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Windows 7: Windows Explorer has stopped working

23 Apr 2010   #1
lafnsu

Windows 7 ultimate
 
 
Windows Explorer has stopped working

Check online for a solution and restart the program or Restart the program are the only options available. However, I can continue, just have the screen splash up several times while working and have to close the error box. This error has only been in the past couple of days and I have not installed any new programs or extensions that I can remember. When it first happened I supposed it might be RocketDock, however that did not change when I discontinued and rebooted.

This fault does not involve a BSOD nor stop the process you are involved in (has happened with both firebox 3.6, IE8, as well as with Painter 11, Microsoft Spider game). In all instances I have not been using Windows Explorer. I did a search for the dll involved with no success for one since Windows 7 came out.

Here's the dump:
********************
Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7600.16450
Application Timestamp: 4aebab8d
Fault Module Name: comctl32.dll
Fault Module Version: 6.10.7600.16385
Fault Module Timestamp: 4a5bde67
Exception Code: c000041d
Exception Offset: 00000000000fdad7
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 591e
Additional Information 2: 591e5d71146011be1ce2eb6fc0ddd8de
Additional Information 3: e679
Additional Information 4: e679c827ad37dc345cf613e571ceb807

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
*************
I'm using dual-boot, Win7 64-bit Home Premium and Windows XP SP3, both with all updates applied. My av is Avast and updated. Dell Inspiron 1545 with 2.10gHz dual-core pentium and 4gb ram.

None of the searches here have netted an answer...sure hope someone can help though.

Cheers, LafnSu


My System SpecsSystem Spec
.
23 Apr 2010   #2
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

My System SpecsSystem Spec
23 Apr 2010   #3
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by lafnsu View Post
Check online for a solution and restart the program or Restart the program are the only options available. However, I can continue, just have the screen splash up several times while working and have to close the error box. This error has only been in the past couple of days and I have not installed any new programs or extensions that I can remember. When it first happened I supposed it might be RocketDock, however that did not change when I discontinued and rebooted.

This fault does not involve a BSOD nor stop the process you are involved in (has happened with both firebox 3.6, IE8, as well as with Painter 11, Microsoft Spider game). In all instances I have not been using Windows Explorer. I did a search for the dll involved with no success for one since Windows 7 came out.

Here's the dump:
********************
Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7600.16450
Application Timestamp: 4aebab8d
Fault Module Name: comctl32.dll
Fault Module Version: 6.10.7600.16385
Fault Module Timestamp: 4a5bde67
Exception Code: c000041d
Exception Offset: 00000000000fdad7
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 591e
Additional Information 2: 591e5d71146011be1ce2eb6fc0ddd8de
Additional Information 3: e679
Additional Information 4: e679c827ad37dc345cf613e571ceb807

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
*************
I'm using dual-boot, Win7 64-bit Home Premium and Windows XP SP3, both with all updates applied. My av is Avast and updated. Dell Inspiron 1545 with 2.10gHz dual-core pentium and 4gb ram.

None of the searches here have netted an answer...sure hope someone can help though.

Cheers, LafnSu
You can create a DMP file from a hung process. If you can launch task manager, right click the offending process and create Dmp file.

Then just upload it to us.

Kenn
My System SpecsSystem Spec
.

23 Apr 2010   #4
lafnsu

Windows 7 ultimate
 
 
Thanks for proper dmp instructions

[QUOTE=zigzag3143;700516]
Quote   Quote: Originally Posted by lafnsu View Post
]

You can create a DMP file from a hung process. If you can launch task manager, right click the offending process and create Dmp file.

Then just upload it to us.

Kenn
Thanks for the instructions regarding dmp file. I have it for future reference. I did find that Rocket Dock is not for 64-bit, so that's probably the issue. I will install that and make sure, but appreciate the guidance.

Cheers, LafnSu
My System SpecsSystem Spec
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