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Windows 7: BSOD on Win XP Pro BCCode : 1000000a

17 May 2010   #1
donvijo

Windows XP Pro SP3
 
 
BSOD on Win XP Pro BCCode : 1000000a

Hi there guys,

I have started experiencing the BSOD since last night. Here is the latest Error Signature:

BCCode : 1000000a
BCP1 : 02060021
BCP2 : 00000002
BCP3 : 00000000
BCP4 : 805184EC

OSVer : 5_1_2600
SP : 3_0
Product : 256_1

Files included in the error report:
C:\DOCUME~1\C000107\LOCALS~1\Temp\WER803d.dir00\Mini051710-02.dmp
C:\DOCUME~1\C000107\LOCALS~1\Temp\WER803d.dir00\sysdata.xml


The recent changes that I made are related to the internet connection. I recently installed the blackberry desktop manager to use my blackberry as a modem. I was without my Cable modem for a week till 2 days ago. Then yesterday I was notified of an update so I went ahead and updated the desktop software. This was the last change that happened before I started seeing the BSOD.

I was able to recreate this situation if I attempted starting the AT&T Global Client. I would get the BSOD as soon as I tried to start the program. This is the laptop provided by my employer so The Global client is what I use to connect to the office network through VPN.

I decided to uninstall the AT&T Client hoping that it would help. But it happened again.

I have attached the mini dump folder.

Any help would be appreciated. Thanks!


My System SpecsSystem Spec
.
17 May 2010   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello !! Welcome to SF !!

I guess the issue is with O2Micro USB CCID SmartCard Reader I would uninstall the drivers completely.

Then go to C:\Windows\System32\Drivers and rename oz776.sys to oz776.old

Also i have posted the list of Drivers look for the old drivers and updated them if possible.

Code:
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 02060021, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, bitfield :
 bit 0 : value 0 = read operation, 1 = write operation
 bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 805184ec, address which referenced memory
 
