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Windows 7: Win 7, crush, Kernerl-Power 41

01 May 2010   #1

Windows 7
Win 7, crush, Kernerl-Power 41

Hello guys,

I have big problem and that is Kernel-Power 41 error. I walk through whole forum but, this problem seems to be individual.

I have notebook Acer Aspire 5920g originaly comes with Vista. I switched from Vista to Win 7 in November 2009 and everything was OK. I even had drivers that Win 7 automaticly downloaded.
2 months ago my PC started to crash - everything is suddenly frozen, this happends 3 times a day or every 5 minutes!
I downloaded all drivers what Acer have on pages for Windows 7 and newest nVidia drivers for GPU. I reinstalled whole system but nothing helped.
Problem is that windows frozes, and i dont have any minidump. Well i have one but i dont know if its related with this problem.

Thank you for any advices

Kernel-Power 41

- <Event xmlns="">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<TimeCreated SystemTime="2010-05-01T09:34:56.759640900Z" />
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Security UserID="S-1-5-18" />
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>

My System SpecsSystem Spec
01 May 2010   #2

Microsoft Community Contributor Award Recipient


Hello Aurel, welcome to the Seven Forums.

Kernel Power error ID 41 does only tell that your computer crashed but not the reason. Please read this:

My System SpecsSystem Spec
01 May 2010   #3

Windows 7

Thank you for quick respond. That was heplful, i didnt know that :) anyway im putting here picture of my Event Viewer and link to my C:\Memory.dmp

C:\MEMORY.dmp - download (43MB)
My System SpecsSystem Spec

02 May 2010   #4

Windows 7

Anyone who knows how to read minidumps? Or give me clue? Please
My System SpecsSystem Spec
02 May 2010   #5

Microsoft Community Contributor Award Recipient


The problem seems to be DirectX graphics driver (C:\Windows\system32\drivers\).

I am not a crash expert so I'm sorry to tell but that's all I can tell you. I sent a message to one of our resident minidump gurus, I'm sure Ken checks in later today and can give you a better answer.

In the mean time, here's an interesting link related to your issue: Blue screen dxgmms1.sys

My System SpecsSystem Spec
02 May 2010   #6

Win 8 Release candidate 8400

Quote   Quote: Originally Posted by Aurell View Post
Thank you for quick respond. That was heplful, i didnt know that :) anyway im putting here picture of my Event Viewer and link to my C:\Memory.dmp

C:\MEMORY.dmp - download (43MB)

This crash was caused by your video driver dxgmms1.sys before installing a fresh copy You need to completely remove all traces of the current driver and I believe there is an uninstall tool avail from the mfr. You should only install the driver and not the other things like the control panel.

Let us know if you need help

My System SpecsSystem Spec

 Win 7, crush, Kernerl-Power 41

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