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Windows 7: BSOD on Shutdown

06 May 2010   #11
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by RP McIntosh View Post
I have a situation which I'm not sure I should be overly concerned about, but which also may be an indication of a more serious problem.
About 2/3 of the time, when I shut down my system, everything is normal. But about 1/3 of the time, it is abnormal. And the sequence goes like this:
1. I click SHUTDOWN, and I get the usual messages about Windows is shutting down. The screen of the monitor goes black, just as it does in a normal shutdown.
2. However, instead of the computer shutting down, as it normally does, it keeps running (that is, the power light remains lit)
3. After about 30 seconds or so, I get a BSOD screen (picture of it attached).
4. At this point, one of two things happens. Either the computer reboots after several seconds (reboot appears to be normal in every way), OR, nothing happens. The message just remains on the screen, and the only way to shutdown is to turn off the power.
5. Whether the system reboots itself, or I turn off the power, the next boot appears to be normal in every respect. And if I then click shutdown again, the shutdown is normal.
6. Nothing is written to the Minidump folder after one of these events.
From what I have read, a Machine Check Exception message NORMALLY points to a hardware problem. This is a new machine, and the only hardware I have added are a PCIe Parallel port card, and an Iomega USB external drive. However, both these items appear to be working normally, and this behavior was present BEFORE I added either of them, so my assumption is that they are NOT the cause. In addition, this ONLY happens (at least so far) at shutdown. I have not experienced ANY BSOD at any other time, and the computer appears to be working normally in every other respect. The only other anomoly I have had was a temporary blackout of the monitor screen. This would happen several times a day, and each would last from 3 to 5 seconds. When the screen would return, everything would be normal, and, in fact, I found that if I were typing when the blackout occurred, and kept typing, all of the typing would be present--that is, that the material I typed DURING the screen blackout was present. It was if someone had simply turned the monitor off and back on. At the time, I had the monitor connected with a Display Port cable. I changed the cable to a DVI cable, and have not experienced that problem since changing the cable. So I assume that there was something in either the Display Port connection, or the cable itself that was causing that problem.
Any ideas would be welcome. And I'll be glad to provide any additional information that might be helpful in figuring out what is going on.
We need the actual DMP file Use these to find and upload it. https://www.sevenforums.com/crash-loc...d-problem.html


Thanks

Ken


My System SpecsSystem Spec
.
06 May 2010   #12
RP McIntosh

Windows 7 Ultimate 64
 
 

Quote   Quote: Originally Posted by metalmania31 View Post
Quote   Quote: Originally Posted by RP McIntosh View Post
Quote   Quote: Originally Posted by metalmania31 View Post
Has this always happened? Or did it just start out of the blue? Wow, you have a lot of RAM. Do memtest too. How new is the PC?
The machine is less than two months old, and it did it for the first time within a few days of me getting it. So, to that degree, at least, it has always happened. About all I had installed on it by then was an antivirus program. As I mentioned earlier, I also installed a PCIe parallel port card (have a couple of older parallel port printers I wanted to use), but that seems to be working well, and besides, the first of the BSOD happened before I installed the card. So I don't really think it is anything I've added.

Is there a memory test that you recommend? I may be wrong, of course, but wouldn't a problem with the memory be more likely to cause a problem while the system is running, rather than on shutdown?
memtest86, memtest86+, windows memory diagnostic, & docmemory all free just to name a few of the top ones. Yes usually memory would cause a problem while running, but I would cover all the hardware just to be sure. Did you try removing those things one at a time to rule them out as well?
Thanks for the suggestions on memory testers. As for removing, I've no idea what I should remove. And of course, the other problem is, since it is inconsistent, it is hard to rule something in or out as a cause--A simple shutdown doesn't mean that the problem is resolved, since about 2/3 of the shutdowns are normal.

For example, since I installed three updates (975496, 976422, and 980408) all shutdowns have been normal. But that's just one day in a row, so I'm not nearly ready to claim that the problem is solved.
My System SpecsSystem Spec
06 May 2010   #13
RP McIntosh

