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Windows 7: BSOD troubles

14 May 2010   #11
rockerguy123

windows 7 home premium
 
 

Quote   Quote: Originally Posted by ickymay View Post
good news that prime95 hasn't had any problems, which is a strong indicator that the basic hardware is ok, and that your problems are more likely to be with bios (now updated) leaving us with the conclusion it is more likely to be software .........

If you get any more bluescreens plz zip and attach the .dmp file here ?
thanks for everyone's help. I did unfortunately have another BSOD today.

let me attach the dump


My System SpecsSystem Spec
.
14 May 2010   #12
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by rockerguy123 View Post
Quote   Quote: Originally Posted by ickymay View Post
good news that prime95 hasn't had any problems, which is a strong indicator that the basic hardware is ok, and that your problems are more likely to be with bios (now updated) leaving us with the conclusion it is more likely to be software .........

If you get any more bluescreens plz zip and attach the .dmp file here ?
thanks for everyone's help. I did unfortunately have another BSOD today.

let me attach the dump
Are you overclocking, or undervolting? Is everything set to default?
If you have not already run a system file check
(type cmd in search>right click and run as admin>sfc /scannow)

Let us know the results
My System SpecsSystem Spec
15 May 2010   #13
ickymay

win7 ultimate / virtual box
 
 

you still need to update drivers , I suggest go to the hp support website and select your O/S and 32 or 64 bit and grab all drivers unti your confident you have the latest versions
My System SpecsSystem Spec
.

15 May 2010   #14
rockerguy123

windows 7 home premium
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by rockerguy123 View Post
Quote   Quote: Originally Posted by ickymay View Post
good news that prime95 hasn't had any problems, which is a strong indicator that the basic hardware is ok, and that your problems are more likely to be with bios (now updated) leaving us with the conclusion it is more likely to be software .........

If you get any more bluescreens plz zip and attach the .dmp file here ?
thanks for everyone's help. I did unfortunately have another BSOD today.

let me attach the dump
Are you overclocking, or undervolting? Is everything set to default?
If you have not already run a system file check
(type cmd in search>right click and run as admin>sfc /scannow)

Let us know the results
Yeah everything is set to the default settings. I ran sfc /scannow and after the scan was complete, it told me "windows resource protection did not find any integrity violations"

I had also already updated all of the drivers as ickymay suggested to do.
My System SpecsSystem Spec
16 May 2010   #15
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by rockerguy123 View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by rockerguy123 View Post

thanks for everyone's help. I did unfortunately have another BSOD today.

let me attach the dump
Are you overclocking, or undervolting? Is everything set to default?
If you have not already run a system file check
(type cmd in search>right click and run as admin>sfc /scannow)

Let us know the results
Yeah everything is set to the default settings. I ran sfc /scannow and after the scan was complete, it told me "windows resource protection did not find any integrity violations"

I had also already updated all of the drivers as ickymay suggested to do.
in the latest .dmp file posted by yourself your drivers still need updating ?
My System SpecsSystem Spec
16 May 2010   #16
rockerguy123

windows 7 home premium
 
 

Quote   Quote: Originally Posted by ickymay View Post
Quote   Quote: Originally Posted by rockerguy123 View Post
Quote   Quote: Originally Posted by zigzag3143 View Post

Are you overclocking, or undervolting? Is everything set to default?
If you have not already run a system file check
(type cmd in search>right click and run as admin>sfc /scannow)

Let us know the results
Yeah everything is set to the default settings. I ran sfc /scannow and after the scan was complete, it told me "windows resource protection did not find any integrity violations"

I had also already updated all of the drivers as ickymay suggested to do.
in the latest .dmp file posted by yourself your drivers still need updating ?
I'm sorry but does it say which ones I need to update? I went to the hp website and I could've sworn I downloaded and installed all of the drivers.
My System SpecsSystem Spec
16 May 2010   #17
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by rockerguy123 View Post
Quote   Quote: Originally Posted by ickymay View Post
Quote   Quote: Originally Posted by rockerguy123 View Post

Yeah everything is set to the default settings. I ran sfc /scannow and after the scan was complete, it told me "windows resource protection did not find any integrity violations"

I had also already updated all of the drivers as ickymay suggested to do.
in the latest .dmp file posted by yourself your drivers still need updating ?
I'm sorry but does it say which ones I need to update? I went to the hp website and I could've sworn I downloaded and installed all of the drivers.
At least this one. BTW the crash was probably caused by itunes.


Code:
 2008 (49184CCF)
fffff880`0924f000 fffff880`09371000   agrsm64  agrsm64.sys  Mon Nov 10 10:01:35 2008 (49184CCF)
My System SpecsSystem Spec
16 May 2010   #18
rockerguy123

windows 7 home premium
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by rockerguy123 View Post
Quote   Quote: Originally Posted by ickymay View Post

in the latest .dmp file posted by yourself your drivers still need updating ?
I'm sorry but does it say which ones I need to update? I went to the hp website and I could've sworn I downloaded and installed all of the drivers.
At least this one. BTW the crash was probably caused by itunes.


Code:
 2008 (49184CCF)
fffff880`0924f000 fffff880`09371000   agrsm64  agrsm64.sys  Mon Nov 10 10:01:35 2008 (49184CCF)

I'm a little confused, how do I update agrsm64 agrsm64.sys ? I think you're right about the itunes part, because I think the BSOD did occur while using that program.

Unfortunately, I also had another BSOD while I was trying to surf the internet using mozilla firefox.

I'm not sure what to do next to fix the problem. I already downloaded and installed all the drivers off of the hp website.

BTW, thanks again for all of your help in trying to fix my BSOD problem.
My System SpecsSystem Spec
16 May 2010   #19
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by rockerguy123 View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by rockerguy123 View Post

I'm sorry but does it say which ones I need to update? I went to the hp website and I could've sworn I downloaded and installed all of the drivers.
At least this one. BTW the crash was probably caused by itunes.


Code:
 2008 (49184CCF)
fffff880`0924f000 fffff880`09371000   agrsm64  agrsm64.sys  Mon Nov 10 10:01:35 2008 (49184CCF)

I'm a little confused, how do I update agrsm64 agrsm64.sys ? I think you're right about the itunes part, because I think the BSOD did occur while using that program.

Unfortunately, I also had another BSOD while I was trying to surf the internet using mozilla firefox.

I'm not sure what to do next to fix the problem. I already downloaded and installed all the drivers off of the hp website.

BTW, thanks again for all of your help in trying to fix my BSOD problem.



AGRSM64.SYS is related to Agere Systems Soft Modem. Manufacturer: Agere Systems Inc. LSI.
My System SpecsSystem Spec
17 May 2010   #20
rockerguy123

windows 7 home premium
 
 

more BSODs for me. I'm starting to lose hope.


**edit** I forgot to add, I couldn't find the AGRSM64.SYS driver on the site
My System SpecsSystem Spec
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