BSOD 1x a day NEW machine HP Touchsmart i7 600q

Jemima66 · 11 May 2010

Hi, I have a one month old HP Touchsmart 600q i7 computer that I purchased with windows 7 home premium and then upgraded to windows 7 pro 64 bit. It has a BSOD relatively often, usually occurring near midnight or when the computer is about to go into idle, but not always.

I have done all the diagnostics the machine has, checked drivers (although the newest nvidia geforce 230 driver is listed on their website, that will not install. I did uninstall it and reinstall it from the HP website, but no change.) Everything seems great and up-t0-date. I just downloaded and burned to DVD windows debugging and after figuring out how to access symbol library analyzed some of the crash dumps, which seem to be of around two different varieties.

from last night:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidump\051110-21668-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c1e000 PsLoadedModuleList = 0xfffff800`02e5be50
Debug session time: Tue May 11 00:41:41.335 2010 (UTC - 4:00)
System Uptime: 0 days 10:06:09.636
Loading Kernel Symbols
...............................................................
................................................................
......................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffb1e0000016c, 0, fffff88000e37242, 7}

Could not read faulting driver name
Probably caused by : circlass.sys ( circlass!IrClassResubmitPingPongIoctlRequest+126 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffffb1e0000016c, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88000e37242, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 0000000000000007, (reserved)

Debugging Details:
------------------

Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ec60e0
fffffb1e0000016c

FAULTING_IP:
Wdf01000!FxDevice:

ispatch+a6
fffff880`00e37242 ff5040 call qword ptr [rax+40h]

MM_INTERNAL_CODE: 7

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x50

PROCESS_NAME: System

CURRENT_IRQL: 0

TRAP_FRAME: fffff880033629d0 -- (.trap 0xfffff880033629d0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffb1e0000012c rbx=0000000000000000 rcx=fffffa8007ff7e90
rdx=fffffa8007e71810 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88000e37242 rsp=fffff88003362b60 rbp=fffffa8006715370
r8=fffffa8007e889e0 r9=fffffa8007ff0000 r10=fffff880009b2ac0
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz ac po cy
Wdf01000!FxDevice:

ispatch+0xa6:
fffff880`00e37242 ff5040 call qword ptr [rax+40h] ds:fbc0:fffffb1e`0000016c=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER: from fffff80002d0d789 to fffff80002c8e600

STACK_TEXT:
fffff880`03362868 fffff800`02d0d789 : 00000000`00000050 fffffb1e`0000016c 00000000`00000000 fffff880`033629d0 : nt!KeBugCheckEx
fffff880`03362870 fffff800`02c8c6ee : 00000000`00000000 00000000`00000000 fffffa80`07e71a00 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x40e4b
fffff880`033629d0 fffff880`00e37242 : 00000000`00000000 fffffa80`084dfbb0 fffffa80`07e1c980 00000000`00000000 : nt!KiPageFault+0x16e
fffff880`03362b60 fffff880`00e2378e : 0000057f`f81e34f8 00000000`00000000 fffffa80`06715370 00000000`00000000 : Wdf01000!FxDevice:

ispatch+0xa6
fffff880`03362b90 fffff880`0585e846 : fffffa80`08032b50 fffffa80`07e1cb00 fffffa80`084dfbb0 0000057f`f81e34f8 : Wdf01000!imp_WdfRequestSend+0x43a
fffff880`03362be0 fffff880`00e406fb : fffffa80`07e1c9e0 fffff800`02e335f8 00000000`00000000 fffffa80`07e1c9e0 : circlass!IrClassResubmitPingPongIoctlRequest+0x126
fffff880`03362c50 fffff800`02f8b827 : fffffa80`06717910 fffff800`02e93e00 fffffa80`05503680 fffffa80`05503680 : Wdf01000!FxWorkItem::WorkItemThunk+0x113
fffff880`03362c80 fffff800`02c9b861 : fffff800`02f82400 fffff800`02f824a8 fffffa80`05503680 00000000`00000000 : nt!IopProcessWorkItem+0x23
fffff880`03362cb0 fffff800`02f33a86 : 00000000`00000000 fffffa80`05503680 00000000`00000080 fffffa80`0548db30 : nt!ExpWorkerThread+0x111
fffff880`03362d40 fffff800`02c6cb06 : fffff880`0316a180 fffffa80`05503680 fffff880`031750c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03362d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16

