Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD ntoskrnl.exe need help.

08 May 2010   #1
Skullpanda

Windows 7
 
 
BSOD ntoskrnl.exe need help.

Hello,
Just received a new hard drive and installed windows 7. So here i was downloading drivers and programs and some games. While i was playing my game (maybe 5 mins in) i get the blue screen and after that i would get it randomly with different codes every time and sometimes multiple files were effected but with ntoskrnl.exe appearing in every one. I grow tiresome of this problem and i can't seem to find my answer through the other topics. I have tried the check disk thing and i found no problems with my memory using the program off of my windows cd. How do i got about fixing this problem?

OS = Win 7 ultimate 64 bit


My System SpecsSystem Spec
.
08 May 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Skullpanda View Post
Hello,
Just received a new hard drive and installed windows 7. So here i was downloading drivers and programs and some games. While i was playing my game (maybe 5 mins in) i get the blue screen and after that i would get it randomly with different codes every time and sometimes multiple files were effected but with ntoskrnl.exe appearing in every one. I grow tiresome of this problem and i can't seem to find my answer through the other topics. I have tried the check disk thing and i found no problems with my memory using the program off of my windows cd. How do i got about fixing this problem?

OS = Win 7 ultimate 64 bit
You have about five different causes. with that many I have to think there is something hardware related at the root off all these.

First several were caused by your video driver. You need to uninstall completely the current driver and then instalal just the fresh driver and not all the other junk.

A few were caused by you network driver rtwin7.sys. Just install a fresh copy.

Since some of these seem to be caused by system files I would run a system file check
(type cmd in search>right click and run as admin>sfc /scannow)

Lete us know the results

Ken

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Minidump\050710-20810-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02849000 PsLoadedModuleList = 0xfffff800`02a86e50
Debug session time: Fri May  7 20:59:49.283 2010 (GMT-4)
System Uptime: 0 days 0:07:00.735
Loading Kernel Symbols
...............................................................
................................................................
..................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Probably caused by : amdppm.sys ( amdppm!C1Halt+2 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

FAULTING_IP: 
+66c2952f0335d9d0
00000000`00000000 ??              ???

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  System

CURRENT_IRQL:  d

EXCEPTION_RECORD:  fffff88002f8b898 -- (.exr 0xfffff88002f8b898)
ExceptionAddress: fffff800028c7dd6 (nt!KeUpdateRunTime+0x0000000000000076)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

TRAP_FRAME:  fffff88002f8b940 -- (.trap 0xfffff88002f8b940)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000001 rbx=0000000000000000 rcx=00000000fac7150c
rdx=0000011b00000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800028c7dd6 rsp=fffff88002f8bad0 rbp=0000000000000000
 r8=0000000000006959  r9=000000003d058a01 r10=000000000001c18f
r11=fffffa8006492b98 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe cy
nt!KeUpdateRunTime+0x76:
fffff800`028c7dd6 448bcf          mov     r9d,edi
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800028b2c2e to fffff800028baed0

