Crashes on 64bit

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  1. Posts : 32
    Windows 7 Ultimate 64 bit
       #1

    Crashes on 64bit


    On 3/23 I installed Realtek Audio HiDef Driver R2.42 and my system started to crash. I had been up on original Microsoft drivers with no issues (except that recording devices are disabled). I had also downloaded Pandora One 24 demo.
    With the crashes I uninstalled Pandora One. Still crashing two days later. On 3/26 I then went to rollback to the Microsoft drivers and lo and behold, it was Realtek drivers. Stupid me I didn't get the version. I then went and did an Update Driver and I'm getting Realtek 2/8/2010 version 6.0.1.6043. I'm still crashing (5 times on 3/28). I went to Realtek's site and downloaded a newer version R2.45. I've been crashing at least once a day if not more.
    I'm including the latest dmp from today and the two xml files of my system info. I have dmps and xml's from 3/25.
    Now I'm suspecting Realtek as it was the latest add and all the posts on Realtek drivers. But any help is appreciated. especially recommendations.
      My Computer


  2. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #2

    CarlCP said:
    On 3/23 I installed Realtek Audio HiDef Driver R2.42 and my system started to crash. I had been up on original Microsoft drivers with no issues (except that recording devices are disabled). I had also downloaded Pandora One 24 demo.
    With the crashes I uninstalled Pandora One. Still crashing two days later. On 3/26 I then went to rollback to the Microsoft drivers and lo and behold, it was Realtek drivers. Stupid me I didn't get the version. I then went and did an Update Driver and I'm getting Realtek 2/8/2010 version 6.0.1.6043. I'm still crashing (5 times on 3/28). I went to Realtek's site and downloaded a newer version R2.45. I've been crashing at least once a day if not more.
    I'm including the latest dmp from today and the two xml files of my system info. I have dmps and xml's from 3/25.
    Now I'm suspecting Realtek as it was the latest add and all the posts on Realtek drivers. But any help is appreciated. especially recommendations.
    Hi CarlCP,
    The latest dmp files weren't included.
    Please check this link to show you what to do - https://www.sevenforums.com/crash-loc...d-problem.html
      My Computer


  3. Posts : 32
    Windows 7 Ultimate 64 bit
    Thread Starter
       #3

    oops, attached now


    Thought they were attached. Here they are
      My Computer


  4. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #4

    Hi CarlCP,
    Have you a back up of your OS? If not make a restore point & back up.
    Have you a Win 7 DVD?
    You should do the above before continuing with the link below -

    Using Driver Verifier to identify issues with Drivers


    Good luck & please report back with your results.
    Jan.
      My Computer


  5. Posts : 32
    Windows 7 Ultimate 64 bit
    Thread Starter
       #5

    I don't have a backup but I will. Good thing to do with all the BSOD's anyway.
    I DO have a Win 7 DVD
    Reading about Driver Verifier there is some bad experience with it. Is that old versions. What expectations should I have with it? Are there other options to get to the root?
    Carl
      My Computer


  6. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #6

    CarlCP said:
    I don't have a backup but I will. Good thing to do with all the BSOD's anyway.
    I DO have a Win 7 DVD
    Reading about Driver Verifier there is some bad experience with it. Is that old versions. What expectations should I have with it? Are there other options to get to the root?
    Carl
    The advice that you were given re Driver Verifier is the suggested course of action. It is up to you to decide to continue or not.
      My Computer


  7. Posts : 32
    Windows 7 Ultimate 64 bit
    Thread Starter
       #7

    I'm running verifier now.
    The link Using Driver Verifier to identify issues with Drivers mentions to zip up the memory dump file. Is this the same dump file in the Windows\minidump directory or is there another one?
      My Computer


  8. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #8

    CarlCP said:
    I'm running verifier now.
    The link Using Driver Verifier to identify issues with Drivers mentions to zip up the memory dump file. Is this the same dump file in the Windows\minidump directory or is there another one?
    Carl CP,
    You say that you are currently running Driver Verifier........... Note where the instructions say -

    Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

    Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

    If you are still not clear please let us know.
    Last edited by JMH; 03 Apr 2010 at 20:59.
      My Computer


  9. Posts : 74
    XP x86, Vista x86, Windows 7 x64, Ubuntu 9.10
       #9

    Could you please upload all of the minidump files located in C:\Windows\Minidump? I'd like to see if usbhub.sys is the probable cause of all of them. That is, of course, if the Driver Verifier doesn't give us any answers.
      My Computer


  10. Posts : 32
    Windows 7 Ultimate 64 bit
    Thread Starter
       #10

    JMH,
    Sorry, my statement was unclear. What I meant to say was that I followed the instructions in using verifier, following the link and instructions of Capt Jack Sparrow. What I was asking is, once the system crashes, what dump file, where is it. I'm assuming it is in the \windows\minidump directory still?
    To both JMH and DT Roberts.
    I have had two crashes with Verifier enabled. I am attaching a zip with all of the dump files in my \windows\minidump directory. The last two, 6:14 PM and 11:36 PM on 4/3/2010 are with Verifier enabled.
    Let me know if there is another dump file I should be providing.
    Carl
      My Computer


 
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