STACK_COMMAND: kb

FOLLOWUP_IP:
circlass!IrClassResubmitPingPongIoctlRequest+126
fffff880`0585e846 84c0 test al,al

SYMBOL_STACK_INDEX: 5

SYMBOL_NAME: circlass!IrClassResubmitPingPongIoctlRequest+126

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: circlass

IMAGE_NAME: circlass.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bcc0a

FAILURE_BUCKET_ID: X64_0x50_circlass!IrClassResubmitPingPongIoctlRequest+126

BUCKET_ID: X64_0x50_circlass!IrClassResubmitPingPongIoctlRequest+126

Followup: MachineOwner
---------

This is from the day before:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidump\051010-21808-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c5e000 PsLoadedModuleList = 0xfffff800`02e9be50
Debug session time: Sun May 9 23:35:53.255 2010 (UTC - 4:00)
System Uptime: 0 days 9:22:01.343
Loading Kernel Symbols
...............................................................
................................................................
.......................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffdda000000c2, 2, 0, fffff80002d29786}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+e14a )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffffdda000000c2, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002d29786, address which referenced memory

Debugging Details:
------------------

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f060e0
fffffdda000000c2

CURRENT_IRQL: 2

FAULTING_IP:
nt! ?? ::FNODOBFM::`string'+e14a
fffff800`02d29786 807b2c00 cmp byte ptr [rbx+2Ch],0

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0xA

PROCESS_NAME: System

TRAP_FRAME: fffff8800335b630 -- (.trap 0xfffff8800335b630)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa8005503bb0 rbx=0000000000000000 rcx=fffffa8005503b60
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002d29786 rsp=fffff8800335b7c0 rbp=0000000000000001
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=fffff880009b2180 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
nt! ?? ::FNODOBFM::`string'+0xe14a:
fffff800`02d29786 807b2c00 cmp byte ptr [rbx+2Ch],0 ds:fb60:00000000`0000002c=??
Resetting default scope

LAST_CONTROL_TRANSFER: from fffff80002ccdb69 to fffff80002cce600

STACK_TEXT:
fffff880`0335b4e8 fffff800`02ccdb69 : 00000000`0000000a fffffdda`000000c2 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0335b4f0 fffff800`02ccc7e0 : 00000000`bd78e000 fffffdda`00000096 ffffffff`ffd00000 00000000`0000096b : nt!KiBugCheckDispatch+0x69
fffff880`0335b630 fffff800`02d29786 : fffffa80`07ad5bf0 fffffa80`05517650 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x260
fffff880`0335b7c0 fffff800`03077fae : 00000000`00000000 00000000`00000003 00000000`00000000 00000000`00000004 : nt! ?? ::FNODOBFM::`string'+0xe14a
fffff880`0335b840 fffff800`02f1e26f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!PopNotifyCallbacksPreSleep+0x1e
fffff880`0335b870 fffff800`02ccd853 : fffffa80`05503b60 fffff780`00000300 00000000`00000007 fffff800`02cc2000 : nt!NtSetSystemPowerState+0x18f
fffff880`0335b9b0 fffff800`02cc9df0 : fffff800`0313d620 00000000`00000000 fffff800`02e73500 fffff800`02e73500 : nt!KiSystemServiceCopyEnd+0x13
fffff880`0335bb48 fffff800`0313d620 : 00000000`00000000 fffff800`02e73500 fffff800`02e73500 00000000`00000000 : nt!KiServiceLinkage
fffff880`0335bb50 fffff800`0313d7fc : 00000000`00000007 fffff800`02e73500 00000000`00000002 fffff800`00000004 : nt!PopIssueActionRequest+0x280
fffff880`0335bbe0 fffff800`02c8d5bd : 00000000`00000001 fffffa80`05503b00 00000000`00000000 00000000`00000000 : nt!PopPolicyWorkerAction+0x4c
fffff880`0335bc40 fffff800`02cdb861 : fffff800`00000002 fffff800`00000004 fffff800`02c8d4c0 00000000`00000000 : nt!PopPolicyWorkerThread+0xfd
fffff880`0335bcb0 fffff800`02f73a86 : 519485b5`cf51cd54 fffffa80`05503b60 00000000`00000080 fffffa80`0548db30 : nt!ExpWorkerThread+0x111
fffff880`0335bd40 fffff800`02cacb06 : fffff880`0316a180 fffffa80`05503b60 fffff880`031750c0 e87af95c`3486346a : nt!PspSystemThreadStartup+0x5a
fffff880`0335bd80 00000000`00000000 : fffff880`0335c000 fffff880`03356000 fffff880`0335b560 00000000`00000000 : nt!KxStartSystemThread+0x16

