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Windows 7: Windows 7 Home Premium Random Crashes

03 May 2010   #1
rguevara

Windows 7 Home Premium
 
 
Windows 7 Home Premium Random Crashes

I just purchased the following PC:

Dell
Studio XPS 8100
Intel Core i7 CPU 860 @ 2.80 GHz
8 GB Ram
64-Bit OS

ATI Radeon HD 5700 Series Graphics card

I bought this on Friday (April 30th) and it has randomly crashed twice since then

The following are the event logs

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa800b098010, 0xfffff8800490769c, 0x0000000000000000, 0x0000000000000002). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 050110-22323-01.

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa800b5b6010, 0xfffff8800488e69c, 0x0000000000000000, 0x0000000000000002). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 050310-25646-01.

I attached a zipped up folder containing the two dump files. Any help is much appreciated. It's very stressful getting bsod issues when I've just purchased a new PC.

Thanks,

Renato


My System SpecsSystem Spec
.
03 May 2010   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by rguevara View Post
I just purchased the following PC:

Dell
Studio XPS 8100
Intel Core i7 CPU 860 @ 2.80 GHz
8 GB Ram
64-Bit OS

ATI Radeon HD 5700 Series Graphics card

I bought this on Friday (April 30th) and it has randomly crashed twice since then

The following are the event logs

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa800b098010, 0xfffff8800490769c, 0x0000000000000000, 0x0000000000000002). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 050110-22323-01.

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa800b5b6010, 0xfffff8800488e69c, 0x0000000000000000, 0x0000000000000002). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 050310-25646-01.

I attached a zipped up folder containing the two dump files. Any help is much appreciated. It's very stressful getting bsod issues when I've just purchased a new PC.

Thanks,

Renato
If your computer is as new as you say {April 30th} I suggest it would be under warranty. You would be best advised to return it with proof of purchase immediately. A new computer should not be having these problems.
My System SpecsSystem Spec
05 May 2010   #3
PhineasTD

Windows 7 Home Professonal X86
 
 

I just bought the EXACT same Dell. Been having issues with gaming. After twenty minutes or so into SupCom, Neverwinter Nights 2, Crysis, it will crash out to windows. Windows itself operates normally. No issues with physical memory. Drivers for the Radeon?

Also, this case runs hot when the video card has a demand on it, but for whatever reason, Riva Tuner doesn't want to display temps. TheXPS Studio is a mini tower in all respects and has only two openings that will allow any kind of ventilation. Could cook an egg on top of the thing sometimes. ]:\
My System SpecsSystem Spec
.

05 May 2010   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by PhineasTD View Post
I just bought the EXACT same Dell. Been having issues with gaming. After twenty minutes or so into SupCom, Neverwinter Nights 2, Crysis, it will crash out to windows. Windows itself operates normally. No issues with physical memory. Drivers for the Radeon?

Also, this case runs hot when the video card has a demand on it, but for whatever reason, Riva Tuner doesn't want to display temps. TheXPS Studio is a mini tower in all respects and has only two openings that will allow any kind of ventilation. Could cook an egg on top of the thing sometimes. ]:\
PhineasTD;719492
Welcome,
If you require help with your particular problem you are best advised to start a new thread.
My System SpecsSystem Spec
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 Windows 7 Home Premium Random Crashes




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