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Windows 7: BSOD and Black screen intermittently

22 Apr 2010   #1
bwthomas77

WIN7 64 bit
 
 
BSOD and Black screen intermittently

I recently purchased this computer. After a frustrating install I am finally up and running after determining my Garmin forerunner 350 was interferring (I think). Now I am occasionally (every 2-3 days) getting system dumps and unexpected shut downs. I have attatched the dmp files. If anyone has any suggestions I would greatly appreciate them.


My System SpecsSystem Spec
.
22 Apr 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by bwthomas77 View Post
I recently purchased this computer. After a frustrating install I am finally up and running after determining my Garmin forerunner 350 was interferring (I think). Now I am occasionally (every 2-3 days) getting system dumps and unexpected shut downs. I have attatched the dmp files. If anyone has any suggestions I would greatly appreciate them.
I only ran the first one but would bet the rest would be similar.


These are pretty straight forward. Memory corruptio. I would download memtestx86 band run it for at least 5 passes.

Let us know if you need help with this

Ken


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\032010-19110-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`0300e000 PsLoadedModuleList = 0xfffff800`0324be50
Debug session time: Sat Mar 20 18:52:56.890 2010 (GMT-4)
System Uptime: 0 days 4:01:16.107
Loading Kernel Symbols
...............................................................
................................................................
................................................................
..........
Loading User Symbols
Loading unloaded module list
................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffa804d9298d0, 2, 0, fffff8000306feeb}

Probably caused by : memory_corruption ( nt!MiResolveMappedFileFault+8b )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffffa804d9298d0, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8000306feeb, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032b60e0
 fffffa804d9298d0 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!MiResolveMappedFileFault+8b
fffff800`0306feeb 4d8b11          mov     r10,qword ptr [r9]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  svchost.exe

TRAP_FRAME:  fffff8800cf34350 -- (.trap 0xfffff8800cf34350)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff98019fa9000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000020 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800033835f1 rsp=fffff8800cf344e0 rbp=fffff8800cf34960
 r8=0000000000000012  r9=0000000000000000 r10=00000000fffffff9
r11=0000000000829000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz ac po cy
nt!CcMapData+0x111:
fffff800`033835f1 0fb600          movzx   eax,byte ptr [rax] ds:8d08:fffff980`19fa9000=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000307f469 to fffff8000307ff00

STACK_TEXT:  
fffff880`0cf33bf8 fffff800`0307f469 : 00000000`0000000a fffffa80`4d9298d0 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0cf33c00 fffff800`0307e0e0 : fffff880`0cf33d40 fa804d92`98d004c0 00000000`00000000 fffff880`01d8dd5a : nt!KiBugCheckDispatch+0x69
fffff880`0cf33d40 fffff800`0306feeb : 00000000`00001000 00000000`00002001 00000000`00000000 fffff880`0cf33f08 : nt!KiPageFault+0x260
fffff880`0cf33ed0 fffff800`030a660d : fa804d92`98d004c0 f8a00037`21480400 fffff8a0`00372148 00000000`00000000 : nt!MiResolveMappedFileFault+0x8b
fffff880`0cf34040 fffff800`0309bd9e : 00000000`00000000 fffff980`19fa9000 fffff6fc`c00cfd48 fffff800`0320ae00 : nt!MiResolveProtoPteFault+0x48d
fffff880`0cf340e0 fffff800`0309a4d1 : 00000000`00000000 00000000`00000000 ffffffff`ffffffff 3ff00000`4aa5a921 : nt!MiDispatchFault+0x1de
fffff880`0cf341f0 fffff800`0307dfee : 00000000`00000000 00000000`0000000e 00000000`00000000 00000000`00000001 : nt!MmAccessFault+0x8f1
fffff880`0cf34350 fffff800`033835f1 : 00000000`08800000 00000000`08829000 fffff880`0cf345a8 fffff880`0cf345a0 : nt!KiPageFault+0x16e
fffff880`0cf344e0 fffff880`01eed522 : 00030000`00017000 fffffa80`03cdb0c0 00000000`00000000 fffffa80`0000000e : nt!CcMapData+0x111
fffff880`0cf345a0 fffff880`01f7f8c3 : fffffa80`04576010 fffffa80`05a70180 fffff880`0cf34710 00000000`08829000 : Ntfs!NtfsReadMftRecord+0xb2
fffff880`0cf34650 fffff880`01f8a9a7 : fffffa80`04576010 fffffa80`05a70180 00000000`00000101 fffff880`0cf34728 : Ntfs!NtfsTryOpenFcb+0x133
fffff880`0cf346f0 fffff880`01f8db0e : fffffa80`04576010 fffffa80`05a70180 fffffa80`07528f00 fffff880`01d85600 : Ntfs!NtfsIterateMft+0x147
fffff880`0cf34790 fffff880`01f3276a : fffffa80`04576010 fffff8a0`0a1de390 fffffa80`05a70180 fffffa80`059418e0 : Ntfs!NtfsEnumerateUsnData+0x22e
fffff880`0cf34840 fffff880`01eeb2ed : fffffa80`04576010 00000000`00000000 fffff880`0cf34960 00000000`00000000 : Ntfs! ?? ::NNGAKEGL::`string'+0x1ccfd
fffff880`0cf34880 fffff880`01d8123f : fffff880`0cf349d0 fffffa80`0472d6b0 fffff880`0cf34901 fffffa80`04576010 : Ntfs!NtfsFsdFileSystemControl+0x13d
fffff880`0cf34920 fffff880`01da091e : fffffa80`05926b60 fffffa80`041de070 fffffa80`05926b00 fffffa80`0472d6b0 : fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x24f
fffff880`0cf349b0 fffff800`033983a7 : fffffa80`041de070 fffff880`0cf34ca0 fffffa80`0472da98 fffffa80`0472d6b0 : fltmgr!FltpFsControl+0xee
fffff880`0cf34a10 fffff800`0336198a : fffffa80`04210b30 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x607
fffff880`0cf34b40 fffff800`0307f153 : fffffa80`04210b30 00000000`00000001 fffffa80`077c0790 fffff800`03393094 : nt!NtFsControlFile+0x56
fffff880`0cf34bb0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!MiResolveMappedFileFault+8b
fffff800`0306feeb 4d8b11          mov     r10,qword ptr [r9]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!MiResolveMappedFileFault+8b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0xA_nt!MiResolveMappedFileFault+8b

