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Windows 7: BSOD in Crysis

23 Apr 2010   #1
Akpsp

Windows 7 Ultimate
 
 
BSOD in Crysis

This is the crash I get in Crysis, Windows 64 bit. Attachment 69087


My System SpecsSystem Spec
.
23 Apr 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Akpsp View Post
This is the crash I get in Crysis, Windows 64 bit. Attachment 69087
This one is pretty straight forward.; The directx portion of your video driver.

You need to remove all traces of the current driver (they may even have an un-install tool) and then install a fresh copy

Let us know if you need help with that

Ken



Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\042310-18546-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a67000 PsLoadedModuleList = 0xfffff800`02ca4e50
Debug session time: Fri Apr 23 23:33:16.464 2010 (GMT-4)
System Uptime: 0 days 0:05:33.371
Loading Kernel Symbols
...............................................................
................................................................
...............................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88004601e30, fffff880080dd070, 0}

Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidMmIsAllocationTerminated+14 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004601e30, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880080dd070, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
dxgmms1!VidMmIsAllocationTerminated+14
fffff880`04601e30 488b1a          mov     rbx,qword ptr [rdx]

CONTEXT:  fffff880080dd070 -- (.cxr 0xfffff880080dd070)
rax=fffff880046118d0 rbx=fffff8a0075f3000 rcx=fffffa8005c91000
rdx=0000000000000000 rsi=fffff8a00ce12190 rdi=fffff8a00d0335d0
rip=fffff88004601e30 rsp=fffff880080dda40 rbp=fffff8a0075f4300
 r8=fffffa800497ba90  r9=0000000000000050 r10=fffff80002a67000
r11=000000000000079b r12=0000000000000001 r13=fffff8a00cec8200
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
dxgmms1!VidMmIsAllocationTerminated+0x14:
fffff880`04601e30 488b1a          mov     rbx,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  Crysis64.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff88004d3b51c to fffff88004601e30

STACK_TEXT:  
fffff880`080dda40 fffff880`04d3b51c : fffff8a0`075f3000 fffff8a0`075f4300 fffff8a0`0ce12190 00000000`00000799 : dxgmms1!VidMmIsAllocationTerminated+0x14
fffff880`080dda70 fffff8a0`075f3000 : fffff8a0`075f4300 fffff8a0`0ce12190 00000000`00000799 00000000`00000001 : dxgkrnl+0x3751c
fffff880`080dda78 fffff8a0`075f4300 : fffff8a0`0ce12190 00000000`00000799 00000000`00000001 fffff8a0`075f3000 : 0xfffff8a0`075f3000
fffff880`080dda80 fffff8a0`0ce12190 : 00000000`00000799 00000000`00000001 fffff8a0`075f3000 fffff8a0`0cec82d0 : 0xfffff8a0`075f4300
fffff880`080dda88 00000000`00000799 : 00000000`00000001 fffff8a0`075f3000 fffff8a0`0cec82d0 00000000`000007d3 : 0xfffff8a0`0ce12190
fffff880`080dda90 00000000`00000001 : fffff8a0`075f3000 fffff8a0`0cec82d0 00000000`000007d3 00000000`00000020 : 0x799
fffff880`080dda98 fffff8a0`075f3000 : fffff8a0`0cec82d0 00000000`000007d3 00000000`00000020 fffff880`04d4118f : 0x1
fffff880`080ddaa0 fffff8a0`0cec82d0 : 00000000`000007d3 00000000`00000020 fffff880`04d4118f 00000000`00000799 : 0xfffff8a0`075f3000
fffff880`080ddaa8 00000000`000007d3 : 00000000`00000020 fffff880`04d4118f 00000000`00000799 00000000`00000001 : 0xfffff8a0`0cec82d0
fffff880`080ddab0 00000000`00000020 : fffff880`04d4118f 00000000`00000799 00000000`00000001 fffff880`080ddca0 : 0x7d3
fffff880`080ddab8 fffff880`04d4118f : 00000000`00000799 00000000`00000001 fffff880`080ddca0 00000000`00000000 : 0x20
fffff880`080ddac0 00000000`00000799 : 00000000`00000001 fffff880`080ddca0 00000000`00000000 00000000`00005357 : dxgkrnl+0x3d18f
fffff880`080ddac8 00000000`00000001 : fffff880`080ddca0 00000000`00000000 00000000`00005357 fffff800`02adfcf7 : 0x799
fffff880`080ddad0 fffff880`080ddca0 : 00000000`00000000 00000000`00005357 fffff800`02adfcf7 fffff8a0`075f3000 : 0x1
fffff880`080ddad8 00000000`00000000 : 00000000`00005357 fffff800`02adfcf7 fffff8a0`075f3000 fffff800`02c51e80 : 0xfffff880`080ddca0


FOLLOWUP_IP: 
dxgmms1!VidMmIsAllocationTerminated+14
fffff880`04601e30 488b1a          mov     rbx,qword ptr [rdx]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  dxgmms1!VidMmIsAllocationTerminated+14

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc578

STACK_COMMAND:  .cxr 0xfffff880080dd070 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_dxgmms1!VidMmIsAllocationTerminated+14

BUCKET_ID:  X64_0x3B_dxgmms1!VidMmIsAllocationTerminated+14

Followup: MachineOwner
---------
My System SpecsSystem Spec
24 Apr 2010   #3
Akpsp

Windows 7 Ultimate
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Akpsp View Post
This is the crash I get in Crysis, Windows 64 bit. Attachment 69087
This one is pretty straight forward.; The directx portion of your video driver.

