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Windows 7: BSOD when exiting game

18 May 2010   #1

Windows 7 64-bit
BSOD when exiting game

Hello all,

I quite frequently get the dreaded BSOD when exiting Battlefield 2, or just when exiting a game to go back to the menu. I've had two different STOP messages detailing the following two files:


I would be hugely grateful if someone could help me with debugging the attached .dmp file as a text file. I've also including a dxdiag file. If anything else is going to be helpful please let me know.

I've got an i5 processor, running Windows 7, 64-bit, a Radeon 5870, 4GB Black Dragon gaming ram (Windows memtest didn't find any problems).

Thanks in advance.


My System SpecsSystem Spec
18 May 2010   #2

Windows 7 Professional x64


We need the actual dmp files. Please read this tutorial:
My System SpecsSystem Spec
18 May 2010   #3

Windows 7 64-bit
Much appreciated

Sorry about that, the files are attached as per the tutorial.


My System SpecsSystem Spec

18 May 2010   #4

Windows 7 Professional x64

Looks like your graphics card drivers are causing the issue. I recommend uninstalling the drivers completely and installing a fresh, updated version.


BugCheck 1000007E, {ffffffffc0000005, fffff88004f9447f, fffff880065f08b8, fffff880065f0120}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_DEVICE::RemoveCommitment+8f )
BugCheck 50, {fffff8a00413ec78, 1, fffff8800412aef0, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl+36ef0 )
BugCheck 1000007E, {ffffffffc0000005, fffff88004f4bffb, fffff880065db698, fffff880065daf00}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+ab )
BugCheck 3B, {c0000005, fffff88004f8847f, fffff8800a60ced0, 0}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_DEVICE::RemoveCommitment+8f )
BugCheck 50, {fffffa98035c7b8b, 0, fffff80002ed74ff, 5}
Probably caused by : memory_corruption ( nt!MiAgeWorkingSet+4df )
BugCheck 1000007E, {ffffffffc0000005, fffff88004f4c70f, fffff880059ff788, fffff880059feff0}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+f4f )
BugCheck 3B, {c0000005, fffff880041d747f, fffff880087136e0, 0}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_DEVICE::RemoveCommitment+8f )
BugCheck 50, {fffffa9800d7893b, 0, fffff80002c9943b, 5}
Probably caused by : memory_corruption ( nt!MiAgeWorkingSet+41b )
BugCheck 19, {20, fffff8a00c02ee10, fffff8a00c02efd0, 51c0329}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::DestroyOneAllocation+2d8 )
BugCheck 1000007E, {ffffffffc0000005, fffff8800418d8c5, fffff880065b86a8, fffff880065b7f10}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_PROCESS_HEAP::Rotate+c1 )
BugCheck D1, {80000000000, 2, 0, fffff88003eeb9d2}
Probably caused by : afd.sys ( afd!AfdPoll32+412 )
My System SpecsSystem Spec
18 May 2010   #5

Windows 7 64-bit

Hmmm, I've already done that and I'm still getting the crashes. I've also updated my BIOS. I'll try the graphics drivers again and let you know.

Thanks for your time.
My System SpecsSystem Spec
18 May 2010   #6

Windows 7 Professional x64

If you've played around with the drivers, and completely uninstalled and installed a fresh copy, remove any CD virtualization programs or ISO Mounters such as Daemon Tools or Alcohol 120%. They use a driver sptd.sys, which is found in your dmps, that is notorious for causing BSODs.
My System SpecsSystem Spec
18 May 2010   #7

Windows 7 64-bit

haha, Daemon Tools. Quite an apt name!

Thanks again!
My System SpecsSystem Spec
18 May 2010   #8

Windows 7 Professional x64

No problem, that's why we're here. :)

Keep us posted.
My System SpecsSystem Spec
23 May 2010   #9

Windows 7 64-bit

Mr King,

It was all going so well. I'd disabled Daemon tools via msconfig and hadn't experienced a BSOD since the last post. I have experienced a fair few crashes to desktop, but I can cope with that. But sadly today I got a new BSOD attached.

