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Windows 7: BSOD crash during games

09 May 2010   #1
Jeimz

Windows 7 Home Premium x64
 
 
BSOD crash during games

Hello,

I recently put together my first computer and everything has been going wonderfully, up until I started playing games.
The other night I was playing an online FPS and the computer suddenly crashed and I got a blue screen with an error message that dissapeared too fast for me to read.
However I've gone and attached the minidump file in my post.
The problem has returned 4 times already and I'm starting to get worried, I'm not quite sure what to do.
It only happens when I play games though, which is different from the other posts I've read...

If anyone could help me out, I'd very much appreciate it! ;3


My System SpecsSystem Spec
.
09 May 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Jeimz View Post
Hello,

I recently put together my first computer and everything has been going wonderfully, up until I started playing games.
The other night I was playing an online FPS and the computer suddenly crashed and I got a blue screen with an error message that dissapeared too fast for me to read.
However I've gone and attached the minidump file in my post.
The problem has returned 4 times already and I'm starting to get worried, I'm not quite sure what to do.
It only happens when I play games though, which is different from the other posts I've read...

If anyone could help me out, I'd very much appreciate it! ;3


This one was caueed by your NewDeathAdder mouse driver (danew.sys) I would download a fresh copy and install it.

Ken
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\050910-22713-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a52000 PsLoadedModuleList = 0xfffff800`02c8fe50
Debug session time: Sun May  9 19:48:23.412 2010 (GMT-4)
System Uptime: 0 days 0:34:53.536
Loading Kernel Symbols
...............................................................
................................................................
.................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Unable to load image \SystemRoot\system32\drivers\danew.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for danew.sys
*** ERROR: Module load completed but symbols could not be loaded for danew.sys
Probably caused by : danew.sys ( danew+6da )

Followup: MachineOwner
---------

6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

FAULTING_IP: 
+6723952f017edf10
00000000`00000000 ??              ???

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002aba32e to fffff80002ac25d0

STACK_TEXT:  
fffff880`03120c98 fffff800`02aba32e : fffffa80`0658de30 fffffa80`07cea190 fffff880`031214a0 fffff800`02aef524 : nt!KeBugCheck
fffff880`03120ca0 fffff800`02ae82ed : fffff800`02cd0b88 fffff800`02c09a40 fffff800`02a52000 fffff880`03121400 : nt!KiKernelCalloutExceptionHandler+0xe
fffff880`03120cd0 fffff800`02aef950 : fffff800`02c11b24 fffff880`03120d48 fffff880`03121400 fffff800`02a52000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`03120d00 fffff800`02af0f2e : fffff880`03121400 fffff880`031214a0 fffffa80`00000001 00000000`00000081 : nt!RtlDispatchException+0x410
fffff880`031213e0 fffff800`02b1eb52 : fffffa80`0710e000 00000000`00000000 00000000`00000000 fffff800`02a0c6e5 : nt!RtlRaiseStatus+0x4e
fffff880`03121980 fffff880`05cae6da : fffffa80`05c098b0 fffff800`00000000 00000000`00000008 fffff800`02a0b300 : nt! ?? ::FNODOBFM::`string'+0xf5fc
fffff880`03121a00 fffffa80`05c098b0 : fffff800`00000000 00000000`00000008 fffff800`02a0b300 00000000`00000008 : danew+0x6da
fffff880`03121a08 fffff800`00000000 : 00000000`00000008 fffff800`02a0b300 00000000`00000008 fffff800`02a0b69a : 0xfffffa80`05c098b0
fffff880`03121a10 00000000`00000008 : fffff800`02a0b300 00000000`00000008 fffff800`02a0b69a fffffa80`07403c60 : 0xfffff800`00000000
fffff880`03121a18 fffff800`02a0b300 : 00000000`00000008 fffff800`02a0b69a fffffa80`07403c60 fffff800`02ac4c26 : 0x8
fffff880`03121a20 fffffa80`05c098c0 : fffffa80`05c09802 fffff880`043115a6 00000000`54627255 00000000`00000c10 : hal!HalpDmaAllocateMapRegisters+0x3b8
fffff880`03121ab0 fffffa80`05c09802 : fffff880`043115a6 00000000`54627255 00000000`00000c10 fffffa80`70627375 : 0xfffffa80`05c098c0
fffff880`03121ab8 fffff880`043115a6 : 00000000`54627255 00000000`00000c10 fffffa80`70627375 00000000`00000000 : 0xfffffa80`05c09802
fffff880`03121ac0 fffff880`042fc5d9 : fffffa80`06e12050 fffffa80`06ee6900 00000000`00000000 00000000`00000000 : USBPORT!USBPORT_DereferenceDeviceHandle+0x14e
fffff880`03121b20 fffff880`042fcab7 : fffffa80`08787c02 fffffa80`07403c60 00000000`ffffffff fffffa80`06e12ea8 : USBPORT!USBPORT_Core_iCompleteDoneTransfer+0xa15
fffff880`03121c00 fffff880`042fa64f : fffffa80`06e12ea8 fffffa80`06e121a0 fffffa80`06e13040 00000000`00000000 : USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x3a7
fffff880`03121c60 fffff880`042ebf89 : fffffa80`06e12050 00000000`00000000 fffffa80`06e12e02 fffffa80`06e12ea8 : USBPORT!USBPORT_Core_UsbIocDpc_Worker+0xf3
fffff880`03121ca0 fffff800`02acdcdc : fffff880`030f9180 fffffa80`06e12ea8 fffffa80`06e12ec0 00000000`00000000 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
fffff880`03121cd0 fffff800`02acadfa : fffff880`030f9180 fffff880`031040c0 00000000`00000000 fffff880`042ebdb0 : nt!KiRetireDpcList+0x1bc
fffff880`03121d80 00000000`00000000 : fffff880`03122000 fffff880`0311c000 fffff880`03121d40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
danew+6da
fffff880`05cae6da ??              ???