STACK_COMMAND: kb

FOLLOWUP_IP:
nt! ?? ::FNODOBFM::`string'+e14a
fffff800`02d29786 807b2c00 cmp byte ptr [rbx+2Ch],0

SYMBOL_STACK_INDEX: 3

SYMBOL_NAME: nt! ?? ::FNODOBFM::`string'+e14a

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 4b88cfeb

FAILURE_BUCKET_ID: X64_0xA_nt!_??_::FNODOBFM::_string_+e14a

BUCKET_ID: X64_0xA_nt!_??_::FNODOBFM::_string_+e14a

Followup: MachineOwner
---------

HELP!! Thanks so much.

Jonathan_King · 11 May 2010

Welcome!

Could you please upload your dmp files for analysis? https://www.sevenforums.com/tutorials...-analysis.html

Thanks,
~JK

Jemima66 · 11 May 2010

I'm so sorry! This is new to me. Hopefully I did it correctly, and THANKS!!

Jonathan_King · 11 May 2010

I suspect AVG and your network adapter drivers.

Uninstall AVG and run its removal tool when you're done: http://download.avg.com/filedir/util...removerx64.exe

Then download and install Microsoft Security Essentials.

Update your network adapter drivers:

Code:

fffff880`01eb4000 fffff880`01ec0000   RtNdPt60 RtNdPt60.sys Mon Dec 10 21:49:52 2007 (475DFAD0)

Please post any new dmps that come.

Jemima66 · 11 May 2010

My husband might have a fit. I know he installed AVG remotely from where he has his multiple licenses on our server. I guess he may not have a choice?

About the network drivers, it says they are up-to-date. Is the line you posted concerning Realtek? We disabled Realtek PCIe GBE Family Controller since it is not being used. Should it be uninstalled?

Thanks again!

Jonathan_King · 11 May 2010

Yep, that is Realtek, and should be updated or removed.

Hang onto the license key for AVG, if you have the paid version. That way, in case you ever decided to go back, you don't need to pay for a new license.

AVG is notorious for causing BSODs. I suspect that once you install MSE, you won't want to go back again.

Jemima66 · 12 May 2010

Unfortunately, another blue screen. We took off AVG, ran the removal tool for it, uninstalled the Realtek ethernet card, and installed Windows Security Essentials. Attached is the latest dump file.

Thank you for your help, it is very appreciated!

Jonathan_King · 12 May 2010

Try disabling your Infared port in your BIOS, or update the drivers for it if you use it.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_051210-21606-01.zip\051210-21606-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c10000 PsLoadedModuleList = 0xfffff800`02e4de50
Debug session time: Wed May 12 09:06:54.597 2010 (GMT-4)
System Uptime: 0 days 14:20:48.518
Loading Kernel Symbols
...............................................................
................................................................
......................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffdda0000013a, 0, fffff88000e87242, 7}


Could not read faulting driver name
Probably caused by : circlass.sys ( circlass!IrClassResubmitPingPongIoctlRequest+126 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffffdda0000013a, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88000e87242, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000007, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002eb80e0
 fffffdda0000013a 

FAULTING_IP: 
Wdf01000!FxDevice::Dispatch+a6
fffff880`00e87242 ff5040          call    qword ptr [rax+40h]