Windows 7 Ultimate 64
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by RP McIntosh View Post
I have a situation which I'm not sure I should be overly concerned about, but which also may be an indication of a more serious problem.
About 2/3 of the time, when I shut down my system, everything is normal. But about 1/3 of the time, it is abnormal. And the sequence goes like this:
1. I click SHUTDOWN, and I get the usual messages about Windows is shutting down. The screen of the monitor goes black, just as it does in a normal shutdown.
2. However, instead of the computer shutting down, as it normally does, it keeps running (that is, the power light remains lit)
3. After about 30 seconds or so, I get a BSOD screen (picture of it attached).
4. At this point, one of two things happens. Either the computer reboots after several seconds (reboot appears to be normal in every way), OR, nothing happens. The message just remains on the screen, and the only way to shutdown is to turn off the power.
5. Whether the system reboots itself, or I turn off the power, the next boot appears to be normal in every respect. And if I then click shutdown again, the shutdown is normal.
6. Nothing is written to the Minidump folder after one of these events.
From what I have read, a Machine Check Exception message NORMALLY points to a hardware problem. This is a new machine, and the only hardware I have added are a PCIe Parallel port card, and an Iomega USB external drive. However, both these items appear to be working normally, and this behavior was present BEFORE I added either of them, so my assumption is that they are NOT the cause. In addition, this ONLY happens (at least so far) at shutdown. I have not experienced ANY BSOD at any other time, and the computer appears to be working normally in every other respect. The only other anomoly I have had was a temporary blackout of the monitor screen. This would happen several times a day, and each would last from 3 to 5 seconds. When the screen would return, everything would be normal, and, in fact, I found that if I were typing when the blackout occurred, and kept typing, all of the typing would be present--that is, that the material I typed DURING the screen blackout was present. It was if someone had simply turned the monitor off and back on. At the time, I had the monitor connected with a Display Port cable. I changed the cable to a DVI cable, and have not experienced that problem since changing the cable. So I assume that there was something in either the Display Port connection, or the cable itself that was causing that problem.
Any ideas would be welcome. And I'll be glad to provide any additional information that might be helpful in figuring out what is going on.
We need the actual DMP file Use these to find and upload it. https://www.sevenforums.com/crash-loc...d-problem.html


Thanks

Ken
Ken--

Perhaps I am missinig what it is you are looking for. As I mentioned in item number 6 of my original posting, the Minidump folder remains empty following one of these events. Is there another DMP file somewhere I should be looking for?
My System SpecsSystem Spec
.

06 May 2010   #14
Jonathan_King

Windows 7 Professional x64
 
 

Make sure you have the minidump configured properly.

Attachment 71386
My System SpecsSystem Spec
06 May 2010   #15
RP McIntosh

Windows 7 Ultimate 64
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
Make sure you have the minidump configured properly.

Attachment 71386
Thanks. Not sure if that was the problem or not. I had looked at that, but perhaps I misunderstood what the settings meant. Mine looked like yours EXCEPT that the dropdown list, where yours said "Small Memory Dump (256K)" and the location was %SystemRoot%\Minidump Mine was set to "Kernel Memory Dump, and the location was set to %SystemRoot%\MEMORY.DMP When I looked at it, I assumed that the kernel dump would be written to a file named MEMORY.DMP in the Windows folder, and that the Small Memory Dump would be written to the Minidump folder. However, looking at it now, there was also an option on the dropdown list of NONE, so I'm assuming that the fact that mine was set to Kernel Memory Dump meant that no small memory dump was made. (I did check to see if I had a MEMORY.DMP in the Windows folder, and I do not).

Guess I won't know for sure until it fails again. So far, yesterday and today, after runnng the Windows update and choosing the three items I mentioned earlier (none of which, upon reading more about each, it seems to me should fix this problem--the possible exception being the BitLocker one--but I don't have BitLocker turned on). But it has run longer without the problem than has been the case up to now.
My System SpecsSystem Spec
09 May 2010   #16
RP McIntosh

Windows 7 Ultimate 64
 
 

Just an update. As I mentioned earlier in this thread, I did download and install 3 Windows Update packages, 975496, 976422, and 980408. And since then, I've not had another instance of the BSOD. So, though it has only been 4 days, I can say that the problem, if not eliminated, has certainly been reduced in frequency. My suspicion is that the one that MAY have fixed the problem is the 980408, which is listed as a patch to improve stability and reliability. Though my problem was NOT listed among the items this patch fixed, it doesn't seem likely that the other two would have helped. The 975496 patch was to keep Windows from becoming unresponsive on shutdown IF bitlocker was invoked on the system drive. Sounded promising, but on my system, bitlocker was NOT invoked on ANY drive. And the 976422 was to fix a problem in accessing SD memory cards larger than 32 GB. Hard to see how that could help (and I've not used any SD memory cards of any size.)

If the problem returns, I'll update this thread again. In the meantime, many thanks for the suggestions and information provided by several participants of this forum.
My System SpecsSystem Spec
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 BSOD on Shutdown




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