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Windows 7: Can someone please help me understand the crash dump?!

15 May 2010   #1
fallenpuff

Windows 7 Professional
 
 
Can someone please help me understand the crash dump?!

Hi!

My computer has been crashing for a while now but I never knew how to fix it since I am a novice. It has been crashing because of ntoskrnl.exe and win32k.sys, according to bluescreen viewer.

Basically, I have done everything I could: flashing the bios, reinstalling windows, updating all the drivers (including graphics card), and running memtest86+ and windows diagnostic. There are no errors so I am not sure if it's the ram. I really want to know what's wrong with it!

Please help!

I only have 2 minidumps because I just reinstalled my computer but in the past, it was problems with those 2 modules. In the past, it would say IRQ drivers not equal or page fault in nonpaged area. Not just memory management like now.

Thanks!


My System SpecsSystem Spec
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15 May 2010   #2
surfasb

Windows 7
 
 

Your best bet is to look inside Event viewer and see what is causing the BSODs.

It would take ages to explain to a novice all the intricacies of how a computer works to understand a memory dump. Plus there are faster ways to solve things. Next, I see your computer is self built. Have you run a burn test, like Prime95 for 24hrs? It will help narrow things down.
My System SpecsSystem Spec
15 May 2010   #3
fallenpuff

Windows 7 Professional
 
 

Hi! I downloaded Prime95 and it has been running for 3 hours and no crashes yet. So I will keep it running and hope for the best.

As for Event Logger, I had been looking at that religiously after each crash but there are no errors that occurred within 1 hour of the BSODs. The 2nd crash that didn't get logged on the crash dump I think was caused by sptd, which related to Daemon Tools. So I just uninstalled that. Anything else I can try? Thanks again!
My System SpecsSystem Spec
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15 May 2010   #4
reventon

Windows 7 x64, Windows XP SP3, Fedora
 
 

Hi,

Code:
e1y60x64.sys Tue Aug 19 09:45:05 2008
Which is a Intel(R) 82567LM Gigabit Network Connection Driver, needs to be updated.

You should find it here: http://downloadcenter.intel.com/Default.aspx

Quote   Quote: Originally Posted by fallenpuff
it was problems with those 2 modules.
Can you tell us more about your RAM issues and how you solved them?

EDIT: I notice that sptd.sys is still present in those 2 dump files - did you uninstall Daemon Tools before or after those BSODs occurred?

Regards,
Reventon
My System SpecsSystem Spec
15 May 2010   #5
fallenpuff

Windows 7 Professional
 
 

Hello again. I installed the latest gigabit driver from Intel. I hope that solves the problem!

Quote   Quote: Originally Posted by reventon View Post
Can you tell us more about your RAM issues and how you solved them?
I wasn't sure there were RAM issues since the memtest86+ was fine as was the Windows Memory Diagnostic. I simply forgot to save the dumps from the previous BSODs when I reinstalled windows a few days ago. I was hoping a reinstall would solve the problem but it didn't. I actually just found 3 other dumps from the Windows.old folder and attached them to this post.

Quote   Quote: Originally Posted by reventon View Post
I notice that sptd.sys is still present in those 2 dump files - did you uninstall Daemon Tools before or after those BSODs occurred?
I uninstalled daemon tools after the BSOD dumps I uploaded here which was why they were still in the dumps.

Thank you so much for all the help and guidance!
My System SpecsSystem Spec
15 May 2010   #6
reventon

Windows 7 x64, Windows XP SP3, Fedora
 
 

Hmmm.. Looking at the old dumps aswell it does appear that hardware may be at fault.

I do not think it is your video card though; lets just see what happens now.
My System SpecsSystem Spec
16 May 2010   #7
jcgriff2

Windows 7 - Vista
 
 

The 3 dumps attached to last post are from 11 May 2010 - older than the dumps attached to your initial post.

See if Driver Verifier can be of help here - Driver Verifier - jcgriff2.com

Regards. . .

jcgriff2

.



BSOD BUGCHECK SUMMARY
Code:
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue May 11 22:33:08.079 2010 (GMT-4)
System Uptime: 0 days 0:53:54.672
BugCheck 1A, {41284, 42e8001, 40a, fffff70001080000}
Probably caused by : win32k.sys ( win32k!EngUnmapFontFileFD+8a )
BUGCHECK_STR:  0x1a_41284
PROCESS_NAME:  csrss.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue May 11 20:57:10.989 2010 (GMT-4)
System Uptime: 0 days 0:05:39.583
BugCheck 3B, {c000001d, fffff96000297678, fffff88008d6ba60, 0}
Probably caused by : win32k.sys ( win32k!bPEBCacheHandle+3c )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  vlc.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue May 11 19:23:33.329 2010 (GMT-4)
System Uptime: 0 days 1:15:03.922
BugCheck 3B, {c0000005, fffff96000174384, fffff88006d12c20, 0}
Probably caused by : hardware ( win32k!RGNOBJ::vSet+58 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
 
 
 
 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
by jcgriff2     
 
       J. C. Griffith, Microsoft MVP   
 
         https://mvp.support.microsoft.com/profile/Griffith   
 
         www.jcgriff2.com 
 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
My System SpecsSystem Spec
16 May 2010   #8
fallenpuff

Windows 7 Professional
 
 

Hi! I finished running the prime95 for 24 hours and not a single BSOD. Maybe the gigabit driver solved the problem. But I will try running Driver Verifer to figure out if everything is ok anyway.

Thanks again for all the help! I really appreciate it.
My System SpecsSystem Spec
17 May 2010   #9
fallenpuff

Windows 7 Professional
 
 

Hello again! Driver Verifier has been running for over 24 hours now and now BSOD. So no BSOD in 48 hours.

Hopefully everything is cured and maybe it was just the gigabit driver that messed things up. Thanks again and just wanted to tell everyone the good news.
My System SpecsSystem Spec
17 May 2010   #10
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by fallenpuff View Post
Hello again! Driver Verifier has been running for over 24 hours now and now BSOD. So no BSOD in 48 hours.

Hopefully everything is cured and maybe it was just the gigabit driver that messed things up. Thanks again and just wanted to tell everyone the good news.

If you haven't crashed driver verifier by now you wont. Turn it off and reboot.


Ken
My System SpecsSystem Spec
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 Can someone please help me understand the crash dump?!




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