STACK_TEXT:  
fffff880`02f8a978 fffff800`028b2c2e : 00000000`00000000 fffffa80`053994b0 fffff880`02f8b0f0 fffff800`028e7e28 : nt!KeBugCheck
fffff880`02f8a980 fffff800`028e0bed : fffff800`02ac7f78 fffff800`02a061d0 fffff800`02849000 fffff880`02f8b898 : nt!KiKernelCalloutExceptionHandler+0xe
fffff880`02f8a9b0 fffff800`028e8250 : fffff800`02a08b5c fffff880`02f8aa28 fffff880`02f8b898 fffff800`02849000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`02f8a9e0 fffff800`028f51b5 : fffff880`02f8b898 fffff880`02f8b0f0 fffff880`00000000 00000000`0000695a : nt!RtlDispatchException+0x410
fffff880`02f8b0c0 fffff800`028ba542 : fffff880`02f8b898 fffff880`02f63180 fffff880`02f8b940 00000000`00002711 : nt!KiDispatchException+0x135
fffff880`02f8b760 fffff800`028b8e4a : 00000000`00000000 fffffa80`05496c50 fffff880`02f8ba88 fffff880`044117a8 : nt!KiExceptionDispatch+0xc2
fffff880`02f8b940 fffff800`028c7dd6 : fffff880`02f63101 fffff800`028c7e18 00000000`00002710 fffffa80`0564e000 : nt!KiGeneralProtectionFault+0x10a
fffff880`02f8bad0 fffff800`028c7ba1 : 00000000`00000000 fffff880`02f8bb80 fffff880`02f63180 00000000`00000001 : nt!KeUpdateRunTime+0x76
fffff880`02f8bb00 fffff880`02d917f2 : fffff800`028c8a3a 00000000`002b36d0 fffffa80`0564e0a8 fffff880`02f6dfc0 : nt!KiSecondaryClockInterrupt+0x131
fffff880`02f8bc98 fffff800`028c8a3a : 00000000`002b36d0 fffffa80`0564e0a8 fffff880`02f6dfc0 00000000`00000001 : amdppm!C1Halt+0x2
fffff880`02f8bca0 fffff800`028c36cc : fffff880`02f63180 fffff880`00000000 00000000`00000000 fffff880`0440f480 : nt!PoIdle+0x53a
fffff880`02f8bd80 00000000`00000000 : fffff880`02f8c000 fffff880`02f86000 fffff880`02f8bd40 00000000`00000000 : nt!KiIdleLoop+0x2c


STACK_COMMAND:  kb

FOLLOWUP_IP: 
amdppm!C1Halt+2
fffff880`02d917f2 c3              ret

SYMBOL_STACK_INDEX:  9

SYMBOL_NAME:  amdppm!C1Halt+2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: amdppm

IMAGE_NAME:  amdppm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc0fd

FAILURE_BUCKET_ID:  X64_0x1E_amdppm!C1Halt+2

BUCKET_ID:  X64_0x1E_amdppm!C1Halt+2

Followup: MachineOwner
---------

Code:
050810-27627-01.dmp    5/8/2010 2:15:57 AM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    00000000`00000000    00000000`00000000    00000000`00000000    00000000`00000000    tcpip.sys    tcpip.sys+2b425                    x64        C:\Users\K\Desktop\Minidump\050810-27627-01.dmp    4    15    7600    
050710-20810-01.dmp    5/7/2010 9:00:54 PM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    00000000`00000000    00000000`00000000    00000000`00000000    00000000`00000000    Rt64win7.sys    Rt64win7.sys+f111                    x64        C:\Users\K\Desktop\Minidump\050710-20810-01.dmp    4    15    7600    
050710-27487-01.dmp    5/7/2010 10:12:27 PM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    0000016c`f9578d04    00000000`0000000d    00000000`00000000    fffff800`02a89bc5    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\Minidump\050710-27487-01.dmp    4    15    7600    
050710-34398-01.dmp    5/7/2010 9:34:17 PM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    00000000`00000000    00000000`00000000    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71ed0                    x64        C:\Users\K\Desktop\Minidump\050710-34398-01.dmp    4    15    7600    
050710-22011-01.dmp    5/7/2010 8:53:14 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff800`028d41b4    fffff880`07a75f20    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\Minidump\050710-22011-01.dmp    4    15    7600    
050810-26301-01.dmp    5/8/2010 1:01:35 AM    NTFS_FILE_SYSTEM    0x00000024    00000000`001904fb    fffff880`069f3f78    fffff880`069f37d0    00000000`00000000    Ntfs.sys    Ntfs.sys+213d8                    x64        C:\Users\K\Desktop\Minidump\050810-26301-01.dmp    4    15    7600    
050810-27097-01.dmp    5/8/2010 2:14:13 AM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff880`0158505b    fffff880`02b08950    00000000`00000000    NETIO.SYS    NETIO.SYS+905b                    x64        C:\Users\K\Desktop\Minidump\050810-27097-01.dmp    4    15    7600    
050710-28969-01.dmp    5/7/2010 10:02:36 PM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`00000000    00000000`0000000d    00000000`00000001    fffff800`02882b87    dxgkrnl.sys    dxgkrnl.sys+31cf                    x64        C:\Users\K\Desktop\Minidump\050710-28969-01.dmp    4    15    7600    
050810-27019-01.dmp    5/8/2010 1:10:15 AM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`00004b04    00000000`0000000d    00000000`00000001    fffff800`02aebb0f    dxgkrnl.sys    dxgkrnl.sys+31cf                    x64        C:\Users\K\Desktop\Minidump\050810-27019-01.dmp    4    15    7600
My System SpecsSystem Spec
08 May 2010   #3
Skullpanda

