Blue Screen c000021a(Fatal System Error)

SD1645 · 23 Apr 2010

Hello Everyone,

I have a Dell XPS Studio 1645 i7 Q 720 @ 1.60GHz, 1597 Mhz, 4 Core(s), 8 Logical Processor(s)
4 GB DDR3 RAM
BIOS: Dell Inc. A08, 3/12/2010
Windows 7 64-bit 6.1.7600 Build 7600
GPU: ATI HD 4670 1GB RAM

I am using a 90W adapter fyi and games seem to run fine once windows boots.

So my problem is,

I get a Blue screen a few times when I reboot my system. But then it just goes away on restart. Sometimes I have to restart multiple times for it to windows to start up.

The blue screen occurs at the Windows is loading page right after the windows come together. I have no idea why this error occurs, I got so frustrated with it that I called Dell and the technician came and replaced my motherboard and hardrive. But this error still occurs. ANY help would be greatly appreciated..I have absolutely no idea what drivers/software would cause this to occur. I am attaching the log files for the error and the dump file too (The dump file is zipped since i can't attach .dmp) .

As I said before any kind of help resolving this would be much appreciated. If someone could pinpoint which application/hardware/software in specific is causing this I will be SO GRATEFUL!

PS:- I don't have any Antivirus either (since I read about AVG making this happen)

Thanks,
SD

zigzag3143 · 23 Apr 2010

SD1645 said:

Hello Everyone,

I have a Dell XPS Studio 1645 i7 Q 720 @ 1.60GHz, 1597 Mhz, 4 Core(s), 8 Logical Processor(s)
4 GB DDR3 RAM
BIOS: Dell Inc. A08, 3/12/2010
Windows 7 64-bit 6.1.7600 Build 7600
GPU: ATI HD 4670 1GB RAM

I am using a 90W adapter fyi and games seem to run fine once windows boots.

So my problem is,

I get a Blue screen a few times when I reboot my system. But then it just goes away on restart. Sometimes I have to restart multiple times for it to windows to start up.

The blue screen occurs at the Windows is loading page right after the windows come together. I have no idea why this error occurs, I got so frustrated with it that I called Dell and the technician came and replaced my motherboard and hardrive. But this error still occurs. ANY help would be greatly appreciated..I have absolutely no idea what drivers/software would cause this to occur. I am attaching the log files for the error and the dump file too (The dump file is zipped since i can't attach .dmp) .

As I said before any kind of help resolving this would be much appreciated. If someone could pinpoint which application/hardware/software in specific is causing this I will be SO GRATEFUL!

PS:- I don't have any Antivirus either (since I read about AVG making this happen)

Thanks,
SD

This crash was probably caused by smss.exe. That file is normally a prt of the win 7 SO when located in c:\windows|system32, but if located anywhere else it has been known to be a virus.

I would run a systemf ile check to repair your OS files
type cmd in search>right click and run as admin>sfc /scannow

I would also download Microsoft security essentials and run a scan to be sure.

Let us know if you need help

Ken

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\042310-35240-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02860000 PsLoadedModuleList = 0xfffff800`02a9de50
Debug session time: Fri Apr 23 15:04:22.918 2010 (GMT-4)
System Uptime: 0 days 0:00:23.074
Loading Kernel Symbols
...............................................................
................................................................
.
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C000021A, {fffff8a00012ac00, 0, ffffffffc0000001, 100580}

Probably caused by : ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5e1 )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WINLOGON_FATAL_ERROR (c000021a)
The Winlogon process terminated unexpectedly.
Arguments:
Arg1: fffff8a00012ac00, String that identifies the problem.
Arg2: 0000000000000000, Error Code.
Arg3: ffffffffc0000001
Arg4: 0000000000100580

Debugging Details:
------------------


BUGCHECK_STR:  0xc000021a_0

ERROR_CODE: (NTSTATUS) 0xc000021a - {Fatal System Error}  The %hs system process terminated unexpectedly with a status of 0x%08x (0x%08x 0x%08x).  The system has been shut down.

EXCEPTION_CODE: (NTSTATUS) 0xc000021a - {Fatal System Error}  The %hs system process terminated unexpectedly with a status of 0x%08x (0x%08x 0x%08x).  The system has been shut down.