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  danew+6da

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: danew

IMAGE_NAME:  danew.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b6beb7d

FAILURE_BUCKET_ID:  X64_0x1E_danew+6da

BUCKET_ID:  X64_0x1E_danew+6da

Followup: MachineOwner
---------
My System SpecsSystem Spec
09 May 2010   #3
TimStitt

Windows 7 Ultimate 64 bit
 
 

Hi Jeimz,

I will look at your dump later as I have to run out shortly, but for now what FPS where you playing? Is it Windows 7 compatible?
If not, please right click on the shortcut or *.exe, go to the compatibility tab and set it to run in Windows XP (SP3) mode, you may also wish to disable desktop composition and run it as administrator (same tab).

Tim
My System SpecsSystem Spec
.

09 May 2010   #4
TimStitt

Windows 7 Ultimate 64 bit
 
 

Thanks Zigzag3143!

I agree it looks like the gaming mouse drivers. More than a few other users have had the same issue.
My System SpecsSystem Spec
09 May 2010   #5
Jeimz

Windows 7 Home Premium x64
 
 

@ TimStitt - I was playing ijji's AvA, it is Windows 7 compatible.

@ Zigzag3143 - Thank you, I will try updating with a fresh driver! I was worried it might have been a hardware issue.. >.<;

Thank you both!
My System SpecsSystem Spec
09 May 2010   #6
TimStitt

Windows 7 Ultimate 64 bit
 
 

You're welcome. Let us know if you are successful or not.
My System SpecsSystem Spec
09 May 2010   #7
Jeimz

Windows 7 Home Premium x64
 
 

It's working! I installed the new drivers and I've been in-game for an hour with no crashes.
Thanks!
My System SpecsSystem Spec
09 May 2010   #8
TimStitt

Windows 7 Ultimate 64 bit
 
 

Nice one ZigZag and congrats Jeimz.

Zig - I can't rep you again so soon.... but right on the money again as usual.
My System SpecsSystem Spec
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 BSOD crash during games




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