Would be great if you could advise.
My System SpecsSystem Spec
23 May 2010   #10

Windows 7 Professional x64

I still see Daemon Tools installed. I suggest removing it completely. The dmp blames your graphics drivers though, so I would update them or install a fresh copy.

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\\052310-29780-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02e06000 PsLoadedModuleList = 0xfffff800`03043e50
Debug session time: Sun May 23 15:53:02.222 2010 (GMT-4)
System Uptime: 0 days 5:52:04.612
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck FC, {fffff88002f6dfc0, 80000001386d6963, fffff88002f8b880, 0}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+1bf76d )

Followup: MachineOwner

2: kd> lmsmn
start             end                 module name
fffff880`04800000 fffff880`0483e000   1394ohci 1394ohci.sys
fffff880`01175000 fffff880`011cc000   ACPI     ACPI.sys    
fffff880`0757e000 fffff880`07596000   adfs     adfs.SYS    
fffff880`03ad4000 fffff880`03b5e000   afd      afd.sys     
fffff880`048c1000 fffff880`048d7000   AgileVpn AgileVpn.sys
fffff880`04863000 fffff880`048a8000   ajzo6g7g ajzo6g7g.SYS
fffff880`00fca000 fffff880`00fd5000   amdxata  amdxata.sys 
fffff880`04056000 fffff880`0405e000   ASACPI   ASACPI.sys  
fffff880`03aae000 fffff880`03ab4000   AsIO     AsIO.sys    
fffff880`07c00000 fffff880`07c0b000   asyncmac asyncmac.sys
fffff880`00e86000 fffff880`00e8f000   atapi    atapi.sys   
fffff880`00e8f000 fffff880`00eb9000   ataport  ataport.SYS 
fffff880`045bd000 fffff880`045df000   AtiHdmi  AtiHdmi.sys 
fffff880`048f0000 fffff880`04f9a000   atikmdag atikmdag.sys
fffff880`02c26000 fffff880`02c5c000   atikmpag atikmpag.sys
fffff960`00960000 fffff960`009c1000   ATMFD    ATMFD.DLL   
fffff880`02da2000 fffff880`02de9000   avgldx64 avgldx64.sys
fffff880`03aa6000 fffff880`03aad080   avgmfx64 avgmfx64.sys
fffff880`02d0c000 fffff880`02d5d000   avgtdia  avgtdia.sys 
fffff880`015f7000 fffff880`015fe000   Beep     Beep.SYS    
fffff880`03a95000 fffff880`03aa6000   blbdrive blbdrive.sys
fffff880`06f6a000 fffff880`06f88000   bowser   bowser.sys  
fffff960`00670000 fffff960`00697000   cdd      cdd.dll     
fffff880`00c13000 fffff880`00c3d000   cdrom    cdrom.sys   
fffff880`00d00000 fffff880`00dc0000   CI       CI.dll      
fffff880`00dc0000 fffff880`00df0000   CLASSPNP CLASSPNP.SYS
fffff880`00ca2000 fffff880`00d00000   CLFS     CLFS.SYS    
fffff880`0133e000 fffff880`013b1000   cng      cng.sys     
fffff880`048b1000 fffff880`048c1000   CompositeBus CompositeBus.sys
fffff880`06400000 fffff880`0640e000   crashdmp crashdmp.sys
fffff880`03a77000 fffff880`03a95000   dfsc     dfsc.sys    
fffff880`03a68000 fffff880`03a77000   discache discache.sys