Windows 7
 
 

Alright so i want to make sure before i start doing anything. so i uninstall every thing that has to do with my video drivers? That meaning stuff like my ATI drivers and stuff?

and the network driver how do i install a fresh rtwin7.sys?
My System SpecsSystem Spec
.

08 May 2010   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Skullpanda View Post
Alright so i want to make sure before i start doing anything. so i uninstall every thing that has to do with my video drivers? That meaning stuff like my ATI drivers and stuff?

and the network driver how do i install a fresh rtwin7.sys?
Anything video, like driver, control panel, etc. The video mfr usually has a removal tool that will scrape the current remnants off.

Go to the mfr, download the correct driver and click the installer to install.


ken
My System SpecsSystem Spec
08 May 2010   #5
Skullpanda

Windows 7
 
 

Thank you so much, ever since i uninstalled my pc completely of my display drivers and installed new one i have yet to receive a blue screen even after playing games non-stop. I still have a lil problem with my display driver but wouldn't be fitting for crashing and debugging. lol.
My System SpecsSystem Spec
08 May 2010   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Skullpanda View Post
Thank you so much, ever since i uninstalled my pc completely of my display drivers and installed new one i have yet to receive a blue screen even after playing games non-stop. I still have a lil problem with my display driver but wouldn't be fitting for crashing and debugging. lol.

Glad you are working


Ken
My System SpecsSystem Spec
Reply

 BSOD ntoskrnl.exe need help.




Thread Tools




Similar help and support threads
Thread Forum
BSOD random most times ntoskrnl.exe+748c0 and ntoskrnl.exe+74ec0
BSOD random, probably under heavy load situations. I dont know how to do. DM log collector file attached many thanks
BSOD Help and Support
Random BSOD error driver ntoskrnl.exe (address ntoskrnl.exe+74ec0)
Hey guys so I've been getting some random BSOD errors every few days or so. I usually leave my computer on when I am at work or sleep and either when I come home or wake up my computer is off. So I turn it on and it says that the computer didn't shut down properly when I start up. I downloaded...
BSOD Help and Support
0x00000124 ntoskrnl.exe ntoskrnl.exe+4a63cc BSOD Error runninganygame
i keep getting BSOD when playing game new graphics i dont know where to start when its comes to BSOD stuff 110414-10576-01.dmp 11/4/2014 10:48:39 PM 0x00000124 00000000`00000000 fffffa80`0af318f8 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+4a63cc ...
BSOD Help and Support
BSOD ntoskrnl.exe , All the Time !! Crash Address ntoskrnl.exe+80640
Jan 2014 //------------------------------------------- How to Solve : 1- I've uninstalled my windows and recover my laptop with recovery DVD to it's original factory state.(original windows :)) 2- Never installed Norton internet security again , I'm using Microsoft Security Essentials now. 3-...
BSOD Help and Support
Random BSOD Reporting ntoskrnl.exe+75c40 & ntoskrnl.exe+7efc0
I'm getting random Blue Screens and can't figure out why. I'm not running any hardcore programs. I'm mostly just using Microsoft Office and Firefox. The BSOD's seem to happen when I'm in Outlook, Excel or Firefox. Haven't been able to determine exactly which at the time as I'm moving back and...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:02.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App