start    end        module name
804d7000 806ff000   nt       ntkrnlmp.exe Tue Feb 16 19:38:38 2010 (4B7AA6E6)
806ff000 8071fd00   hal      halmacpi.dll Mon Apr 14 00:01:27 2008 (4802517F)
9ca25000 9ca4f180   kmixer   kmixer.sys   Mon Apr 14 00:15:07 2008 (480254B3)
9cecc000 9cecf800   prepdrv  prepdrv.sys  Wed May 21 08:38:16 2008 (48339220)
9da5b000 9da6c000   pdlndldl pdlndldl.sys Thu Feb 21 20:44:39 2002 (3C750EDF)
9dbb0000 9dbc4480   wdmaud   wdmaud.sys   Mon Apr 14 00:47:18 2008 (48025C3E)
9dd0d000 9dd1bd80   sysaudio sysaudio.sys Mon Apr 14 00:45:55 2008 (48025BEB)
9df35000 9df8b600   srv      srv.sys      Thu Dec 31 22:20:02 2009 (4B3CD63A)
9dfcc000 9dfd8000   pdlndoem pdlndoem.sys Thu Feb 21 20:44:34 2002 (3C750EDA)
9e054000 9e0709e0   appnapi  appnapi.sys  Thu Feb 21 19:22:04 2002 (3C74FB84)
9e071000 9e081150   pdlnemap pdlnemap.sys Thu Feb 21 20:44:56 2002 (3C750EF0)
9e082000 9e095000   pdlndsdl pdlndsdl.sys Thu Feb 21 20:44:29 2002 (3C750ED5)
9e095000 9e0a6000   pdlndqll pdlndqll.sys Thu Feb 21 20:44:26 2002 (3C750ED2)
9e0a6000 9e0ba000   pdlndlpb pdlndlpb.sys Thu Feb 21 20:44:22 2002 (3C750ECE)
9e0ba000 9e0e0d20   pdlncfwk pdlncfwk.sys Thu Feb 21 20:43:47 2002 (3C750EAB)
9e0e1000 9e0f3020   pdlnacom pdlnacom.sys Thu Feb 21 20:45:33 2002 (3C750F15)
9e0f4000 9e228a60   appn     appn.sys     Thu Feb 21 19:21:37 2002 (3C74FB69)
9e251000 9e269600   llc2     llc2.sys     Thu Feb 21 19:19:26 2002 (3C74FAE6)
9e26a000 9e296820   AppnBase AppnBase.sys Thu Feb 21 19:19:15 2002 (3C74FADB)
9e2c7000 9e2c9cf0   pdlnemsg pdlnemsg.sys Thu Feb 21 20:43:24 2002 (3C750E94)
9e2df000 9e2e1420   klognt   klognt.sys   Thu Feb 21 19:03:24 2002 (3C74F724)
9e2ef000 9e2f2180   mdmxsdk  mdmxsdk.sys  Tue Jun 20 02:56:59 2006 (449716A3)
9e337000 9e363180   mrxdav   mrxdav.sys   Mon Apr 14 00:02:42 2008 (480251CA)
9e404000 9e44c000   TmXPFlt  TmXPFlt.sys  Thu May 21 22:29:20 2009 (4A158868)
9e44c000 9e5743c0   VSApiNt  VSApiNt.sys  Thu May 21 22:10:25 2009 (4A1583F9)
9e575000 9e58c900   dump_atapi dump_atapi.sys Mon Apr 14 00:10:29 2008 (4802539D)
9f54a000 9f54d900   ndisuio  ndisuio.sys  Mon Apr 14 00:25:57 2008 (4802573D)
9fa99000 9faa8900   Cdfs     Cdfs.SYS     Mon Apr 14 00:44:21 2008 (48025B8D)
9fc33000 9fc37500   watchdog watchdog.sys Mon Apr 14 00:14:59 2008 (480254AB)
9fddd000 9fddf900   Dxapi    Dxapi.sys    Sat Aug 18 02:23:19 2001 (3B7D843F)
9fde9000 9fdec080   s24trans s24trans.sys Thu Feb 22 00:46:11 2007 (45DC9A7B)
a0cec000 a0ced100   dump_WMILIB dump_WMILIB.SYS Sat Aug 18 02:37:23 2001 (3B7D878B)
a0cee000 a0cef400   pmemnt   pmemnt.sys   Wed Sep 23 17:39:52 1998 (3608E510)
a0f68000 a0f68d00   dxgthk   dxgthk.sys   Sat Aug 18 02:23:12 2001 (3B7D8438)
a161a000 a1621000   pdlnctdl pdlnctdl.sys Thu Feb 21 20:44:04 2002 (3C750EBC)
a1683000 a16845b0   pdlncbas pdlncbas.sys Thu Feb 21 20:43:33 2002 (3C750E9D)