fffff880`0141b000 fffff880`01431000   disk     disk.sys    
fffff880`060e2000 fffff880`06104000   drmk     drmk.sys    
fffff880`0640e000 fffff880`06418000   dump_diskdump dump_diskdump.sys
fffff880`06436000 fffff880`06449000   dump_dumpfve dump_dumpfve.sys
fffff880`06418000 fffff880`06436000   dump_JRAID dump_JRAID.sys
fffff880`065ee000 fffff880`065fa000   Dxapi    Dxapi.sys   
fffff880`04066000 fffff880`0415a000   dxgkrnl  dxgkrnl.sys 
fffff880`0415a000 fffff880`041a0000   dxgmms1  dxgmms1.sys 
fffff880`012cc000 fffff880`012e0000   fileinfo fileinfo.sys
fffff880`01280000 fffff880`012cc000   fltmgr   fltmgr.sys  
fffff880`01411000 fffff880`0141b000   Fs_Rec   Fs_Rec.sys  
fffff880`0123a000 fffff880`01274000   fvevol   fvevol.sys  
fffff880`01780000 fffff880`017ca000   fwpkclnt fwpkclnt.sys
fffff800`033e2000 fffff800`0342b000   hal      hal.dll     
fffff880`06e71000 fffff880`06e7d000   hcmon    hcmon.sys   
fffff880`041a0000 fffff880`041c4000   HDAudBus HDAudBus.sys
fffff880`06128000 fffff880`06141000   HIDCLASS HIDCLASS.SYS
fffff880`06141000 fffff880`06149080   HIDPARSE HIDPARSE.SYS
fffff880`0611a000 fffff880`06128000   hidusb   hidusb.sys  
fffff880`06ea2000 fffff880`06f6a000   HTTP     HTTP.sys    
fffff880`017e4000 fffff880`017ed000   hwpolicy hwpolicy.sys
fffff880`041e1000 fffff880`041ff000   i8042prt i8042prt.sys
fffff880`03ab4000 fffff880`03aca000   intelppm intelppm.sys
fffff880`00fac000 fffff880`00fca000   jraid    jraid.sys   
fffff880`04849000 fffff880`04858000   kbdclass kbdclass.sys
fffff800`00bbe000 fffff800`00bc8000   kdcom    kdcom.dll   
fffff880`04541000 fffff880`04584000   ks       ks.sys      
fffff880`015dd000 fffff880`015f7000   ksecdd   ksecdd.sys  
fffff880`01755000 fffff880`01780000   ksecpkg  ksecpkg.sys 
fffff880`06104000 fffff880`06109200   ksthunk  ksthunk.sys 
fffff880`0483e000 fffff880`04849000   L8042Kbd L8042Kbd.sys
fffff880`0614a000 fffff880`0615d000   LHidFilt LHidFilt.Sys
fffff880`06010000 fffff880`06025000   lltdio   lltdio.sys  
fffff880`0616a000 fffff880`0617e000   LMouFilt LMouFilt.Sys
fffff880`061bb000 fffff880`061de000   luafv    luafv.sys   
fffff880`0610a000 fffff880`0611a000   LUsbFilt LUsbFilt.Sys
fffff880`00c4a000 fffff880`00c8e000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll
fffff880`061ad000 fffff880`061bb000   monitor  monitor.sys 
fffff880`04530000 fffff880`0453f000   mouclass mouclass.sys
fffff880`0615d000 fffff880`0616a000   mouhid   mouhid.sys  
fffff880`00e6c000 fffff880`00e86000   mountmgr mountmgr.sys
fffff880`06f88000 fffff880`06fa0000   mpsdrv   mpsdrv.sys  
fffff880`06fa0000 fffff880`06fcd000   mrxsmb   mrxsmb.sys  
fffff880`06e00000 fffff880`06e4e000   mrxsmb10 mrxsmb10.sys
fffff880`06e4e000 fffff880`06e71000   mrxsmb20 mrxsmb20.sys
