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Windows 7: BlueScreen and freeze problem

30 Apr 2010   #1
makan

windows 7
 
 
BlueScreen and freeze problem

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 0000000080000004
BCP2: FFFFF80002C7EFD8
BCP3: FFFFF88002835240
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
my computer freeze several time and sometimes crash .is this a hardware problem?
So I don't have an idea what to do anymore can someone help please?


My System SpecsSystem Spec
.
30 Apr 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by makan View Post
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 0000000080000004
BCP2: FFFFF80002C7EFD8
BCP3: FFFFF88002835240
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
my computer freeze several time and sometimes crash .is this a hardware problem?
So I don't have an idea what to do anymore can someone help please?

We need the actual DMP file. Use this to find and upload it. https://www.sevenforums.com/crash-loc...d-problem.html

thanks

Ken
My System SpecsSystem Spec
30 Apr 2010   #3
makan

windows 7
 
 

thanks i upload the the file.
My System SpecsSystem Spec
.

30 Apr 2010   #4
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by makan View Post
thanks i upload the the file.
Hello !! Welcome to SF !!

There was a services expection at your svchost.exe that usually casued by a Firewall or Antivirus.

I would recommend to uninstall your AVG completely and run thr Removal Tool and make sure all the entries are cleared. Update your BIOS Firmware.

Quote:
Run the Memory Diagnostic & HD Diagnostic
Start > CMD > Right Click and Run as Administrator > SFC /SCANNOW
Old Drivers

Code:
RtNdPt60.sys Tue Dec 11 08:19:52 2007
VSTBS26.SYS  Thu Oct 16 06:24:06 2008
Bugcheck Analysis

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 0000000080000004, Exception code that caused the bugcheck
Arg2: fffff80002c7efd8, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88002835240, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------

EXCEPTION_CODE: (HRESULT) 0x80000004 (2147483652) - No such interface supported
FAULTING_IP: 
nt!KiSystemCall64+118
fffff800`02c7efd8 8983f8010000    mov     dword ptr [rbx+1F8h],eax
CONTEXT:  fffff88002835240 -- (.cxr 0xfffff88002835240)
rax=0000000000000016 rbx=fffffa8006c721e0 rcx=ffffffffffffffff
rdx=0000000000000024 rsi=00000000048a4e80 rdi=3892f18000000055
rip=fffff80002c7efd8 rsp=fffff88002835c20 rbp=fffff88002835ca0
 r8=00000000028be388  r9=0000000000000004 r10=ffffffffffffffff
r11=0000000000000286 r12=0000000000000001 r13=0000000000000000
r14=000000000000ffff r15=00000000775786b0
iopl=1         ov dn ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00001e82
nt!KiSystemCall64+0x118:
fffff800`02c7efd8 8983f8010000    mov     dword ptr [rbx+1F8h],eax ds:002b:fffffa80`06c723d8=00000016
Resetting default scope
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from 000000007757004a to fffff80002c7efd8
STACK_TEXT:  
fffff880`02835c20 00000000`7757004a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemCall64+0x118
00000000`028be338 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7757004a

FOLLOWUP_IP: 
nt!KiSystemCall64+118
fffff800`02c7efd8 8983f8010000    mov     dword ptr [rbx+1F8h],eax
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  nt!KiSystemCall64+118
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: nt
IMAGE_NAME:  ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600
STACK_COMMAND:  .cxr 0xfffff88002835240 ; kb
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemCall64+118
BUCKET_ID:  X64_0x3B_nt!KiSystemCall64+118
Hope this helps,
Captain
My System SpecsSystem Spec
02 May 2010   #5
makan

windows 7
 
 

hi i run Run the Memory Diagnostic & HD Diagnostic
and it shows no problem .my computer still freez.how i can detect hardware problem .is it for Temperature. thanks
My System SpecsSystem Spec
Reply

 BlueScreen and freeze problem




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