Blue Screen - Driver Power State Failure

My laptop does not shut down completely when powered off. I got a blue screen indicating that there was a Driver Power State Failure. I've attached the dump files from the last two failures. Can someone help me out here?

jeffH said:

My laptop does not shut down completely when powered off. I got a blue screen indicating that there was a Driver Power State Failure. I've attached the dump files from the last two failures. Can someone help me out here?

Your storage controller (iastor) is causing memory corruption.

You should update its driver and download and run memtestx86, run it for 5 passes to test your memory

Let us know if you need help

Ken

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Dumps\050610-23727-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`03051000 PsLoadedModuleList = 0xfffff800`0328ee50
Debug session time: Thu May  6 13:08:54.983 2010 (GMT-4)
System Uptime: 0 days 8:20:22.918
Loading Kernel Symbols
...............................................................
................................................................
.................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8003d00040, fffff80000b9c4d0}

Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8003d00040, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c4d0

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  fffffa8003d00040

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800030c8752 to fffff800030c74da

STACK_TEXT:  
fffff880`02fd2130 fffff800`030c8752 : fffffa80`03d00040 fffffa80`03d00040 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x7a
fffff880`02fd2270 fffff800`030ca8af : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiCommitThreadWait+0x1d2
fffff880`02fd2300 fffff800`031d17f5 : fffffa80`05e30c00 fffffa80`00000000 fffffa80`04a69b00 fffffa80`05e5a300 : nt!KeWaitForSingleObject+0x19f
fffff880`02fd23a0 fffff880`01104c28 : fffffa80`046d91a0 fffffa80`046d9050 00000000`00000001 00000000`00000000 : nt!IoReleaseRemoveLockAndWaitEx+0x45
fffff880`02fd23e0 fffffa80`046d91a0 : fffffa80`046d9050 00000000`00000001 00000000`00000000 00000000`00000020 : iaStor+0x50c28
fffff880`02fd23e8 fffffa80`046d9050 : 00000000`00000001 00000000`00000000 00000000`00000020 fffff880`01042a80 : 0xfffffa80`046d91a0
fffff880`02fd23f0 00000000`00000001 : 00000000`00000000 00000000`00000020 fffff880`01042a80 fffffa80`05e67030 : 0xfffffa80`046d9050
fffff880`02fd23f8 00000000`00000000 : 00000000`00000020 fffff880`01042a80 fffffa80`05e67030 fffffa80`046d91a0 : 0x1


STACK_COMMAND:  .thread 0xfffffa8003d00040 ; kb

CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
    fffff800030c7805 - nt!SwapContext_PatchXSave+2
    [ 01:21 ]
    fffff800030c78e8 - nt!SwapContext_PatchXRstor+2 (+0xe3)
    [ 09:29 ]
    fffff800030c7aa5 - nt!EnlightenedSwapContext_PatchXSave+2 (+0x1bd)
    [ 01:21 ]
    fffff800030c7b8a - nt!EnlightenedSwapContext_PatchXRstor+2 (+0xe5)
    [ 09:29 ]
4 errors : !nt (fffff800030c7805-fffff800030c7b8a)

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  ONE_BIT_LARGE

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT_LARGE

BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT_LARGE

Followup: memory_corruption
---------

I have version 8.9.2.1002 of iastor.inf, which appears to be the most recent version I can find for Toshiba A500-ST5601.

I still went ahead and ran the memtest as suggested but found no errors in the system.

Any further help?

jeffH said:

I have version 8.9.2.1002 of iastor.inf, which appears to be the most recent version I can find for Toshiba A500-ST5601.

I still went ahead and ran the memtest as suggested but found no errors in the system.

Any further help?

Is that version on the win 7 compatibility list?

Can't find any listing that could confirm or not.

jeffH said:

Can't find any listing that could confirm or not.

I just re-checked the date on the Iastor. It is 7/2009 so not that bad, but these are old and need to be updated.

Ken

Code:

FwLnk.sys        fffff880`03d1d000    fffff880`03d25000    0x00008000    0x456065f8    11/19/2006 10:11:04 AM                        
pcouffin.sys        fffff880`03dd1000    fffff880`03de5380    0x00014380    0x457584a2    12/5/2006 10:39:30 AM                        
tdcmdpst.sys        fffff880`049e3000    fffff880`049ed000    0x0000a000    0x475df5ec    12/10/2007 10:29:00 PM                        
agrsm64.sys        fffff880`09417000    fffff880`09539000    0x00122000    0x49184ccf    11/10/2008 11:01:35 AM                        
RimSerial_AMD64.sys        fffff880`03de6000    fffff880`03dedc00    0x00007c00    0x492addcd    11/24/2008 1:01:01 PM

Okay, good to know. My last query therefore is: where can I get the most recent update to the driver? Is the driver a generic one, or do I have to wait for Toshiba to make a specialized one available?

I've continued experiencing problems shutting down. I invariably get a blue screen every time I try.