a168b000 a168ccb0   pdlnebas pdlnebas.sys Thu Feb 21 20:43:23 2002 (3C750E93)
a1c87000 a1c88960   nstrcnt  nstrcnt.sys  Thu Feb 21 18:59:04 2002 (3C74F620)
a5b5d000 a5bcc400   mrxsmb   mrxsmb.sys   Wed Feb 24 18:41:05 2010 (4B852569)
a5bcd000 a5bf7e80   rdbss    rdbss.sys    Mon Apr 14 00:58:38 2008 (48025EE6)
a5bf8000 a5c33000   vmm      vmm.sys      Fri May 15 17:57:51 2009 (4A0D5FC7)
a5c63000 a5c71390   pdlnshay pdlnshay.sys Thu Feb 21 20:45:14 2002 (3C750F02)
a5ca3000 a5cac000   HIDCLASS HIDCLASS.SYS Mon Apr 14 00:15:25 2008 (480254C5)
a5cd3000 a5cf4d00   afd      afd.sys      Thu Aug 14 15:34:35 2008 (48A40333)
a5e56000 a5e7dc00   netbt    netbt.sys    Mon Apr 14 00:50:59 2008 (48025D1B)
a5e7e000 a5ed6480   tcpip    tcpip.sys    Fri Jun 20 17:21:09 2008 (485B99AD)
a5ed7000 a5ee9600   ipsec    ipsec.sys    Mon Apr 14 00:49:42 2008 (48025CCE)
a5ef2000 a5ef5900   kbdhid   kbdhid.sys   Mon Apr 14 00:09:47 2008 (48025373)
a5f02000 a5f04f80   mouhid   mouhid.sys   Sat Aug 18 02:17:57 2001 (3B7D82FD)
a5f06000 a5f08880   hidusb   hidusb.sys   Mon Apr 14 00:15:27 2008 (480254C7)
a5f1a000 a5f1f440   anydlc   anydlc.sys   Thu Feb 21 20:04:16 2002 (3C750568)
a5f52000 a5f56ba0   AegisP   AegisP.sys   Thu Sep 28 21:14:52 2006 (451BEDF4)
a5f5a000 a5f5f290   pdlnslea pdlnslea.sys Thu Feb 21 20:45:01 2002 (3C750EF5)
a690c000 a6915000   pdlnatdl pdlnatdl.sys Thu Feb 21 20:44:03 2002 (3C750EBB)
a692c000 a6935000   pdlnatcm pdlnatcm.sys Thu Feb 21 20:44:00 2002 (3C750EB8)
a6b9b000 a6bab000   pdlndtdl pdlndtdl.sys Thu Feb 21 20:44:33 2002 (3C750ED9)
a6bcb000 a6bd8f60   pdlnsx25 pdlnsx25.sys Thu Feb 21 20:45:26 2002 (3C750F0E)
a6bdb000 a6be7fb0   pdlnsv25 pdlnsv25.sys Thu Feb 21 20:45:18 2002 (3C750F06)
a6beb000 a6bf9d80   arp1394  arp1394.sys  Mon Apr 14 00:21:22 2008 (4802562A)
a6bfb000 a6c05e00   Fips     Fips.SYS     Mon Apr 14 00:03:27 2008 (480251F7)
a6c0b000 a6c13780   netbios  netbios.sys  Mon Apr 14 00:26:01 2008 (48025741)
a6c1b000 a6c23080   ipfltdrv ipfltdrv.sys Sat Aug 18 02:25:07 2001 (3B7D84AB)
a6f11000 a6fc3400   HSF_CNXT HSF_CNXT.sys Fri Nov 03 08:16:55 2006 (454AAD9F)
a6ffc000 a70eda00   HSF_DPV  HSF_DPV.sys  Fri Nov 03 08:17:32 2006 (454AADC4)
a70ee000 a7121100   HSFHWAZL HSFHWAZL.sys Fri Nov 03 08:16:59 2006 (454AADA3)
a7122000 a7145a80   portcls  portcls.sys  Mon Apr 14 00:49:40 2008 (48025CCC)
a7146000 a7264740   sthda    sthda.sys    Mon Feb 19 22:13:15 2007 (45D9D3A3)
a7e7f000 a7e7fb80   Null     Null.SYS     Sat Aug 18 02:17:39 2001 (3B7D82EB)
a7ec6000 a7ece700   wanarp   wanarp.sys   Mon Apr 14 00:27:20 2008 (48025790)
a7ed6000 a7ee3000   TmPreFlt TmPreFlt.sys Thu May 21 22:29:20 2009 (4A158868)
a863e000 a8642920   pdlnepkt pdlnepkt.sys Thu Feb 21 20:43:28 2002 (3C750E98)
a865e000 a8665000   pdlndint pdlndint.sys Thu Feb 21 20:44:12 2002 (3C750EC4)
