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Windows 7: BSOD when I shut down my computer

02 May 2010   #11
Rokchant

Windows 7
 
 

Well, I re-installed the windows 7 driver and the problem still persists. So, I uninstalled it temporarily and shut down the computer a few times and it seemed to not have the BSOD.

I'm wondering what I can do. I need the new driver for my mouse but it crashes my computer.

Here's what the recent minidumps say.


My System SpecsSystem Spec
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02 May 2010   #12
usasma
Microsoft MVP

 
 

Have you verified if the mouse driver is 64 bit compatible?
If it's not, then it just won't work for you.
If you're unsure, please provide us with a link where you downloaded it from.
The fix for an incompatible driver is to get another (compatible) mouse.

In this case the memory dump is a STOP 0x76 error that blames the OS kernel. Most often this is because a driver accesses the OS kernel improperly and causes the crash.

We can run Driver Verifier to identify the driver - but, IMO, that'd be unnecessary because we already know that your mouse driver is an issue.
My System SpecsSystem Spec
02 May 2010   #13
Rokchant

Windows 7
 
 

Yeah it definitely is compatible with windows 7 -64bit

Razer Lachesis Windows 7 Driver v1.10 (English)

I downloaded the 1.10 driver.
My System SpecsSystem Spec
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02 May 2010   #14
usasma
Microsoft MVP

 
 

Well, if the driver is OK - then that only leaves the mouse (or it's connection) as the issue.
My System SpecsSystem Spec
03 May 2010   #15
Rokchant

Windows 7
 
 

I just got another BSOD AFTER I completely uninstalled all drivers for my Razer Lachesis mouse.

What's going on here? Are there files still needing deletion?

By the way, I wasn't getting these errors before I installed the windows 7 drivers.
My System SpecsSystem Spec
03 May 2010   #16
Rokchant

Windows 7
 
 

bump
My System SpecsSystem Spec
03 May 2010   #17
usasma
Microsoft MVP

 
 

There are many different causes for BSOD's.

For example, a driver from Program A can write to an address space reserved for a driver from Program B. As long as the driver from Program B doesn't need to access that address space - there won't be a problem.

Then, if the driver from Program A exits - there won't be any evidence of the presence of the driver from Program A. But, then the driver from Program B will eventually access the address space that was improperly written to previously - and it'll crash (with no evidence of why it crashed).

In this case, the dump file shows that the Lachesis.sys driver is still being loaded.
Please go to C:\Windows\System32\drivers and rename Lachesis.sys to Lachesis.BAK
Then reboot the system.

The dump is still a STOP 0x76 error so you must update your JMicron drivers (JGOGO.sys Tue Feb 07 06:53:22 2006 and jraid.sys Fri Mar 23 23:20:18 2007)
Once that's done - if you're still having BSOD's there is a registry edit that should help force the bad driver to the forefront. But there is no point in doing that registry edit until the Razer driver is renamed (and stops loading) and the JMicron drivers are updated.

Summary of the BSOD:
Code:
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May  3 04:23:14.481 2010 (GMT-4)
System Uptime: 0 days 12:12:59.542
BugCheck 76, {0, fffffa80071ff060, 23, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+18116 )
PROCESS_NAME:  conviction_gam
BUGCHECK_STR:  0x76
My System SpecsSystem Spec
05 May 2010   #18
Rokchant

Windows 7
 
 

I updated my Jmicron driver and renamed the file. Still getting the BSOD so I guess I should delete those lachesis system files and reinstall the driver or something.
My System SpecsSystem Spec
05 May 2010   #19
Rokchant

Windows 7
 
 

theres 4 lachesis system files I want deleted. How do I do that registry edit that you were telling me about?
My System SpecsSystem Spec
05 May 2010   #20
usasma
Microsoft MVP

 
 

Post the memory dump files for us to have a look at.
My System SpecsSystem Spec
Reply

 BSOD when I shut down my computer




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