MM_INTERNAL_CODE:  7

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  System

CURRENT_IRQL:  0

TRAP_FRAME:  fffff880033859d0 -- (.trap 0xfffff880033859d0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffdda000000fa rbx=0000000000000000 rcx=fffffa8007da4e90
rdx=fffffa8007e5e010 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88000e87242 rsp=fffff88003385b60 rbp=fffffa8008663370
 r8=fffffa8007a83e70  r9=fffffa8007d9d000 r10=fffff880009b2ac0
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz ac po cy
Wdf01000!FxDevice::Dispatch+0xa6:
fffff880`00e87242 ff5040          call    qword ptr [rax+40h] ds:a2c0:fffffdda`0000013a=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002cff789 to fffff80002c80600

STACK_TEXT:  
fffff880`03385868 fffff800`02cff789 : 00000000`00000050 fffffdda`0000013a 00000000`00000000 fffff880`033859d0 : nt!KeBugCheckEx
fffff880`03385870 fffff800`02c7e6ee : 00000000`00000000 00000000`00000000 fffffa80`07e5e200 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x40e4b
fffff880`033859d0 fffff880`00e87242 : 00000000`00000000 fffffa80`07eba2b0 fffffa80`08674aa0 00000000`00000000 : nt!KiPageFault+0x16e
fffff880`03385b60 fffff880`00e7378e : 0000057f`f846a828 00000000`00000000 fffffa80`08663370 00000000`00000000 : Wdf01000!FxDevice::Dispatch+0xa6
fffff880`03385b90 fffff880`04223846 : fffffa80`07ddefc0 fffffa80`07b957d0 fffffa80`07eba2b0 0000057f`f846a828 : Wdf01000!imp_WdfRequestSend+0x43a
fffff880`03385be0 fffff880`00e906fb : fffffa80`07b956b0 fffff800`02e255f8 00000000`00000000 fffffa80`07b956b0 : circlass!IrClassResubmitPingPongIoctlRequest+0x126
fffff880`03385c50 fffff800`02f7d827 : fffffa80`07bb8060 fffff800`02e85e00 fffffa80`05500b60 fffffa80`05500b60 : Wdf01000!FxWorkItem::WorkItemThunk+0x113
fffff880`03385c80 fffff800`02c8d861 : fffff800`02f74400 fffff800`02f744a8 fffffa80`05500b60 00000000`00000000 : nt!IopProcessWorkItem+0x23
fffff880`03385cb0 fffff800`02f25a86 : 00000000`00000000 fffffa80`05500b60 00000000`00000080 fffffa80`054e9890 : nt!ExpWorkerThread+0x111
fffff880`03385d40 fffff800`02c5eb06 : fffff880`0316a180 fffffa80`05500b60 fffff880`031750c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03385d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
circlass!IrClassResubmitPingPongIoctlRequest+126
fffff880`04223846 84c0            test    al,al

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  circlass!IrClassResubmitPingPongIoctlRequest+126