b8b72000 b8bcff00   update   update.sys   Mon Apr 14 00:09:46 2008 (48025372)
b8bd0000 b8bffe80   rdpdr    rdpdr.sys    Mon Apr 14 00:02:50 2008 (480251D2)
b8c00000 b8c10e00   psched   psched.sys   Mon Apr 14 00:26:36 2008 (48025764)
b8c11000 b8c27580   ndiswan  ndiswan.sys  Mon Apr 14 00:50:41 2008 (48025D09)
b8c28000 b8c4a700   ks       ks.sys       Mon Apr 14 00:46:34 2008 (48025C12)
b8c4b000 b8c5e900   parport  parport.sys  Mon Apr 14 00:10:09 2008 (48025389)
b8c5f000 b8c8a000   b57xp32  b57xp32.sys  Sat Feb 17 05:16:40 2007 (45D64260)
b8c8a000 b8ea3f80   NETw4x32 NETw4x32.sys Sun Feb 25 19:35:22 2007 (45E197A2)
b8ea4000 b8ecc000   HDAudBus HDAudBus.sys Thu May 26 21:16:29 2005 (4295EF55)
b8ecc000 b8eef200   USBPORT  USBPORT.SYS  Mon Apr 14 00:15:34 2008 (480254CE)
b8ef0000 b94617e0   igxpmp32 igxpmp32.sys Wed May 16 23:44:56 2007 (464B4A20)
b9462000 b9475f00   VIDEOPRT VIDEOPRT.SYS Mon Apr 14 00:14:39 2008 (48025497)
b94b6000 b94bfe80   NDProxy  NDProxy.SYS  Mon Apr 14 00:27:28 2008 (48025798)
b94e6000 b94f1fc0   pdlnecfg pdlnecfg.sys Thu Feb 21 20:43:32 2002 (3C750E9C)
b9ade000 b9ae67f0   pdlnafac pdlnafac.sys Thu Feb 21 20:45:59 2002 (3C750F2F)
b9aee000 b9af9000   rcSmCard rcSmCard.sys Sat Mar 03 15:16:21 2007 (45E943ED)
b9afe000 b9b07f00   termdd   termdd.sys   Mon Apr 14 00:08:36 2008 (4802532C)
b9b0e000 b9b16900   msgpc    msgpc.sys    Mon Apr 14 00:26:32 2008 (48025760)
b9b1e000 b9b29d00   raspptp  raspptp.sys  Mon Apr 14 00:49:47 2008 (48025CD3)
b9b2e000 b9b38200   raspppoe raspppoe.sys Mon Apr 14 00:27:31 2008 (4802579B)
b9b3e000 b9b4a880   rasl2tp  rasl2tp.sys  Mon Apr 14 00:49:43 2008 (48025CCF)
b9b4e000 b9b58000   dwvkbd   dwvkbd.sys   Thu Apr 12 02:53:28 2007 (461D51D0)
b9b5e000 b9b6d000   VMNetSrv VMNetSrv.sys Wed Jan 24 17:35:29 2007 (45B74B89)
ba1bb000 ba1bd780   ndistapi ndistapi.sys Mon Apr 14 00:27:27 2008 (48025797)
ba1c3000 ba1c5280   wmiacpi  wmiacpi.sys  Mon Apr 14 00:06:37 2008 (480252B5)
ba1c7000 ba1ca680   CmBatt   CmBatt.sys   Mon Apr 14 00:06:36 2008 (480252B4)
ba5cf000 ba5dbd00   i8042prt i8042prt.sys Mon Apr 14 00:47:59 2008 (48025C67)
ba5df000 ba5ee180   nic1394  nic1394.sys  Mon Apr 14 00:21:22 2008 (4802562A)
ba5ef000 ba5f7e00   intelppm intelppm.sys Mon Apr 14 00:01:31 2008 (48025183)
ba673000 ba676d80   serenum  serenum.sys  Mon Apr 14 00:10:12 2008 (4802538C)
ba69b000 ba69d280   rasacd   rasacd.sys   Sat Aug 18 02:25:39 2001 (3B7D84CB)
ba6df000 ba7167a0   BlackDrv BlackDrv.sys Fri Sep 10 00:00:32 2004 (4140A148)
ba717000 ba72b380   EPHDXLAT EPHDXLAT.sys Mon Mar 03 22:58:12 2008 (47CC352C)
ba72c000 ba745b80   Mup      Mup.sys      Mon Apr 14 00:47:05 2008 (48025C31)
ba746000 ba772980   NDIS     NDIS.sys     Mon Apr 14 00:50:35 2008 (48025D03)
ba773000 ba7ff600   Ntfs     Ntfs.sys     Mon Apr 14 00:45:49 2008 (48025BE5)