BUCKET_ID:  X64_0xA_nt!MiResolveMappedFileFault+8b

Followup: MachineOwner
---------
My System SpecsSystem Spec
23 Apr 2010   #3
bwthomas77

WIN7 64 bit
 
 

I tried to run memtest86+ from memtest.com but after putting iso on cd when i start up my computer and selecting cd for boot up that it is boot ready but does not give me the option to press a key to run just goes on to boot up win7. Do I need to remove some ram or am i doing this wrong? also, when i shut down i am now getting a 0x0000001e error. Anyhow i appreciate you're help. I am going to be leaving town for a week so will use your suggestions when i get back. THANKS again.
My System SpecsSystem Spec
.

23 Apr 2010   #4
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by bwthomas77 View Post
I tried to run memtest86+ from memtest.com but after putting iso on cd when i start up my computer and selecting cd for boot up that it is boot ready but does not give me the option to press a key to run just goes on to boot up win7. Do I need to remove some ram or am i doing this wrong? also, when i shut down i am now getting a 0x0000001e error. Anyhow i appreciate you're help. I am going to be leaving town for a week so will use your suggestions when i get back. THANKS again.
the ISO should just boot when in the drive and you know you need to install as an ISO not just place the iso data on the cd ?

also press delete and enter the bios menu to make sure you have boot from cd as 1st option ?
My System SpecsSystem Spec
23 Apr 2010   #5
bwthomas77

WIN7 64 bit
 
 

I just copied onto cd. How do you install? Cd is first in bios
My System SpecsSystem Spec
23 Apr 2010   #6
bwthomas77

WIN7 64 bit
 
 

Also do you need to test each stick of memory individually? Thanks.
My System SpecsSystem Spec
24 Apr 2010   #7
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by bwthomas77 View Post
I just copied onto cd. How do you install? Cd is first in bios
if you right click the ISO file you downloaded you should get an option "open with windows disk image burner" , this opens a dialogue and you insert your blank disk then burn, this will create a disk which will boot when inserted in the drive and you reeboot

If you can't find that option try a free ISO burner tool like Imgburn
My System SpecsSystem Spec
03 May 2010   #8
bwthomas77

WIN7 64 bit
 
 

I have run 10 passes on the memtest+ and no errors. ANyone have any ideas what is wrong?
My System SpecsSystem Spec
03 May 2010   #9
bwthomas77

WIN7 64 bit
 
 

Also, I am getting the 0x0000001e after about 30 mins from win 7 startup, consistently.
My System SpecsSystem Spec
04 May 2010   #10
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by bwthomas77 View Post
Also, I am getting the 0x0000001e after about 30 mins from win 7 startup, consistently.
well a 0x1E - (Probable Cause "win32k.sys") - is normally caused by Invalid Memory or access violations - probably caused by hardware, Test RAM and check your CPU (L2 Cache) by running Prime95 for a cache-parity error on the CPU. This will detect an error in minutes if any.

so try running prime95 and let us know the result ?

I would also try running your system with only one stick of ram and see if this reduces or stops the bluescreen crashes ?
My System SpecsSystem Spec
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 BSOD and Black screen intermittently




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