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Windows 7: PC shut down unexpectedly

04 May 2010   #11
Jonathan_King

Windows 7 Professional x64
 
 

I honestly have no idea what drivers will or will not work. I just suggest playing around with different drivers until you find one that works for you.


My System SpecsSystem Spec
.
04 May 2010   #12
webplodder

Windows 7
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
I honestly have no idea what drivers will or will not work. I just suggest playing around with different drivers until you find one that works for you.

OK, thanks Jonathan.
My System SpecsSystem Spec
06 May 2010   #13
webplodder

Windows 7
 
 

Ok, I downloaded the latest driver for my display card yesterday from www.nvidia.com. without any probelem and everything seemed to be working fine.

However, about 25 minutes ago I was in safe mode (as a precaution) and then tried to boot up in normal mode and in doing so got the BSOD. I then tried to start up a couple of times without success so I manually shut down then tried to reboot in safe mode again but got the following message:

"Input not support."

Then I tried to start in safe mode again, this time successfully.

I found the following in the event viewer:

16:50 'The winlogon notification subscriber <GPClient> was unavailable to handle a notification event.

16:54 'The power system shutdown at 16:54:55 was unexpected.'

16:55 'The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed or lost power unexpectedly.'

16:55 'The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (etc.). A dump was saved in: C:\windows\MEMORY.DMP. Report Id:050610-15381-01.

16:55 'The following boot-start or system-start driver(s) failed to load:

bdfsfltr
bdfwfpf
discache
spldr
Wanarpv6.'

Any suggestions?
My System SpecsSystem Spec
.

06 May 2010   #14
Jonathan_King

Windows 7 Professional x64
 
 

bdfsfltr and bdfwfpf are part of Bit Defender. It is certainly not the first time I have seen BD cause problems, including BSODs.

Uninstall it completely in Programs and Features. If you have to use Safe Mode, do so. Then run this removal tool: http://www.bitdefender.com/uninstall

Now is not the time to install any programs, but as soon as you feel the problem is over, download and install Microsoft Security Essentials.
My System SpecsSystem Spec
06 May 2010   #15
webplodder

Windows 7
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
bdfsfltr and bdfwfpf are part of Bit Defender. It is certainly not the first time I have seen BD cause problems, including BSODs.

Uninstall it completely in Programs and Features. If you have to use Safe Mode, do so. Then run this removal tool: http://www.bitdefender.com/uninstall

Now is not the time to install any programs, but as soon as you feel the problem is over, download and install Microsoft Security Essentials.


Ok, many thanks Jonathan, I will do as you suggest and get back to you.
My System SpecsSystem Spec
06 May 2010   #16
timeless

Windows 7 Professional (64bit)
 
 

just wanted to ask, did this problem start 2 days ago? on the 4th or there abouts.. lm trying to track the bug lve been experiencing.

on the 4th my bitdefender had a program update, the first crash l wasnt exactly using my PC just came back to a blue screen, however the second one happened exactly when l was manually updating bitdefender, considering this was posted 2 days ago it seems to match the time my issues started.
My System SpecsSystem Spec
07 May 2010   #17
webplodder

Windows 7
 
 

Quote   Quote: Originally Posted by timeless View Post
just wanted to ask, did this problem start 2 days ago? on the 4th or there abouts.. lm trying to track the bug lve been experiencing.

on the 4th my bitdefender had a program update, the first crash l wasnt exactly using my PC just came back to a blue screen, however the second one happened exactly when l was manually updating bitdefender, considering this was posted 2 days ago it seems to match the time my issues started.

No, I have had this problem for several weeks now. However, yesterday I uninstalled bitdefender and replaced it with Microsoft Security Essentials (which is a free download) and so far things seems ok, but it's very early days.
My System SpecsSystem Spec
07 May 2010   #18
webplodder

Windows 7
 
 

Just got the Blue Screen of Death again so can't be bitdefender.

I find if I go into safe mode for a bit then try to start up in normal mode it works but it's all very unsatisfactory. Somebody has suggested a low level format. Would this help?
My System SpecsSystem Spec
07 May 2010   #19
Jonathan_King

Windows 7 Professional x64
 
 

A format may solve certain issues, like driver issues and a corrupted installation, but it won't help hardware problems.

Could you please upload the new dmp file?
My System SpecsSystem Spec
08 May 2010   #20
timeless

Windows 7 Professional (64bit)
 
 

seems my problems are likely hardware related, l reinstalled and got errors, lve just bought more ram hopefully it will cure the problem (can only hope)
My System SpecsSystem Spec
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 PC shut down unexpectedly




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