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Windows 7: help please : my dell w/ win 7 (64-bit) crashed

02 May 2010   #1

windows 7 (64-bit)
help please : my dell w/ win 7 (64-bit) crashed

It happened right after McAfee AV asked me to restart the PC to make it's updates effective. However, not sure if that caused the crash or not. I restarted the PC twice and both the times it crashed. So I started it in Safe Mode and then restarted it back to Normal mode and it did not crash after that. But still don't know what caused the crash especially when there is no way to read a ".dmp" file.

Is there anyway to decode it and find the root cause of the crash? With so many complaints against McAfee out there I wanted to find if that AV program is the culprit or not.

Thanks in advance !

My System SpecsSystem Spec
02 May 2010   #2

Windows 7 Ultimate x64 Service Pack 1 (Build 6.1.7601)

Please refer to this post so we can help you out:
My System SpecsSystem Spec
20 May 2010   #3

Windows 7 x64, Windows XP SP3, Fedora


Sorry for the late reply.

I am not sure that McAfee is the cause, as it is not mentioned in the file - Instead usbvideo.sys is listed as the problem. First, try updating any webcam software that you have (you should find driver updates on Dell's Website: Dell - Drivers and Downloads)

pcouffin pcouffin.sys Wed Dec 06 03:39:30 2006
This driver does need to be updated - It is part of several different CD/DVD burning applications; so update any that you have.



Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed Apr 28 12:07:53.128 2010 (GMT+12)
System Uptime: 0 days 0:01:39.985
BugCheck 50, {fffffa80e1d77040, 0, fffff88003db3037, 5}
Probably caused by : usbvideo.sys ( usbvideo!LoadPowerLineFrequency+2eb )
My System SpecsSystem Spec

21 May 2010   #4

windows 7 (64-bit)

Thanks a lot, for your response & a potential solution to the crash issue. I will try the fix and let you know.
My System SpecsSystem Spec

 help please : my dell w/ win 7 (64-bit) crashed

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