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Windows 7: BlueScreen error

01 May 2010   #1
BAZ

Windows 7 Ultimate x86
 
 
BlueScreen error

My system automatically restarts with BlueScreen error. It has occurred twice when I tried to install Photoshop CS5 Extended. It goes fine until about 50% installation, and then that blue screen appears, and afterwards it gives that message saying system recovered from an unexpected shut-down.

I think my system fulfils the minimum requirements for Photoshop CS5, but now I am having some doubts because of this problem. Attached are one file and 2 pics, which I thought would help you help me.

Thanks


My System SpecsSystem Spec
.
01 May 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by BAZ View Post
My system automatically restarts with BlueScreen error. It has occurred twice when I tried to install Photoshop CS5 Extended. It goes fine until about 50% installation, and then that blue screen appears, and afterwards it gives that message saying system recovered from an unexpected shut-down.

I think my system fulfils the minimum requirements for Photoshop CS5, but now I am having some doubts because of this problem. Attached are one file and 2 pics, which I thought would help you help me.

Thanks
these were caused by your windrvNT.sys which is a component of your folderlock. I would uninstall it just to test and if it fixes it the problem uninstall it.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Minidumps\050110-17986-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82a05000 PsLoadedModuleList = 0x82b4d810
Debug session time: Sat May  1 15:58:51.428 2010 (GMT-4)
System Uptime: 0 days 5:00:01.753
Loading Kernel Symbols
...............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
......
Unable to load image \??\C:\Windows\system32\windrvNT.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for windrvNT.sys
*** ERROR: Module load completed but symbols could not be loaded for windrvNT.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 95aea703, af424c40, 0}

Probably caused by : windrvNT.sys ( windrvNT+1703 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 95aea703, The address that the exception occurred at
Arg3: af424c40, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
windrvNT+1703
95aea703 668b08          mov     cx,word ptr [eax]

TRAP_FRAME:  af424c40 -- (.trap 0xffffffffaf424c40)
ErrCode = 00000000
eax=00000000 ebx=95aee142 ecx=00000000 edx=0077aa6e esi=0015e4a8 edi=00000000
eip=95aea703 esp=af424cb4 ebp=af424cd4 iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
windrvNT+0x1703:
95aea703 668b08          mov     cx,word ptr [eax]        ds:0023:00000000=????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  Adobe AIR Appl

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 95aee23a to 95aea703

STACK_TEXT:  
WARNING: Stack unwind information not available. Following frames may be wrong.
af424cd4 95aee23a 00000000 00000000 c0600130 windrvNT+0x1703
af424d18 82a4844a 00000000 0015e4ac 0015e4bc windrvNT+0x523a
af424d18 77aa64f4 00000000 0015e4ac 0015e4bc nt!KiFastCallEntry+0x12a
0015e4c4 00000000 00000000 00000000 00000000 0x77aa64f4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
windrvNT+1703
95aea703 668b08          mov     cx,word ptr [eax]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  windrvNT+1703

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: windrvNT

IMAGE_NAME:  windrvNT.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  409f405c

FAILURE_BUCKET_ID:  0x8E_windrvNT+1703

BUCKET_ID:  0x8E_windrvNT+1703

Followup: MachineOwner
---------
My System SpecsSystem Spec
02 May 2010   #3
BAZ

Windows 7 Ultimate x86
 
 

That just solved that problem! Thanks a lot! I uninstalled folder lock and everything is good now.

Thanks
My System SpecsSystem Spec
.

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