Help. BSOD


  1. Posts : 5
    Windows 7
       #1

    Help. BSOD


    Hello,
    I'm new to windows 7 and I have crashes once in a while. The screen goes totally black and there is terrible noise.
    I've read some of the previous topics and couldn't figure out how to make dump file and what info should I provide?
    Thank you
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Welcome to SF!

    See this post: https://www.sevenforums.com/crash-loc...d-problem.html

    If you need more detailed instructions on uploading your dmps, see my tutorial: https://www.sevenforums.com/tutorials...-analysis.html
      My Computer


  3. Posts : 5
    Windows 7
    Thread Starter
       #3

    i don't have "minidump" folder, does it mean that it's not BSOD?
      My Computer


  4. Posts : 13,354
    Windows 7 Professional x64
       #4

    What is the noise coming from? Is it your speakers, or does it sound like the hard drive?
      My Computer


  5. Posts : 5
    Windows 7
    Thread Starter
       #5

    i think noise is coming from speakers. it's so loud.
      My Computer


  6. Posts : 5
    Windows 7
    Thread Starter
       #6

    the black screen usually comes when i watch some tv show in internet. but once it was during working with Word.
      My Computer


  7. Posts : 13,354
    Windows 7 Professional x64
       #7

    Check your Event Viewer for any errors, and please post any errors here.
      My Computer


  8. Posts : 5
    Windows 7
    Thread Starter
       #8

    Here are two events. I just checked the SpeedFan and GPU temperature is 60C. Is it normal? I think the problem is in video card.
    btw my laptop specs:
    Manufacturer: Sony Vaio Z
    CPU: Intel Core i5 M520@2.40GHz
    RAM: 4 GbDDR3 - PC3-8500 (SO-DIMM)
    GPU: NVIDIA GeForce GT 330M GPU 1000MB
    AUdio: Realtek ALC889 - High Definition Audio Codec
    Hard Drive SATA 128GB
      My Computer


  9. Posts : 13,354
    Windows 7 Professional x64
       #9

    GPU temperature is normal. Many nVidia GPUs can safely operate at up to 100C, and that's probably a low estimate.

    Try uninstalling your video card drivers and install a fresh copy. You can download the latest drivers here:[nvidia][/nvidia]
      My Computer


 

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