fffff880`02cc5000 fffff880`02cd0000   Msfs     Msfs.SYS    
fffff880`011cc000 fffff880`011d6000   msisadrv msisadrv.sys
fffff880`012e0000 fffff880`0133e000   msrpc    msrpc.sys   
fffff880`03a5d000 fffff880`03a68000   mssmbios mssmbios.sys
fffff880`017d2000 fffff880`017e4000   mup      mup.sys     
fffff880`01603000 fffff880`016f5000   ndis     ndis.sys    
fffff880`0448a000 fffff880`04496000   ndistapi ndistapi.sys
fffff880`04496000 fffff880`044c5000   ndiswan  ndiswan.sys 
fffff880`045a8000 fffff880`045bd000   NDProxy  NDProxy.SYS 
fffff880`03b98000 fffff880`03ba7000   netbios  netbios.sys 
fffff880`02d5d000 fffff880`02da2000   netbt    netbt.sys   
fffff880`016f5000 fffff880`01755000   NETIO    NETIO.SYS   
fffff880`02cd0000 fffff880`02ce1000   Npfs     Npfs.SYS    
fffff880`03a51000 fffff880`03a5d000   nsiproxy nsiproxy.sys
fffff800`02e06000 fffff800`033e2000   nt       ntkrnlmp.exe
fffff880`0143a000 fffff880`015dd000   Ntfs     Ntfs.sys    
fffff880`01431000 fffff880`0143a000   Null     Null.SYS    
fffff880`03b72000 fffff880`03b98000   pacer    pacer.sys   
fffff880`011e3000 fffff880`011f8000   partmgr  partmgr.sys 
fffff880`00f79000 fffff880`00fac000   pci      pci.sys     
fffff880`011f8000 fffff880`011ff000   pciide   pciide.sys  
fffff880`00e5c000 fffff880`00e6c000   PCIIDEX  PCIIDEX.SYS 
fffff880`0451b000 fffff880`0452f380   pcouffin pcouffin.sys
fffff880`01400000 fffff880`01411000   pcw      pcw.sys     
fffff880`07400000 fffff880`074a6000   peauth   peauth.sys  
fffff880`060a5000 fffff880`060e2000   portcls  portcls.sys 
fffff880`00c8e000 fffff880`00ca2000   PSHED    PSHED.dll   
fffff880`04466000 fffff880`0448a000   rasl2tp  rasl2tp.sys 
fffff880`044c5000 fffff880`044e0000   raspppoe raspppoe.sys
fffff880`044e0000 fffff880`04501000   raspptp  raspptp.sys 
fffff880`04501000 fffff880`0451b000   rassstp  rassstp.sys 
fffff880`03a00000 fffff880`03a51000   rdbss    rdbss.sys   
fffff880`02caa000 fffff880`02cb3000   RDPCDD   RDPCDD.sys  
fffff880`02cb3000 fffff880`02cbc000   rdpencdd rdpencdd.sys
fffff880`02cbc000 fffff880`02cc5000   rdprefmp rdprefmp.sys
fffff880`01200000 fffff880`0123a000   rdyboost rdyboost.sys
fffff880`06025000 fffff880`0603d000   rspndr   rspndr.sys  
fffff880`04f9a000 fffff880`04ff1000   Rt64win7 Rt64win7.sys
fffff880`01146000 fffff880`01175000   SCSIPORT SCSIPORT.SYS
fffff880`07596000 fffff880`075a1000   secdrv   secdrv.SYS  
fffff880`041d5000 fffff880`041e1000   serenum  serenum.sys 
fffff880`03ba7000 fffff880`03bc4000   serial   serial.sys  
fffff880`017ca000 fffff880`017d2000   spldr    spldr.sys   
fffff880`01017000 fffff880`0113d000   sptd     sptd.sys    
fffff880`07cef000 fffff880`07d87000   srv      srv.sys     
fffff880`07c86000 fffff880`07cef000   srv2     srv2.sys    
