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Windows 7: BSOD when I shut down my computer

29 Apr 2010   #1
Rokchant

Windows 7
 
 
BSOD when I shut down my computer

I get this problem everytime I shutdown my computer and I'm not sure why.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 76
BCP1: 0000000000000000
BCP2: FFFFFA800B5F5B30
BCP3: 0000000000000034
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\042910-24913-01.dmp
C:\Users\Rokchant\AppData\Local\Temp\WER-35895-0.sysdata.xml


My System SpecsSystem Spec
.
29 Apr 2010   #2
JamesR404

Windows 7
 
 
Forum lurkers to the rescue? ;)

1) Does it also happen when you simply log off from Windows? Or only at shutdown?

2) Does it also happen when you start up windows in safe mode, and then try to shutdown?

3) Can you provide the BSOD code you see, you should have a code on the screen like: 0x00000000 and then again 0x00000000 0x00000000 0x00000000 0x00000000

The 0 can be any number. The first 0x00000000 helps most (as far as I know) to troubleshoot this. Here are some links to BSOD analysis tools I'd try to use: JamesR404's bsod Bookmarks on Delicious

But provide us forum lurkers with the error, and others can perhaps have greater insights =]
My System SpecsSystem Spec
29 Apr 2010   #3
Tews

64-bit Windows 8.1 Pro
 
 

We will need the actual .dmp file for analysis.... [1 - Novice] How to ask for help with a BSOD problem
My System SpecsSystem Spec
.

29 Apr 2010   #4
usasma
Microsoft MVP

 
 

Quote:
3) Can you provide the BSOD code you see, you should have a code on the screen like: 0x00000000 and then again 0x00000000 0x00000000 0x00000000 0x00000000
That info is in Rokchant's original post:
BCCode: 76
BCP1: 0000000000000000
BCP2: FFFFFA800B5F5B30
BCP3: 0000000000000034
BCP4: 0000000000000000

This translates to the info that you've requested like this:
STOP 0x00000076 (0, FFFFFA800B5F5B30, 34, 0)
or
STOP 0x00000076 (0000000000000000, FFFFFA800B5F5B30, 0000000000000034, 0000000000000000)

Still need the memory dump files (as Tews has requested) in order to try and isolate the offending driver
My System SpecsSystem Spec
29 Apr 2010   #5
y0himba

Windows 7 Professional x64
 
 

Can this is directly related to a Windows update for greater than 32gb SD cards? I was getting the same thing whenever I tried to install that update....
My System SpecsSystem Spec
29 Apr 2010   #6
Rokchant

Windows 7
 
 

Only when I shutdown do I get the blue screen.
My System SpecsSystem Spec
29 Apr 2010   #7
y0himba

Windows 7 Professional x64
 
 

I was also, each time I tried to install the update below. I hid the update, and no more BSOD on shutdown.

The capacity of a Secure Digital (SD) card that is larger than 32 GB is reported incorrectly in Windows 7 and in Windows Server 2008 R2
My System SpecsSystem Spec
29 Apr 2010   #8
usasma
Microsoft MVP

 
 

It blames your Razer Lachesis.sys driver file.
In this post it implies that the driver isn't 64 bit compatible - BSOD - Vista - Razer Lachesis? - TechSpot OpenBoards

Temporarily uninstall the Razer software and see if that helps - if so, get the latest 64 bit drivers for the Razer and use that.

Also, update the JMicron RAID drivers on your motherboard - they're older and may not be working correctly with Win7.

Summary of the BSODs:
Code:

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Apr 29 05:45:46.597 2010 (GMT-4)
System Uptime: 0 days 2:56:31.658
BugCheck 76, {0, fffffa8007070b30, 6, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+18116 )
PROCESS_NAME:  conviction_gam
BUGCHECK_STR:  0x76
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Apr 29 02:48:37.399 2010 (GMT-4)
System Uptime: 0 days 4:35:06.835
BugCheck 76, {0, fffffa800b5f5b30, 34, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+18116 )
PROCESS_NAME:  conviction_gam
BUGCHECK_STR:  0x76
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed Apr 28 22:12:53.730 2010 (GMT-4)
System Uptime: 0 days 4:44:03.792
BugCheck 76, {0, fffffa8009f4cb30, 4, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+18116 )
PROCESS_NAME:  conviction_gam
BUGCHECK_STR:  0x76
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed Apr 28 05:24:24.410 2010 (GMT-4)
System Uptime: 0 days 2:01:32.846
BugCheck 76, {0, fffffa800c3bab30, 3e, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+18116 )
PROCESS_NAME:  conviction_gam
BUGCHECK_STR:  0x76
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat Apr 24 17:43:17.651 2010 (GMT-4)
System Uptime: 0 days 1:30:05.087
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for Lachesis.sys
*** ERROR: Module load completed but symbols could not be loaded for Lachesis.sys
Probably caused by : Lachesis.sys ( Lachesis+f44 )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  System
My System SpecsSystem Spec
30 Apr 2010   #9
Rokchant

Windows 7
 
 

Hm, well I actually installed and old driver awhile ago which wasn't working right so I uninstalled it and installed the latest 64-bit Windows 7 compatible driver.

But, since it is still messing up, I guess I'll re-install it again and see if it fixes it.
My System SpecsSystem Spec
30 Apr 2010   #10
usasma
Microsoft MVP

 
 

I would suggest uninstalling it and seeing if that stops the problem.
If so, then reinstall the latest version to see if that brings the problem back.
My System SpecsSystem Spec
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 BSOD when I shut down my computer




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