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Windows 7: BCCode: 116, ATI 4670, Win7 - please review my dmps

22 Apr 2010   #1
gliderjoe

Win7
 
 
BCCode: 116, ATI 4670, Win7 - please review my dmps

First off, I truly appreciate this forum. Attached are 3 dmp files for your review. They are all of the same BCC 116, which looks like it points to video drivers. I have an ATI Radian Mobility 4670 GPU. I've updated the drivers to all of the latest ones via ATI's website (Catalyst 10.3), but have not tried completely removing them first. No heavy lifting of the PC at all, random crashes. Temps are all normal. Please help.

If you recommend removing all traces of the video driver and installing latest drivers, can you please indicate the best way exactly to do this?


My System SpecsSystem Spec
.
22 Apr 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by gliderjoe View Post
First off, I truly appreciate this forum. Attached are 3 dmp files for your review. They are all of the same BCC 116, which looks like it points to video drivers. I have an ATI Radian Mobility 4670 GPU. I've updated the drivers to all of the latest ones via ATI's website (Catalyst 10.3), but have not tried completely removing them first. No heavy lifting of the PC at all, random crashes. Temps are all normal. Please help.

If you recommend removing all traces of the video driver and installing latest drivers, can you please indicate the best way exactly to do this?
These also point towards your video driver. I would go to ATI and download their removal tool, and the newest driver.

Let us know if you need help

Ken





Code:
041910-17144-01.dmp    4/19/2010 2:40:11 PM        0x00000116    fffffa80`05e9e010    fffff880`03e6cc98    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (3)\041910-17144-01.dmp    4    15    7600    
041910-19921-01.dmp    4/19/2010 11:04:32 PM        0x00000116    fffffa80`04ce40d0    fffff880`03e21c98    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (3)\041910-19921-01.dmp    4    15    7600    
042210-22900-01.dmp    4/22/2010 10:39:54 AM        0x00000116    fffffa80`045814e0    fffff880`010c502c    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder (3)\042210-22900-01.dmp    4    15    7600
My System SpecsSystem Spec
23 Apr 2010   #3
gliderjoe

Win7
 
 

Thanks. I could not find the driver removal tool at ATI website, but I did find these removal instructions:

GPU57RemoveOldGraphicsDrivers

Is this what you are referring to?
My System SpecsSystem Spec
.

Reply

 BCCode: 116, ATI 4670, Win7 - please review my dmps




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