bf000000 bf011600   dxg      dxg.sys      Mon Apr 14 00:08:27 2008 (48025323)
bf012000 bf024000   igxprd32 igxprd32.dll Wed May 16 23:44:38 2007 (464B4A0E)
bf024000 bf04e000   igxpgd32 igxpgd32.dll Wed May 16 23:44:32 2007 (464B4A08)
bf04e000 bf1d7ac0   igxpdv32 igxpdv32.DLL Wed May 16 23:44:17 2007 (464B49F9)
bf1d8000 bf454000   igxpdx32 igxpdx32.DLL Wed May 16 23:45:23 2007 (464B4A3B)
bf800000 bf9c2e00   win32k   win32k.sys   Mon Feb 09 16:43:13 2009 (49900FC9)
f746b000 f7481880   KSecDD   KSecDD.sys   Mon Apr 14 00:01:40 2008 (4802518C)
f7482000 f74a1b00   fltmgr   fltmgr.sys   Mon Apr 14 00:02:58 2008 (480251DA)
f74a2000 f74b9900   atapi    atapi.sys    Mon Apr 14 00:10:29 2008 (4802539D)
f74ba000 f74d8880   ftdisk   ftdisk.sys   Sat Aug 18 02:22:41 2001 (3B7D8419)
f74d9000 f74f6580   pcmcia   pcmcia.sys   Mon Apr 14 00:06:41 2008 (480252B9)
f7507000 f7515b00   drmk     drmk.sys     Mon Apr 14 00:15:12 2008 (480254B8)
f7517000 f7525880   usbhub   usbhub.sys   Mon Apr 14 00:15:36 2008 (480254D0)
f7557000 f7564d00   oz776    oz776.sys    Sat Feb 24 05:17:32 2007 (45DF7D14)
f7597000 f75a7a80   pci      pci.sys      Mon Apr 14 00:06:43 2008 (480252BB)
f75a8000 f75d5d80   ACPI     ACPI.sys     Mon Apr 14 00:06:33 2008 (480252B1)
f75f7000 f7600180   isapnp   isapnp.sys   Mon Apr 14 00:06:40 2008 (480252B8)
f7607000 f7616100   ohci1394 ohci1394.sys Mon Apr 14 00:16:18 2008 (480254FA)
f7617000 f7624080   1394BUS  1394BUS.SYS  Mon Apr 14 00:16:18 2008 (480254FA)
f7627000 f7631580   MountMgr MountMgr.sys Mon Apr 14 00:09:45 2008 (48025371)
f7637000 f7643c80   VolSnap  VolSnap.sys  Mon Apr 14 00:11:00 2008 (480253BC)
f7647000 f764fe00   disk     disk.sys     Mon Apr 14 00:10:46 2008 (480253AE)
f7657000 f7663180   CLASSPNP CLASSPNP.SYS Mon Apr 14 00:46:21 2008 (48025C05)
f7677000 f7686c00   serial   serial.sys   Mon Apr 14 00:45:44 2008 (48025BE0)
f7687000 f7691480   imapi    imapi.sys    Mon Apr 14 00:10:57 2008 (480253B9)
f7697000 f76a6600   cdrom    cdrom.sys    Mon Apr 14 00:10:45 2008 (480253AD)
f76a7000 f76b5100   redbook  redbook.sys  Mon Apr 14 00:10:27 2008 (4802539B)
f7707000 f770d180   PCIIDEX  PCIIDEX.SYS  Mon Apr 14 00:10:29 2008 (4802539D)
f770f000 f7713d00   PartMgr  PartMgr.sys  Mon Apr 14 00:10:48 2008 (480253B0)
f7767000 f776e580   Modem    Modem.SYS    Mon Apr 14 00:30:18 2008 (48025842)
f7787000 f778d180   HIDPARSE HIDPARSE.SYS Mon Apr 14 00:15:22 2008 (480254C2)
f778f000 f7794200   vga      vga.sys      Mon Apr 14 00:14:40 2008 (48025498)
f7797000 f779ba80   Msfs     Msfs.SYS     Mon Apr 14 00:02:38 2008 (480251C6)
f779f000 f77a6880   Npfs     Npfs.SYS     Mon Apr 14 00:02:38 2008 (480251C6)
f77d7000 f77dc080   usbuhci  usbuhci.sys  Mon Apr 14 00:15:34 2008 (480254CE)
f77df000 f77e6600   usbehci  usbehci.sys  Mon Apr 14 00:15:34 2008 (480254CE)