You need to remove all traces of the current driver (they may even have an un-install tool) and then install a fresh copy

Let us know if you need help with that

Ken



Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\042310-18546-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a67000 PsLoadedModuleList = 0xfffff800`02ca4e50
Debug session time: Fri Apr 23 23:33:16.464 2010 (GMT-4)
System Uptime: 0 days 0:05:33.371
Loading Kernel Symbols
...............................................................
................................................................
...............................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88004601e30, fffff880080dd070, 0}

Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidMmIsAllocationTerminated+14 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004601e30, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880080dd070, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
dxgmms1!VidMmIsAllocationTerminated+14
fffff880`04601e30 488b1a          mov     rbx,qword ptr [rdx]

CONTEXT:  fffff880080dd070 -- (.cxr 0xfffff880080dd070)
rax=fffff880046118d0 rbx=fffff8a0075f3000 rcx=fffffa8005c91000
rdx=0000000000000000 rsi=fffff8a00ce12190 rdi=fffff8a00d0335d0
rip=fffff88004601e30 rsp=fffff880080dda40 rbp=fffff8a0075f4300
 r8=fffffa800497ba90  r9=0000000000000050 r10=fffff80002a67000
r11=000000000000079b r12=0000000000000001 r13=fffff8a00cec8200
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
dxgmms1!VidMmIsAllocationTerminated+0x14:
fffff880`04601e30 488b1a          mov     rbx,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  Crysis64.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff88004d3b51c to fffff88004601e30

STACK_TEXT:  
fffff880`080dda40 fffff880`04d3b51c : fffff8a0`075f3000 fffff8a0`075f4300 fffff8a0`0ce12190 00000000`00000799 : dxgmms1!VidMmIsAllocationTerminated+0x14
fffff880`080dda70 fffff8a0`075f3000 : fffff8a0`075f4300 fffff8a0`0ce12190 00000000`00000799 00000000`00000001 : dxgkrnl+0x3751c
fffff880`080dda78 fffff8a0`075f4300 : fffff8a0`0ce12190 00000000`00000799 00000000`00000001 fffff8a0`075f3000 : 0xfffff8a0`075f3000
fffff880`080dda80 fffff8a0`0ce12190 : 00000000`00000799 00000000`00000001 fffff8a0`075f3000 fffff8a0`0cec82d0 : 0xfffff8a0`075f4300
fffff880`080dda88 00000000`00000799 : 00000000`00000001 fffff8a0`075f3000 fffff8a0`0cec82d0 00000000`000007d3 : 0xfffff8a0`0ce12190
fffff880`080dda90 00000000`00000001 : fffff8a0`075f3000 fffff8a0`0cec82d0 00000000`000007d3 00000000`00000020 : 0x799
fffff880`080dda98 fffff8a0`075f3000 : fffff8a0`0cec82d0 00000000`000007d3 00000000`00000020 fffff880`04d4118f : 0x1
fffff880`080ddaa0 fffff8a0`0cec82d0 : 00000000`000007d3 00000000`00000020 fffff880`04d4118f 00000000`00000799 : 0xfffff8a0`075f3000
fffff880`080ddaa8 00000000`000007d3 : 00000000`00000020 fffff880`04d4118f 00000000`00000799 00000000`00000001 : 0xfffff8a0`0cec82d0
fffff880`080ddab0 00000000`00000020 : fffff880`04d4118f 00000000`00000799 00000000`00000001 fffff880`080ddca0 : 0x7d3
fffff880`080ddab8 fffff880`04d4118f : 00000000`00000799 00000000`00000001 fffff880`080ddca0 00000000`00000000 : 0x20
fffff880`080ddac0 00000000`00000799 : 00000000`00000001 fffff880`080ddca0 00000000`00000000 00000000`00005357 : dxgkrnl+0x3d18f
fffff880`080ddac8 00000000`00000001 : fffff880`080ddca0 00000000`00000000 00000000`00005357 fffff800`02adfcf7 : 0x799
fffff880`080ddad0 fffff880`080ddca0 : 00000000`00000000 00000000`00005357 fffff800`02adfcf7 fffff8a0`075f3000 : 0x1
fffff880`080ddad8 00000000`00000000 : 00000000`00005357 fffff800`02adfcf7 fffff8a0`075f3000 fffff800`02c51e80 : 0xfffff880`080ddca0


FOLLOWUP_IP: 
dxgmms1!VidMmIsAllocationTerminated+14
fffff880`04601e30 488b1a          mov     rbx,qword ptr [rdx]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  dxgmms1!VidMmIsAllocationTerminated+14

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc578

STACK_COMMAND:  .cxr 0xfffff880080dd070 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_dxgmms1!VidMmIsAllocationTerminated+14

BUCKET_ID:  X64_0x3B_dxgmms1!VidMmIsAllocationTerminated+14

Followup: MachineOwner
---------
Sure, if you dont mind helping me out.
My System SpecsSystem Spec
.

25 Apr 2010   #4
Akpsp

Windows 7 Ultimate
 
 

Bump
My System SpecsSystem Spec
25 Apr 2010   #5
Tews

64-bit Windows 8.1 Pro
 
 

Download the latest video drivers from the manufacturers website and reinstall them....
My System SpecsSystem Spec
Reply

 BSOD in Crysis




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