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: circlass

IMAGE_NAME:  circlass.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcc0a

FAILURE_BUCKET_ID:  X64_0x50_circlass!IrClassResubmitPingPongIoctlRequest+126

BUCKET_ID:  X64_0x50_circlass!IrClassResubmitPingPongIoctlRequest+126

Followup: MachineOwner
---------

4: kd> lmntsmn
start             end                 module name
fffff880`00f03000 fffff880`00f5a000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`02c81000 fffff880`02d0b000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`05670000 fffff880`05686000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`01361000 fffff880`0136c000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`08bb9000 fffff880`08bc4000   asyncmac asyncmac.sys Mon Jul 13 20:10:13 2009 (4A5BCCE5)
fffff960`00650000 fffff960`006b1000   ATMFD    ATMFD.DLL    unavailable (00000000)
fffff880`0568d000 fffff880`0579db00   AVerAVF2 AVerAVF2.sys Thu Oct 29 05:42:30 2009 (4AE96386)
fffff880`057e1000 fffff880`057e4e80   BdaSup   BdaSup.SYS   Mon Jul 13 20:06:40 2009 (4A5BCC10)
fffff880`04164000 fffff880`0416b000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`04322000 fffff880`04333000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`07db8000 fffff880`07dd6000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff960`00990000 fffff960`009b7000   cdd      cdd.dll      unavailable (00000000)
fffff880`04131000 fffff880`0415b000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`0421e000 fffff880`04230000   circlass circlass.sys Mon Jul 13 20:06:34 2009 (4A5BCC0A)
fffff880`013cc000 fffff880`013fc000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00d4f000 fffff880`00dad000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01185000 fffff880`011f8000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`05660000 fffff880`05670000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`04000000 fffff880`0400e000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`04281000 fffff880`04304000   csc      csc.sys      Mon Jul 13 19:24:26 2009 (4A5BC22A)
fffff880`04304000 fffff880`04322000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`02c17000 fffff880`02c26000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`0140a000 fffff880`01420000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`04257000 fffff880`04279000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`00dea000 fffff880`00dfd000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`0400e000 fffff880`0412a000   dump_iaStor dump_iaStor.sys Thu Jun 04 21:53:40 2009 (4A287AA4)
fffff880`053f4000 fffff880`05400000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`0440a000 fffff880`044fe000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`044fe000 fffff880`04544000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`013b8000 fffff880`013cc000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`0563e000 fffff880`0564f000   FintekCIR FintekCIR.sys Fri Nov 13 01:02:36 2009 (4AFCF67C)
fffff880`0136c000 fffff880`013b8000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`01400000 fffff880`0140a000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`0104c000 fffff880`01086000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`017b1000 fffff880`017fb000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`031ec000 fffff800`03235000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`045bc000 fffff880`045e0000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`04544000 fffff880`04555000   HECIx64  HECIx64.sys  Thu Sep 17 15:54:16 2009 (4AB293E8)
fffff880`00fd7000 fffff880`00ff0000   HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`06000000 fffff880`06011000   hidir    hidir.sys    Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`07c7d000 fffff880`07c85000   hidkmdf  hidkmdf.sys  Wed Sep 16 17:56:15 2009 (4AB15EFF)
fffff880`04400000 fffff880`04408080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`07c85000 fffff880`07c93000   hidusb   hidusb.sys   Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`028a9000 fffff880`02971000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`0161a000 fffff880`01623000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`01245000 fffff880`01361000   iaStor   iaStor.sys   Thu Jun 04 21:53:40 2009 (4A287AA4)
fffff880`04359000 fffff880`0436f000   intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`04200000 fffff880`0420f000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`041f2000 fffff880`04200000   kbdhid   kbdhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff800`00bd5000 fffff800`00bdf000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`0579e000 fffff880`057e1000   ks       ks.sys       Mon Jul 13 20:00:31 2009 (4A5BCA9F)
