Freezes!help!!


  1. ebergz
    Posts : 1
    Windows 7 Home
       New #1

    Freezes!help!!


    hi im new here in this forum..and im not really good in computers.. well, my problem is my computer freezes most of the time(for 3 to 5 seconds)..before, i get blue screen of death..but my brother fixed it already..but now i am experiencing freezes..it affects my presentations at work..

    your replies are highly appreciated..thanks
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  3. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       New #2

    ebergz said:
    hi im new here in this forum..and im not really good in computers.. well, my problem is my computer freezes most of the time(for 3 to 5 seconds)..before, i get blue screen of death..but my brother fixed it already..but now i am experiencing freezes..it affects my presentations at work..

    your replies are highly appreciated..thanks
    Hello & welcome ebergz,

    We need more details about your computer & the problem you are having.
    Please provide the following information -

    1. How Windows 7 was installed - Was it an upgrade installation or a clean installation?

    2. Provide red error messages in the Event Log for more information:
    a. Click "Start", input "eventvwr" (without quotation marks) in theStart
    Search bar and press Enter.
    b. Go to Windows Logs - Application - note red errors.

    3.Fill in your System Specs - User CP - Your Control Panel - Your Profile - Edit System Specs.

    4.What anti-virus application or security suite is installed and is your
    subscription current?

    5.What anti-spyware applications do you use?

    6.What firewall are you using?

    7.Has Norton or McAfee ever been installed on the
    computer? (e.g., a free-trial version that came preinstalled when you bought it)

    If you require more help let us know.
      My Computer
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