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Windows 7: Blue Screen

08 May 2010   #1
littlezai

Window 7
 
 
Blue Screen

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: 037423D8
BCP2: 00000002
BCP3: 00000001
BCP4: 8C1ABAFF
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\050510-18610-01.dmp
C:\Users\JC_TAN\AppData\Local\Temp\WER-64678-0.sysdata.xml

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This is my pc info :

ATI Radeon HD 4800 Series (Microsoft Corporation WDDM 1.1)

WDC WD5000AACS-00ZUB0 ATA

ACPI x86-based PC

Intel(R) Core(TM)Quad CPU Q8200 @2.33GHz


My System SpecsSystem Spec
.
08 May 2010   #2
Tews

64-bit Windows 8.1 Pro
 
 

We will need the actual .dmp file for analysis.. [1 - Novice] How to ask for help with a BSOD problem
My System SpecsSystem Spec
08 May 2010   #3
littlezai

Window 7
 
 

Attachment 71659

is this? ^^
My System SpecsSystem Spec
.

08 May 2010   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by littlezai View Post
Attachment 71659

is this? ^^
These each had a different cause but I suspect that they are all related. They were allo probably caused by your Kaspersky. I would uninstall it and repplace it with Microsoft Security essentials.

I wou,d also run a system file check
(type cmd in search>right click and run as admin>sfc /scannow)

Let us know if you need help

Ken


Code:
050510-18610-01.dmp    5/5/2010 10:55:43 AM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x037423d8    0x00000002    0x00000001    0x8c1abaff    tdx.sys    tdx.sys+1aff                    32-bit        C:\Users\K\Desktop\Minidump\050510-18610-01.dmp    4    15    7600    
050410-18891-01.dmp    5/4/2010 6:27:07 PM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x28854365    0x00000002    0x00000000    0x92e6efea    kl1.sys    kl1.sys+46fea                    32-bit        C:\Users\K\Desktop\Minidump\050410-18891-01.dmp    4    15    7600    
042910-20373-01.dmp    4/29/2010 1:24:41 PM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    0x000003a2    0x00000002    0x00000001    0x82e2471e    halmacpi.dll    halmacpi.dll+371e                    32-bit        C:\Users\K\Desktop\Minidump\042910-20373-01.dmp    4    15    7600

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Minidump\042910-20373-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82a11000 PsLoadedModuleList = 0x82b59810
Debug session time: Thu Apr 29 01:23:14.919 2010 (GMT-4)
System Uptime: 0 days 2:56:30.714
Loading Kernel Symbols
...............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {3a2, 2, 1, 82e2471e}

*** WARNING: Unable to verify timestamp for kl1.sys
*** ERROR: Module load completed but symbols could not be loaded for kl1.sys
Probably caused by : tdx.sys ( tdx!DbgTdxReferenceTransportAddress+19 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 000003a2, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 82e2471e, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from 82b79718
Unable to read MiSystemVaType memory at 82b59160
 000003a2 

CURRENT_IRQL:  2

FAULTING_IP: 
hal!KeAcquireSpinLockRaiseToSynch+e
82e2471e f00fba2900      lock bts dword ptr [ecx],0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  b1c2fbd4 -- (.trap 0xffffffffb1c2fbd4)
ErrCode = 00000002
eax=00000002 ebx=85c2a328 ecx=000003a2 edx=00000002 esi=0000020a edi=000003a2
eip=82e2471e esp=b1c2fc48 ebp=b1c2fc58 iopl=0         nv up ei pl nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
hal!KeAcquireSpinLockRaiseToSynch+0xe:
82e2471e f00fba2900      lock bts dword ptr [ecx],0   ds:0023:000003a2=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 82e2471e to 82a577eb

STACK_TEXT:  
b1c2fbd4 82e2471e badb0d00 00000002 00000000 nt!KiTrap0E+0x2cf
b1c2fc44 8bbd0adb 85c2a330 0000020a 85c2a328 hal!KeAcquireSpinLockRaiseToSynch+0xe
b1c2fc58 8bbd6039 0000020a 8bbde0ea 000005b7 tdx!DbgTdxReferenceTransportAddress+0x19
b1c2fcdc 8bbdb317 00c2a328 85754c58 85754cec tdx!TdxConnectConnection+0x67
b1c2fcf8 82a4d4bc 8651c568 85754c58 85bbbe68 tdx!TdxTdiDispatchInternalDeviceControl+0x149
b1c2fd10 91243b8a 00000000 85ad0d78 91244318 nt!IofCallDriver+0x63
WARNING: Stack unwind information not available. Following frames may be wrong.
00000000 00000000 00000000 00000000 00000000 kl1+0x3bb8a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
tdx!DbgTdxReferenceTransportAddress+19
8bbd0adb 8ad8            mov     bl,al

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  tdx!DbgTdxReferenceTransportAddress+19

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tdx

IMAGE_NAME:  tdx.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bbf4a

FAILURE_BUCKET_ID:  0xA_tdx!DbgTdxReferenceTransportAddress+19

BUCKET_ID:  0xA_tdx!DbgTdxReferenceTransportAddress+19

Followup: MachineOwner
---------
My System SpecsSystem Spec
08 May 2010   #5
Jonathan_King

Windows 7 Professional x64
 
 

Looks like Kaspersky is causing the problem. Uninstall it completely in Programs and Features, and then run this removal tool: http://support.kaspersky.com/downloa...vremover10.zip

Then download and install Microsoft Security Essentials.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\Minidump\050510-18610-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82a3e000 PsLoadedModuleList = 0x82b86810
Debug session time: Tue May  4 22:54:20.019 2010 (GMT-4)
System Uptime: 0 days 0:52:44.424
Loading Kernel Symbols
...............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {37423d8, 2, 1, 8c1abaff}

*** WARNING: Unable to verify timestamp for kl1.sys
*** ERROR: Module load completed but symbols could not be loaded for kl1.sys
Probably caused by : tdx.sys ( tdx!DbgTdxReferenceTransportAddress+3d )

Followup: MachineOwner
---------
My System SpecsSystem Spec
08 May 2010   #6
littlezai

Window 7
 
 

thx for u help ^^
My System SpecsSystem Spec
08 May 2010   #7
Jonathan_King

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by littlezai View Post
thx for u help ^^
No problem. Let us know how it works out.
My System SpecsSystem Spec
Reply

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