fffff880`015d2000 fffff880`015ec000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01786000 fffff880`017b1000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`057e5000 fffff880`057ea200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`07d0f000 fffff880`07d24000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`07c9d000 fffff880`07cc0000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00cf7000 fffff880`00d3b000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`02890000 fffff880`0289e000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`0420f000 fffff880`0421e000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`01420000 fffff880`0142d000   mouhid   mouhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`0110d000 fffff880`01127000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`08bc4000 fffff880`08bf1000   MpFilter MpFilter.sys Fri Nov 20 21:56:47 2009 (4B0756EF)
fffff880`08a00000 fffff880`08a10000   MpNWMon  MpNWMon.sys  Fri Nov 20 21:56:38 2009 (4B0756E6)
fffff880`07dd6000 fffff880`07dee000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`08b8f000 fffff880`08bb7000   mrxdav   mrxdav.sys   Mon Jul 13 19:23:57 2009 (4A5BC20D)
fffff880`02971000 fffff880`0299e000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`0299e000 fffff880`029ec000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`02800000 fffff880`02823000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`041c9000 fffff880`041d4000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00f63000 fffff880`00f6d000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`08a12000 fffff880`08a13c00   MSPCLOCK MSPCLOCK.sys Mon Jul 13 20:00:17 2009 (4A5BCA91)
fffff880`08a10000 fffff880`08a11a80   MSPQM    MSPQM.sys    Mon Jul 13 20:00:17 2009 (4A5BCA91)
fffff880`01127000 fffff880`01185000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`02c0c000 fffff880`02c17000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`07c93000 fffff880`07c9d000   MTConfig MTConfig.sys Mon Jul 13 20:02:08 2009 (4A5BCB00)
fffff880`01608000 fffff880`0161a000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`01634000 fffff880`01726000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`057eb000 fffff880`057f7000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`07d77000 fffff880`07d8a000   ndisuio  ndisuio.sys  Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`0436f000 fffff880`0439e000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`04242000 fffff880`04257000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`02d50000 fffff880`02d5f000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`00e00000 fffff880`00e45000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01726000 fffff880`01786000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`0530e000 fffff880`053d0000   netr28x  netr28x.sys  Mon Oct 12 09:42:24 2009 (4AD33240)
fffff880`041d4000 fffff880`041e5000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`02c00000 fffff880`02c0c000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02c10000 fffff800`031ec000   nt       ntkrnlmp.exe Sat Feb 27 02:55:23 2010 (4B88CFEB)
fffff880`0142f000 fffff880`015d2000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`0415b000 fffff880`04164000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`0530c000 fffff880`0530d180   nvBridge nvBridge.kmd Fri Jul 31 12:33:18 2009 (4A731CCE)
fffff880`04804000 fffff880`0530b880   nvlddmkm nvlddmkm.sys Fri Jul 31 12:55:46 2009 (4A732212)
fffff880`0289e000 fffff880`028a9000   NW1950   NW1950.sys   Wed Sep 16 17:56:28 2009 (4AB15F0C)
fffff880`07d24000 fffff880`07d77000   nwifi    nwifi.sys    Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`0740e000 fffff880`07c7d000   NWTransLib NWTransLib.sys Wed Sep 16 17:56:25 2009 (4AB15F09)
fffff880`05658000 fffff880`05660000   OSDACPI  OSDACPI.SYS  Wed Jun 17 06:08:21 2009 (4A38C095)
fffff880`02d14000 fffff880`02d3a000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00fad000 fffff880`00fc2000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00f6d000 fffff880`00fa0000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`015ec000 fffff880`015fd000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`08616000 fffff880`086bc000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`00dad000 fffff880`00dea000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00d3b000 fffff880`00d4f000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`053d0000 fffff880`053f4000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`0439e000 fffff880`043b9000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`043b9000 fffff880`043da000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`043da000 fffff880`043f4000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`02dab000 fffff880`02dfc000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`045ed000 fffff880`045f8000   rdpbus   rdpbus.sys   Mon Jul 13 20:17:46 2009 (4A5BCEAA)
fffff880`041ae000 fffff880`041b7000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`08ade000 fffff880`08b0c000   rdpdr    rdpdr.sys    Mon Jul 13 20:18:02 2009 (4A5BCEBA)
fffff880`041b7000 fffff880`041c0000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`041c0000 fffff880`041c9000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`08b26000 fffff880`08b5e000   RDPWD    RDPWD.SYS    Mon Jul 13 20:16:47 2009 (4A5BCE6F)
fffff880`01200000 fffff880`0123a000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`07d8a000 fffff880`07da2000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`05600000 fffff880`05632000   Rt64win7 Rt64win7.sys Thu Feb 26 04:04:13 2009 (49A65B0D)
