My brand new laptop is constantly BSOD'ying on me


  1. Jes C
    Posts : 2
    Windows 7 Home Premium Home Edition
       New #1

    My brand new laptop is constantly BSOD'ying on me


    Last week's excitement, where I bought my brand new laptop - a HP G62, has completely vanished.

    I am left with a very unstable machine that BSOD'ies somewhere around 5 times daily - i hope it wont do so while i am writing this...

    Here is what i've got

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1030
    Additional information about the problem:
    BCCode: a
    BCP1: 0000000000000000
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF80002A1A477
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Sometime the bsod is heavily decorated with flickering pink and green lines that almost makes the error not readable...

    I only installed a couple of programmes on the machine, all and all its still very "vanilla"

    I included the dumps
    Can anyone see if this makes sense? I otherwise had a very good feeling about bying HP...
      My Computer
    Quote Quote

  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    Jes C said:
    Last week's excitement, where I bought my brand new laptop - a HP G62, has completely vanished.

    I am left with a very unstable machine that BSOD'ies somewhere around 5 times daily - i hope it wont do so while i am writing this...

    Here is what i've got

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1030
    Additional information about the problem:
    BCCode: a
    BCP1: 0000000000000000
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF80002A1A477
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Sometime the bsod is heavily decorated with flickering pink and green lines that almost makes the error not readable...

    I only installed a couple of programmes on the machine, all and all its still very "vanilla"

    I included the dumps
    Can anyone see if this makes sense? I otherwise had a very good feeling about bying HP...

    These were all probably caused by NETw5s64.sys which is part of your intel wifi driver. I do note that they may in fact be caused by utorrent (running at the time in all of them)forcing the wifi driver to fail
    I would uninstall the driver and get a fresh copy. I would also think about using a different torrent client

    Let us know if you need help


    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\New folder (3)\042910-31200-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a0f000 PsLoadedModuleList = 0xfffff800`02c4ce50
Debug session time: Thu Apr 29 17:55:02.087 2010 (GMT-4)
System Uptime: 0 days 4:17:04.320
Loading Kernel Symbols
...............................................................
................................................................
................................................................
..
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff80002fed477}

Unable to load image \SystemRoot\system32\DRIVERS\NETw5s64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys ( NETw5s64+b76b )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002fed477, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cb70e0
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
hal!HalpDmaNextContiguousPiece+103
fffff800`02fed477 448b08          mov     r9d,dword ptr [rax]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  uTorrent.exe

TRAP_FRAME:  fffff8800a491930 -- (.trap 0xfffff8800a491930)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000134
rdx=0000000000000134 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002fed477 rsp=fffff8800a491ac8 rbp=0000000000000000
 r8=0000000000000028  r9=0000000000000000 r10=00000000000fffff
r11=fffffa80074b9870 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz ac po nc
hal!HalpDmaNextContiguousPiece+0x103:
fffff800`02fed477 448b08          mov     r9d,dword ptr [rax] ds:0001:00000000`00000000=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002a7eb69 to fffff80002a7f600