f77e7000 f77eca00   mouclass mouclass.sys Mon Apr 14 00:09:47 2008 (48025373)
f77ef000 f77f5000   kbdclass kbdclass.sys Mon Apr 14 00:09:46 2008 (48025372)
f7807000 f780ba80   TDI      TDI.SYS      Mon Apr 14 00:30:04 2008 (48025834)
f780f000 f7813580   ptilink  ptilink.sys  Sat Aug 18 02:19:53 2001 (3B7D8371)
f7817000 f781b080   raspti   raspti.sys   Sat Aug 18 02:25:32 2001 (3B7D84C4)
f7897000 f789a000   BOOTVID  BOOTVID.dll  Sat Aug 18 02:19:09 2001 (3B7D8345)
f789b000 f789d800   compbatt compbatt.sys Mon Apr 14 00:06:36 2008 (480252B4)
f789f000 f78a2780   BATTC    BATTC.SYS    Mon Apr 14 00:06:32 2008 (480252B0)
f78a3000 f78a6480   eafsprot eafsprot.sys Thu Nov 22 01:21:35 2007 (47448C47)
f7927000 f792a900   SMCLIB   SMCLIB.SYS   Sat Aug 18 02:20:56 2001 (3B7D83B0)
f792b000 f792ec80   mssmbios mssmbios.sys Mon Apr 14 00:06:45 2008 (480252BD)
f7987000 f7988b80   kdcom    kdcom.dll    Sat Aug 18 02:19:10 2001 (3B7D8346)
f7989000 f798a580   ephdlink ephdlink.sys Mon Mar 03 22:58:02 2008 (47CC3522)
f798b000 f798c100   WMILIB   WMILIB.SYS   Sat Aug 18 02:37:23 2001 (3B7D878B)
f79bf000 f79c0100   swenum   swenum.sys   Mon Apr 14 00:09:52 2008 (48025378)
f79cf000 f79d0280   USBD     USBD.SYS     Sat Aug 18 02:32:58 2001 (3B7D8682)
f79d9000 f79daf00   Fs_Rec   Fs_Rec.SYS   Sat Aug 18 02:19:37 2001 (3B7D8361)
f79db000 f79dc080   Beep     Beep.SYS     Sat Aug 18 02:17:33 2001 (3B7D82E5)
f79dd000 f79de080   mnmdd    mnmdd.SYS    Sat Aug 18 02:27:28 2001 (3B7D8538)
f79df000 f79e0080   RDPCDD   RDPCDD.sys   Sat Aug 18 02:16:56 2001 (3B7D82C0)
f7a4f000 f7a4fd00   pciide   pciide.sys   Sat Aug 18 02:21:49 2001 (3B7D83E5)
f7a6d000 f7a6dc80   smsmdm   smsmdm.sys   Tue Mar 18 10:17:11 2008 (47DF494F)
f7a87000 f7a87c80   rcVidMpt rcVidMpt.sys Sat Mar 03 15:17:03 2007 (45E94417)
f7a88000 f7a88e80   DamewareMini DamewareMini.sys Mon Mar 17 00:11:51 2008 (47DD69EF)
f7a89000 f7a89c00   audstub  audstub.sys  Sat Aug 18 02:29:40 2001 (3B7D85BC)
f7b21000 f7bdf000   iaStor   iaStor.sys   Tue Feb 13 02:16:47 2007 (45D0D237)
Hope this helps,
Captain
My System SpecsSystem Spec
17 May 2010   #3
donvijo

Windows XP Pro SP3
 
 

Thank you so much for the quick response.

I tried to uninstall the O2Micro USB CCID SmartCard Reader and I got the blue screen. So I went into safe mode and uninstalled it. I have also renamed the oz776.sys to oz776.old I need some help with the next step you mentioned below.
I guess I did not quite understand what it means...
Are all the files listed drivers? Where can I find them and how do I go to an older driver? or do you mean I have to rename them to .old?

Sorry fairly new to this...

Thanks again.
My System SpecsSystem Spec
.

Reply

 BSOD on Win XP Pro BCCode : 1000000a




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