fffff880`06014000 fffff880`061f9880   RTKVHD64 RTKVHD64.sys Fri Sep 04 07:55:16 2009 (4AA10024)
fffff880`07da2000 fffff880`07dae000   RtNdPt60 RtNdPt60.sys Mon Dec 10 21:49:52 2007 (475DFAD0)
fffff880`086bc000 fffff880`086c7000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`05632000 fffff880`0563e000   serenum  serenum.sys  Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`02d5f000 fffff880`02d7c000   serial   serial.sys   Mon Jul 13 20:00:40 2009 (4A5BCAA8)
fffff880`01600000 fffff880`01608000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`08a46000 fffff880`08ade000   srv      srv.sys      Tue Dec 08 03:32:55 2009 (4B1E0F37)
fffff880`08706000 fffff880`0876f000   srv2     srv2.sys     Mon Jul 13 19:25:02 2009 (4A5BC24E)
fffff880`086c7000 fffff880`086f4000   srvnet   srvnet.sys   Tue Dec 08 03:32:26 2009 (4B1E0F1A)
fffff880`057f7000 fffff880`057f8480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01803000 fffff880`01a00000   tcpip    tcpip.sys    Mon Jul 13 19:25:34 2009 (4A5BC26E)
fffff880`086f4000 fffff880`08706000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`041e5000 fffff880`041f2000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`08b0c000 fffff880`08b17000   tdtcp    tdtcp.sys    Mon Jul 13 20:16:32 2009 (4A5BCE60)
fffff880`01086000 fffff880`010a4000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`02d97000 fffff880`02dab000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`00510000 fffff960`0051a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`08b17000 fffff880`08b26000   tssecsrv tssecsrv.sys Mon Jul 13 20:16:41 2009 (4A5BCE69)
fffff880`04333000 fffff880`04359000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`04230000 fffff880`04242000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`00cc0000 fffff880`00cdd000   usbccgp  usbccgp.sys  Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`06011000 fffff880`06012f00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`04555000 fffff880`04566000   usbehci  usbehci.sys  Sat Oct 24 00:27:33 2009 (4AE28235)
fffff880`02c26000 fffff880`02c80000   usbhub   usbhub.sys   Sat Oct 24 00:28:24 2009 (4AE28268)
fffff880`04566000 fffff880`045bc000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`043f4000 fffff880`04400000   usbprint usbprint.sys Mon Jul 13 20:38:18 2009 (4A5BD37A)
fffff880`01623000 fffff880`01634000   usbscan  usbscan.sys  Mon Jul 13 20:35:32 2009 (4A5BD2D4)
fffff880`02875000 fffff880`02890000   USBSTOR  USBSTOR.SYS  Mon Jul 13 20:06:34 2009 (4A5BCC0A)
fffff880`07ce1000 fffff880`07d0e100   usbvideo usbvideo.sys Mon Jul 13 20:07:00 2009 (4A5BCC24)
fffff880`00fa0000 fffff880`00fad000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`0416b000 fffff880`04179000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`04179000 fffff880`0419e000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00fc2000 fffff880`00fd7000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`010b1000 fffff880`0110d000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`01000000 fffff880`0104c000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`045e0000 fffff880`045ed000   vwifibus vwifibus.sys Mon Jul 13 20:07:21 2009 (4A5BCC39)
fffff880`02d3a000 fffff880`02d50000   vwififlt vwififlt.sys Mon Jul 13 20:07:22 2009 (4A5BCC3A)
fffff880`07dae000 fffff880`07db8000   vwifimp  vwifimp.sys  Mon Jul 13 20:07:28 2009 (4A5BCC40)
fffff880`02d7c000 fffff880`02d97000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`0419e000 fffff880`041ae000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e50000 fffff880`00ef4000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00ef4000 fffff880`00f03000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`02d0b000 fffff880`02d14000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`000e0000 fffff960`003ef000   win32k   win32k.sys   unavailable (00000000)
fffff880`0564f000 fffff880`05658000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`00f5a000 fffff880`00f63000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`07cc0000 fffff880`07ce1000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)
fffff880`08b5e000 fffff880`08b8f000   WUDFRd   WUDFRd.sys   Mon Jul 13 20:06:06 2009 (4A5BCBEE)

Unloaded modules:
fffff880`0c889000 fffff880`0c9a5000   hiber_iaStor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0c9a5000 fffff880`0c9b8000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0876f000 fffff880`087e0000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`08bb7000 fffff880`08bb9000   MSPQM.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01623000 fffff880`01631000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04002000 fffff880`0411e000   dump_iaStor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0411e000 fffff880`04131000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000

Jemima66 · 12 May 2010

May I ask how I might go about disabling it? Also, is it used? Would that be "Consumer IR devices?" I checked that and it said it is latest drivers. Thankie!

Jonathan_King · 12 May 2010

Go into your BIOS and look around. See if you can figure out how to disable the built-in IR port.

Uninstall anything "Consumer IR Devices" in Programs and Features and in Device Manager.