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Windows 7: just got my laptop and getting unexpected shutdown...

20 May 2010   #1
gitoy

windows 7
 
 
just got my laptop and getting unexpected shutdown...

since i got my laptop i get this unexpected shutdown everytime it idles...hope some of you gurus can help out and give a solution...

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88004D2F89C
BCP3: FFFFF88001F24780
BCP4: 0000000000000000
OS Version: 6_1_7600

Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\052010-22900-01.dmp
C:\Users\gitoy\AppData\Local\Temp\WER-50856-0.sysdata.xml

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here is my system info...

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name GITOY-PC
System Manufacturer Acer
System Model Aspire 5740
System Type x64-based PC
Processor Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz, 2267 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Phoenix Technologies LTD V1.22, 3/18/2010
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name gitoy-PC\gitoy
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.86 GB
Available Physical Memory 2.70 GB
Total Virtual Memory 7.73 GB
Available Virtual Memory 6.39 GB
Page File Space 3.86 GB
Page File C:\pagefile.sys


thanks in advance...


My System SpecsSystem Spec
.
20 May 2010   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello !! Welcome to SF !!

We need to dump file in order for us to analysis Blue Screen https://www.sevenforums.com/crash-loc...d-problem.html

- Captain
My System SpecsSystem Spec
20 May 2010   #3
gitoy

windows 7
 
 

thanks...i can't open the dump file...access denied...how do i copy it?...

sorry i am a noob...
My System SpecsSystem Spec
.

20 May 2010   #4
gitoy

windows 7
 
 

okay i figured out how to upload the dump file on the desktop but it keeps going to notepad when i open it and all i get is gibberish...
My System SpecsSystem Spec
20 May 2010   #5
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by gitoy View Post
okay i figured out how to upload the dump file on the desktop but it keeps going to notepad when i open it and all i get is gibberish...

Don't open it. Just upload it here !!
My System SpecsSystem Spec
20 May 2010   #6
gitoy

windows 7
 
 

lol...now how do i upload it from my desktop to here!...sorry
My System SpecsSystem Spec
20 May 2010   #7
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

My System SpecsSystem Spec
20 May 2010   #8
gitoy

windows 7
 
 

hope i am doing this right captain jack sparrow!!...

Attachment 74028

Attachment 74029
My System SpecsSystem Spec
20 May 2010   #9
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by gitoy View Post
hope i am doing this right captain jack sparrow!!...

Attachment 74028

Attachment 74029
Yup... You have got it rite this time !!
I guess it has something to do with your Display card / Direct X Drivers. Also there is a System service execption have has happened EXCEPTION_CODE: (NTSTATUS) 0xc0000005 while usually caused by Third party Firewall or Antivirus.
I would recommend you to uninstall Firewall or Antivirus completely and use the Removal Tool to clear then left over file. Also remove your Display drivers completely and download a fresh copy and install it.
Download MemTest86+ and run a Memory Diagnostic atleast 6 passes to make sure the Memory is doing good. Follow this Link for Tutorial Guide to using Memtest86+
Code:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Kernel base = 0xfffff800`02e4f000 PsLoadedModuleList = 0xfffff800`0308ce50
Debug session time: Thu May 20 22:27:59.456 2010 (GMT+6)
System Uptime: 0 days 9:01:02.017
SYSTEM_SERVICE_EXCEPTION (3b)
BUGCHECK_STR:  0x3B
PROCESS_NAME:  csrss.exe
Hope this helps,
Captain
My System SpecsSystem Spec
20 May 2010   #10
gitoy

windows 7
 
 

thanks mate...will do...
My System SpecsSystem Spec
Reply

 just got my laptop and getting unexpected shutdown...




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