    Looks like bad RAM. Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder. Boot from the CD, and run at least 5 passes.

    In addition, you may want to update your video card drivers.


    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Jonathan\Desktop\042310-16848-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`02a17000 PsLoadedModuleList = 0xfffff800`02c54e50
    Debug session time: Fri Apr 23 15:01:40.842 2010 (GMT-4)
    System Uptime: 0 days 3:32:08.309
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..................
    Loading User Symbols
    Loading unloaded module list
    ..........
    Unable to load image atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff88003e66051, fffff8800495d9f8, fffff8800495d260}
    
    Probably caused by : atikmdag.sys ( atikmdag+24c051 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff88003e66051, The address that the exception occurred at
    Arg3: fffff8800495d9f8, Exception Record Address
    Arg4: fffff8800495d260, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    atikmdag+24c051
    fffff880`03e66051 390a            cmp     dword ptr [rdx],ecx
    
    EXCEPTION_RECORD:  fffff8800495d9f8 -- (.exr 0xfffff8800495d9f8)
    ExceptionAddress: fffff88003e66051 (atikmdag+0x000000000024c051)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    
    CONTEXT:  fffff8800495d260 -- (.cxr 0xfffff8800495d260)
    rax=000000000000159f rbx=000000000000159f rcx=00000000d1ff159f
    rdx=00802484c7fff6d0 rsi=fffff880040e1120 rdi=000000000000d1ff
    rip=fffff88003e66051 rsp=fffff8800495dc30 rbp=0000000000000000
     r8=000000000000005e  r9=fffff8800495dc70 r10=0000240c01962e53
    r11=0000000000017710 r12=0000240c0196620d r13=fffff880040e3280
    r14=0000000000000020 r15=0000000000000000
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    atikmdag+0x24c051:
    fffff880`03e66051 390a            cmp     dword ptr [rdx],ecx ds:002b:00802484`c7fff6d0=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  ffffffffffffffff
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cbf0e0
     ffffffffffffffff 
    
    FOLLOWUP_IP: 
    atikmdag+24c051
    fffff880`03e66051 390a            cmp     dword ptr [rdx],ecx
    
    BUGCHECK_STR:  0x7E
    
    LAST_CONTROL_TRANSFER:  from 0000000000000004 to fffff88003e66051
    
    STACK_TEXT:  
    fffff880`0495dc30 00000000`00000004 : cccccccc`00000000 00000000`00000000 00000000`00000000 fffff800`02c01e80 : atikmdag+0x24c051
    fffff880`0495dc38 cccccccc`00000000 : 00000000`00000000 00000000`00000000 fffff800`02c01e80 00000001`1e2da60c : 0x4
    fffff880`0495dc40 00000000`00000000 : 00000000`00000000 fffff800`02c01e80 00000001`1e2da60c 0000000e`0000023e : 0xcccccccc`00000000
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  atikmdag+24c051
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmdag
    
    IMAGE_NAME:  atikmdag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4b0ca832
    
    STACK_COMMAND:  .cxr 0xfffff8800495d260 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_atikmdag+24c051
    
    BUCKET_ID:  X64_0x7E_atikmdag+24c051
    
    Followup: MachineOwner
    ---------
      My Computer


  4. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #14

    Hello !!

    On addition to Jonathan's steps there is a service expecption with Bugcheck 0xc0000005 which could an issue with your Virus proctection. I would recommend to uninstall it completely also use removal tool to clean up the left over files.

    Hope this helps,
    Captain
      My Computer


  5. Posts : 13
    Windows 7 64bit Pro (upgrade over vista but cleanly installed)
    Thread Starter
       #15

    Not to sure which mem test to down load after looking on the site could you post the link please. Also downloaded and installed the iso prog but not showing on desktop and can't find from search even though its saying its installed, any thoughts. Captain i have removed my original Kaspersky IS 2010 as recommended by Jonathon in earlier posts and installed Microsoft security essentials instead. Thanks again and i am not over great on the pc as you can probably gather. Thanks again for all your assistance.
      My Computer


  6. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #16

    Coops said:
    Not to sure which mem test to down load after looking on the site could you post the link please. Also downloaded and installed the iso prog but not showing on desktop and can't find from search even though its saying its installed, any thoughts. Captain i have removed my original Kaspersky IS 2010 as recommended by Jonathon in earlier posts and installed Microsoft security essentials instead. Thanks again and i am not over great on the pc as you can probably gather. Thanks again for all your assistance.
    Did you use the Removal Tool that Jonathan mentioned ??
      My Computer


  7. Posts : 13
    Windows 7 64bit Pro (upgrade over vista but cleanly installed)
    Thread Starter
       #17

    After i uninstalled Kasp from programmes i tried to run the tool but if came back saying no Kasp files found so couldn't really do anything with it as it looked like everything had been removed.
      My Computer


  8. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #18

    Run the MemTest86+ here is the Link Memtest86+ - Advanced Memory Diagnostic Tool Download - Pre-Compiled Bootable ISO (.zip) and use the software Jonathan mention to burn to a disk further instrctions are there on the webiste

    - Captain
      My Computer


  9. Posts : 13
    Windows 7 64bit Pro (upgrade over vista but cleanly installed)
    Thread Starter
       #19

    Run memtest for 5 passes and no errors occured (took just over 4 hours is that correct), also ECC was disabled (bios default setting) is that correct or irrelevant. Any further suggestions on what may be causing it guys. Also found this about Kaspersky Product Updates and Documentation: Kaspersky Internet Security. So was wondering if i downloaded this and used my authorisation code would it be ok to put back on. Thanks. Just been on Gigabytes site and was looking at drivers at the bottom of the page this link appears is it worth running as i am unsure. http://www.driveragent.com/giga/inst...net%20Explorer
    Last edited by Coops; 25 Apr 2010 at 11:20.
      My Computer


  10. Posts : 13
    Windows 7 64bit Pro (upgrade over vista but cleanly installed)
    Thread Starter
       #20

    After reading another thread on here just ran sfc /scannow and it came back 100% ok. I am not sure what it is but you may interpret its significance better than me. Thanks. Is it at the stage of take to a local repair shop yet?
      My Computer


 
Page 2 of 3 FirstFirst 123 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 10:38.
Find Us