EXCEPTION_PARAMETER1:  fffff8a00012ac00

EXCEPTION_PARAMETER2:  0000000000000000

EXCEPTION_PARAMETER3:  ffffffffc0000001

EXCEPTION_PARAMETER4: 100580

ADDITIONAL_DEBUG_TEXT:  initial session process or

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  smss.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002d2dd5e to fffff800028d0600

STACK_TEXT:  
fffff880`02e534e8 fffff800`02d2dd5e : 00000000`0000004c 00000000`c000021a fffff880`02e53608 fffffa80`06e82820 : nt!KeBugCheckEx
fffff880`02e534f0 fffff800`02b1e071 : fffffa80`06e23a76 fffff880`02e53ca0 00000000`00000100 fffffa80`05cd2230 : nt!PoShutdownBugCheck+0xae
fffff880`02e53570 fffff800`0291c8c4 : 00000000`00000000 00000000`00000004 00000000`00000000 00000000`0035f501 : nt!ExpSystemErrorHandler2+0x5e1
fffff880`02e537a0 fffff800`02d01021 : 00000000`c000021a 00000000`00000004 00000000`00000001 fffff880`02e53b58 : nt!ExpSystemErrorHandler+0xd4
fffff880`02e537e0 fffff800`02d02893 : 00000000`c000021a fffffa80`00000004 fffff8a0`00000001 fffff880`02e53b58 : nt!ExpRaiseHardError+0xe1
fffff880`02e53b10 fffff800`028cf853 : fffffa80`05c299a0 00000000`00000001 00000000`0035f588 fffff800`02be73b4 : nt!NtRaiseHardError+0x1a1
fffff880`02e53bb0 00000000`77b211ea : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0035f568 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77b211ea


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!ExpSystemErrorHandler2+5e1
fffff800`02b1e071 cc              int     3

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!ExpSystemErrorHandler2+5e1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb

FAILURE_BUCKET_ID:  X64_0xc000021a_0_nt!ExpSystemErrorHandler2+5e1

BUCKET_ID:  X64_0xc000021a_0_nt!ExpSystemErrorHandler2+5e1

Followup: MachineOwner
---------

SD1645 · 23 Apr 2010

Hi Ken,

Thanks for the quick reply. I ran the tests as you said and they ran fine, no errors. I have attached a screenshot.

Just fyi, I started having this issue 2 days back and then I formatted windows, I am concerned if this is due to a windows update? Also, when I formatted, I couldn't reinstall the OS due to this error occurring each time. Then the Dell technician came and gave me a windows reinstalled hard disk which starting having this error as frequently as the previous version. Also, I noticed that the installed updates on my recently installed windows say they were installed on 05/23/2009 when actually it was installed only today (The system time was wrong so thats why that happened I guess).

I am giving you all this information hoping it might have some relation. Should I remove all updates and try to restart? ATM I am scared to even restart my laptop in case it never turns on again

Thanks again,
SD
Attachment 69099

zigzag3143 · 23 Apr 2010

SD1645 said:

Hi Ken,

Thanks for the quick reply. I ran the tests as you said and they ran fine, no errors. I have attached a screenshot.

Just fyi, I started having this issue 2 days back and then I formatted windows, I am concerned if this is due to a windows update? Also, when I formatted, I couldn't reinstall the OS due to this error occurring each time. Then the Dell technician came and gave me a windows reinstalled hard disk which starting having this error as frequently as the previous version. Also, I noticed that the installed updates on my recently installed windows say they were installed on 05/23/2009 when actually it was installed only today (The system time was wrong so thats why that happened I guess).

I am giving you all this information hoping it might have some relation. Should I remove all updates and try to restart? ATM I am scared to even restart my laptop in case it never turns on again

Thanks again,
SD
Attachment 69099

First things first. Do you have a backup made? and a restore point? Do you have a bootable win 7 dvd?

when all of those are out of the way we can start getting aggressive in diagnosing what the problem is.

Ken

SD1645 · 24 Apr 2010

Hey I have everything backed up and have a restore point and re installation win 7 disc. Lets go forward with root causing this issue. I also noticed that most of my device drivers are outdated (2006 when 2009 drivers are available) But that shouldn't cause it to NOT BOOT.

Thanks,
SD