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Windows 7: BBBSOD when user shutdown at end of workday.

25 Apr 2010   #1
jrodriguez

Windows 7 Pro 64
 
 
BBBSOD when user shutdown at end of workday.

I have a couple of users that have told me that upon shutting down thier pc's towards the end of the day. Soon after the pc crashes. I had the user run the CF Diagnostic tool I got from the forum to see if you guys can help.

Thanks,


My System SpecsSystem Spec
.
25 Apr 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by jrodriguez View Post
I have a couple of users that have told me that upon shutting down thier pc's towards the end of the day. Soon after the pc crashes. I had the user run the CF Diagnostic tool I got from the forum to see if you guys can help.

Thanks,
These were probably caused by revit.exe which is a file from autodesk. I would un-install it just to test. If that app si needed I would check to make sure it is compatible with win 7

Let us know if you need help

Ken


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Minidumps\032410-15272-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (3 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a1b000 PsLoadedModuleList = 0xfffff800`02c58e50
Debug session time: Wed Mar 24 23:29:55.301 2010 (GMT-4)
System Uptime: 0 days 13:47:11.659
Loading Kernel Symbols
...............................................................
................................................................
..............................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {80000003, fffff80002a84f40, fffff88007b99e10, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 0000000080000003, Exception code that caused the bugcheck
Arg2: fffff80002a84f40, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88007b99e10, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid

FAULTING_IP: 
nt!DbgBreakPoint+0
fffff800`02a84f40 cc              int     3

CONTEXT:  fffff88007b99e10 -- (.cxr 0xfffff88007b99e10)
rax=fffff80002b3c6d0 rbx=fffffa80075eabd0 rcx=fffff880055ba860
rdx=fffffa80075eabd0 rsi=0000000000000000 rdi=fffffa80075eabd0
rip=fffff80002a84f40 rsp=fffff88007b9a7f8 rbp=0000000000000000
 r8=0000000000000000  r9=0000000000000000 r10=fffff80002c067c0
r11=fffff80002d49b00 r12=0000000000000000 r13=fffffa8000000000
r14=fffffa80075eabd0 r15=0000000000000001
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000286
nt!DbgBreakPoint:
fffff800`02a84f40 cc              int     3
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  Revit.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002a84f40

STACK_TEXT:  
fffff880`07b99548 fffff800`02a8c469 : 00000000`0000003b 00000000`80000003 fffff800`02a84f40 fffff880`07b99e10 : nt!KeBugCheckEx
fffff880`07b99550 fffff800`02a8bdbc : fffff880`07b9a5b8 fffff880`07b99e10 00000000`00000000 fffff800`02abb450 : nt!KiBugCheckDispatch+0x69
fffff880`07b99690 fffff800`02ab2bed : fffff800`02ca9578 00000000`00000000 fffff800`02a1b000 fffff880`07b9a5b8 : nt!KiSystemServiceHandler+0x7c
fffff880`07b996d0 fffff800`02aba250 : fffff800`02bdb1e8 fffff880`07b99748 fffff880`07b9a5b8 fffff800`02a1b000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`07b99700 fffff800`02ac71b5 : fffff880`07b9a5b8 fffff880`07b99e10 fffff880`00000000 fffffa80`00000005 : nt!RtlDispatchException+0x410
fffff880`07b99de0 fffff800`02a8c542 : fffff880`07b9a5b8 fffffa80`075eabd0 fffff880`07b9a660 00000000`00000000 : nt!KiDispatchException+0x135
fffff880`07b9a480 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiExceptionDispatch+0xc2


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiSystemServiceHandler+7c
fffff800`02a8bdbc b801000000      mov     eax,1

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiSystemServiceHandler+7c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c

BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c

Followup: MachineOwner
---------
My System SpecsSystem Spec
25 Apr 2010   #3
jrodriguez

Windows 7 Pro 64
 
 

Thank you, very much. You have no idea how much trouble and pain that this application has given me. Because of it high memory requirement needs, drove me to rebuild quite a few workstations. I had three platforms to prepare, and pilot test, Windows 7 pro 64 bit with the Novell client. Many of my challenges were and still are the video card ATI HD 5770. Tomorrow, I will look to increase voltage on some of these models that are experiencing that black screen. I will look to follow up with Autodesk support with Revit, after a clean unistall and reload. I have found this forum very informative, usefull. I will provide and support and feed back from my virtual enviroments running windows 7 64 bit. I am running full virtualization at work. It is great.
My System SpecsSystem Spec
.

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 BBBSOD when user shutdown at end of workday.




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