fffff880`075a1000 fffff880`075ce000   srvnet   srvnet.sys  
fffff880`0453f000 fffff880`04540480   swenum   swenum.sys  
fffff880`01802000 fffff880`019ff000   tcpip    tcpip.sys   
fffff880`075ce000 fffff880`075e0000   tcpipreg tcpipreg.sys
fffff880`02cff000 fffff880`02d0c000   TDI      TDI.SYS     
fffff880`02ce1000 fffff880`02cff000   tdx      tdx.sys     
fffff880`03bdf000 fffff880`03bf3000   termdd   termdd.sys  
fffff960`00590000 fffff960`0059a000   TSDDD    TSDDD.dll   
fffff880`02c00000 fffff880`02c26000   tunnel   tunnel.sys  
fffff880`04584000 fffff880`04596000   umbus    umbus.sys   
fffff880`06449000 fffff880`0644af00   USBD     USBD.SYS    
fffff880`041c4000 fffff880`041d5000   usbehci  usbehci.sys 
fffff880`04400000 fffff880`0445a000   usbhub   usbhub.sys  
fffff880`04000000 fffff880`04056000   USBPORT  USBPORT.SYS 
fffff880`0617e000 fffff880`061ac4e0   V0260Vid V0260Vid.sys
fffff880`011d6000 fffff880`011e3000   vdrvroot vdrvroot.sys
fffff880`00df0000 fffff880`00dfe000   vga      vga.sys     
fffff880`0644f000 fffff880`065ee000   viahduaa viahduaa.sys
fffff880`02c75000 fffff880`02c9a000   VIDEOPRT VIDEOPRT.SYS
fffff880`06e7d000 fffff880`06e95000   vmci     vmci.sys    
fffff880`04858000 fffff880`04863000   VMkbd    VMkbd.sys   
fffff880`0459e000 fffff880`045a8000   VMNET    VMNET.SYS   
fffff880`04596000 fffff880`0459e000   vmnetadapter vmnetadapter.sys
fffff880`06000000 fffff880`06010000   vmnetbridge vmnetbridge.sys
fffff880`075e0000 fffff880`075ea000   vmnetuserif vmnetuserif.sys
fffff880`074a8000 fffff880`0757e000   vmx86    vmx86.sys   
fffff880`01000000 fffff880`01015000   volmgr   volmgr.sys  
fffff880`00e00000 fffff880`00e5c000   volmgrx  volmgrx.sys 
fffff880`013b1000 fffff880`013fd000   volsnap  volsnap.sys 
fffff880`075ea000 fffff880`075f6000   vstor2_ws60 vstor2-ws60.sys
fffff880`03bc4000 fffff880`03bdf000   wanarp   wanarp.sys  
fffff880`02c9a000 fffff880`02caa000   watchdog watchdog.sys
fffff880`00ec6000 fffff880`00f6a000   Wdf01000 Wdf01000.sys
fffff880`00f6a000 fffff880`00f79000   WDFLDR   WDFLDR.SYS  
fffff880`03b69000 fffff880`03b72000   wfplwf   wfplwf.sys  
fffff960`00050000 fffff960`0035f000   win32k   win32k.sys  
fffff880`048a8000 fffff880`048b1000   wmiacpi  wmiacpi.sys 
fffff880`0113d000 fffff880`01146000   WMILIB   WMILIB.SYS  
fffff880`03b5e000 fffff880`03b69000   ws2ifsl  ws2ifsl.sys 
fffff880`061de000 fffff880`061ff000   WudfPf   WudfPf.sys  

Unloaded modules:
fffff880`07d87000 fffff880`07df8000   spsys.sys
fffff880`017ed000 fffff880`017fb000   crashdmp.sys
fffff880`01274000 fffff880`0127e000   dump_scsipor
fffff880`00fd5000 fffff880`00ff3000   dump_JRAID.s
fffff880`00c00000 fffff880`00c13000   dump_dumpfve
My System SpecsSystem Spec

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