STACK_TEXT:  
fffff880`0a4917e8 fffff800`02a7eb69 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0a4917f0 fffff800`02a7d7e0 : fffffa80`0818b8d0 fffffa80`09b7d148 00000000`00000000 00000000`000000c1 : nt!KiBugCheckDispatch+0x69
fffff880`0a491930 fffff800`02fed477 : fffffa80`09a3e010 fffffa80`0982decc fffff800`02fed524 fffffa80`09b7d148 : nt!KiPageFault+0x260
fffff880`0a491ac8 fffff800`02fed524 : fffffa80`09b7d148 fffffa80`074b9870 fffffa80`074b9650 00000000`00000000 : hal!HalpDmaNextContiguousPiece+0x103
fffff880`0a491ae0 fffff800`02ff04fb : fffffa80`09b7d148 fffffa80`074b9870 fffffa80`09a3e010 fffffa80`0a596fd8 : hal!HalpDmaMapScatterTransfer+0x34
fffff880`0a491b30 fffff800`02ff0472 : fffffa80`09b7d148 fffffa80`09b7d140 00000000`00000028 00000000`00000000 : hal!HalpMapTransfer+0x7b
fffff880`0a491bc0 fffff800`02fef94f : 00000000`00000000 fffff800`02fecfb9 00000000`00000000 00000000`00000003 : hal!IoMapTransfer+0x8e
fffff880`0a491c00 fffff800`02fefafd : fffffa80`072ef050 fffffa80`074b9870 00000000`00000001 fffffa80`0000044c : hal!HalpAllocateAdapterCallback+0xc7
fffff880`0a491ca0 fffff800`02ff0156 : fffffa80`074b9870 00000000`00000500 fffffa80`074b9800 00000000`00000003 : hal!IoFreeAdapterChannel+0x109
fffff880`0a491cd0 fffff800`02fef71f : fffffa80`0a67c010 00000000`000005da fffffa80`074b9870 fffffa80`04435470 : hal!HalAllocateAdapterChannel+0x11a
fffff880`0a491d10 fffff880`020d57c0 : fffffa80`04c0f8e0 fffffa80`079c04e0 fffffa80`000000a0 fffff880`06287c40 : hal!HalBuildScatterGatherList+0x2f3
fffff880`0a491d80 fffff880`0604376b : fffffa80`072ef1a0 00000000`00000000 fffffa80`0a4d4dc0 fffff880`061e8aa0 : ndis!NdisMAllocateNetBufferSGList+0x110
fffff880`0a491e20 fffffa80`072ef1a0 : 00000000`00000000 fffffa80`0a4d4dc0 fffff880`061e8aa0 00000000`00000000 : NETw5s64+0xb76b
fffff880`0a491e28 00000000`00000000 : fffffa80`0a4d4dc0 fffff880`061e8aa0 00000000`00000000 000005da`00000100 : 0xfffffa80`072ef1a0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
NETw5s64+b76b
fffff880`0604376b ??              ???

SYMBOL_STACK_INDEX:  c

SYMBOL_NAME:  NETw5s64+b76b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETw5s64

IMAGE_NAME:  NETw5s64.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4aafedb7

FAILURE_BUCKET_ID:  X64_0xA_NETw5s64+b76b

BUCKET_ID:  X64_0xA_NETw5s64+b76b

Followup: MachineOwner
---------
      My Computer
    Quote Quote

  4. Jes C
    Posts : 2
    Windows 7 Home Premium Home Edition
    Thread Starter
       New #3

    The problem is apparently solved, thanks a bunch!! My laptop is running for a new record 8 hours without any bsod:)

    I did what you mentioned as follow:
    1- goto intel update site: Intel® Driver Update Utility
    2- run the auto update, which identified a newer driver for my wifi.
    3- reboot
    4- voila!


    btw, utorrent was running since the reboot and now after 8 hours it still didn't crash

    Thanks again!
      My Computer
    Quote Quote

 

  Related Discussions
Hello I have a brand spanking new HP laptop (specs in my signature I hope) that is having a recurring BSOD, at least I think it is the same one. The BSOD seemed to strike first after I installed CIV 4, but that may just be me making a link where none exists. It has struck fairly randomly so...
BSOD On Brand New Dell Laptop.
in BSOD Help and Support

Good afternoon, A user received a BSOD while shutting down their PC. It is a Dell Lattitude E6520. It is running Windows 7 Pro 64 Bit. 4 GB RAM, 2.5 Ghz i5 Processor. I am including the zipped "Grab All" folder which contains the dmp file from the BSOD event. Any help with this would be...
Brand new HP G7 laptop BSOD and hangs
in BSOD Help and Support

Hi, this is my first post I just bought this HP G7-1010ev laptop and an HD 27'' LED TV. My problem is that it hangs and/or gives a BSOD at least once per day, from the first day I opened it, at random times. At first it hanged/BSOD if I left it unattended (though having uTorrent running in the...
I'm not very computer savvy and was hoping someone here can help me out. My Laptop is a brand new Asus G73JW-A1...less than 2 weeks old. I've been getting some random BSODs while just browsing the internet. I believe it may have something to do with my USB slots? I've noticed on 2 occasions...
BSOD on brand new laptop
in BSOD Help and Support

hello first of all this is the first time i visit this site, so tell me if i dont include any crucial information. (a) anyway, i bought my laptop from HP (model Pavilion dv6-2165eo Entertainment) just 10 days ago. very soon i started having problems with BSOD. sometimes i get them twice in an...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 06:05.
Find Us