Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Win 7 random crash

21 May 2010   #1
domino3d

win 7 pro x64
 
 
Win 7 random crash

Hi all

i have a problem
i had old MB (MSI) and system randomly (1hour to weeek periode) crashed several times, no reason
now i claimed new one from asus, system is good, but randomly (1 month maybe 2 is periode) is crashing too, hmm no big deal
BUT i was rendering static image in 3ds MAX 2010 64 with engine Mental Ray (default), and it crashed, two times. wtf? temperatures are good, power is stable, system is up to date.
here is dump, see att.

hope somebody will help me


My System SpecsSystem Spec
.
21 May 2010   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by domino3d View Post
Hi all

i have a problem
i had old MB (MSI) and system randomly (1hour to weeek periode) crashed several times, no reason
now i claimed new one from asus, system is good, but randomly (1 month maybe 2 is periode) is crashing too, hmm no big deal
BUT i was rendering static image in 3ds MAX 2010 64 with engine Mental Ray (default), and it crashed, two times. wtf? temperatures are good, power is stable, system is up to date.
here is dump, see att.

hope somebody will help me
Hello !! Welcome ro SF !!

The Dump file thinks it some hardware that has caused to crash. But we can stick with basics.

I would recommend to Run Hard Drive Diagnostic and Memory Diagnostic

Update the Following Driver

Code:
jraid.sys    Mon Nov 26 08:46:32 2007

Code:
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri May 21 19:22:03.072 2010 (GMT+6)
System Uptime: 0 days 8:19:15.992
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
BUGCHECK_STR:  0xD1
PROCESS_NAME:  firefox.exe
Hope this helps,
Captain
My System SpecsSystem Spec
21 May 2010   #3
Jonathan_King

Windows 7 Professional x64
 
 

Try removing any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_052110-20841-01.zip\052110-20841-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`03051000 PsLoadedModuleList = 0xfffff800`0328ee50
Debug session time: Fri May 21 09:52:03.072 2010 (GMT-4)
System Uptime: 0 days 8:19:15.992
Loading Kernel Symbols
...............................................................
................................................................
.................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {f10fffa, 2, 1, fffff8800283286b}

Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : hardware ( mouhid!MouHid_ReadComplete+28f )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 000000000f10fffa, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff8800283286b, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800032f90e0
 000000000f10fffa 

CURRENT_IRQL:  2

FAULTING_IP: 
mouhid!MouHid_ReadComplete+28f
fffff880`0283286b 10741d39        adc     byte ptr [rbp+rbx+39h],dh

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  firefox.exe

TRAP_FRAME:  fffff80000ba27c0 -- (.trap 0xfffff80000ba27c0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000110000 rbx=0000000000000000 rcx=fffffa8008a51d64
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800283286b rsp=fffff80000ba2950 rbp=0000000000000001
 r8=000000000000ffff  r9=0000000000000002 r10=0000000000000002
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
mouhid!MouHid_ReadComplete+0x28f:
fffff880`0283286b 10741d39        adc     byte ptr [rbp+rbx+39h],dh ss:00000000`0000003a=??
Resetting default scope

MISALIGNED_IP: 
mouhid!MouHid_ReadComplete+28f
fffff880`0283286b 10741d39        adc     byte ptr [rbp+rbx+39h],dh

LAST_CONTROL_TRANSFER:  from fffff800030c0b69 to fffff800030c1600

STACK_TEXT:  
fffff800`00ba2678 fffff800`030c0b69 : 00000000`0000000a 00000000`0f10fffa 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff800`00ba2680 fffff800`030bf7e0 : 00000000`00000000 00000000`00000000 00000000`00000000 ffffd0a2`7c3a7c18 : nt!KiBugCheckDispatch+0x69
fffff800`00ba27c0 fffff880`0283286b : 00000000`00000000 00000000`00000001 fffffa80`08a51960 fffffa80`08a51c20 : nt!KiPageFault+0x260
fffff800`00ba2950 fffff800`030c3c26 : fffffa80`08381293 fffff880`02817a33 fffffa80`00000000 00000000`00000000 : mouhid!MouHid_ReadComplete+0x28f
fffff800`00ba29d0 fffff880`02810acc : fffffa80`08a4ee10 fffffa80`08a4ee06 fffffa80`08a4bc00 00000000`00000000 : nt!IopfCompleteRequest+0x3a6
fffff800`00ba2ab0 fffff880`02810d35 : fffffa80`08a4fb02 fffffa80`08a4fb00 fffffa80`08a4bcb0 00000000`00000008 : HIDCLASS!HidpDistributeInterruptReport+0x130
fffff800`00ba2b40 fffff800`030c3c26 : fffffa80`08333933 00000000`00000000 fffffa80`08a4bb01 fffffa80`08333740 : HIDCLASS!HidpInterruptReadComplete+0x235
fffff800`00ba2bd0 fffff880`040a05d9 : fffffa80`08288050 fffffa80`09dce400 00000000`00000000 00000000`00000000 : nt!IopfCompleteRequest+0x3a6
fffff800`00ba2cb0 fffff880`040a0ab7 : fffffa80`09bde402 fffffa80`08333740 00000000`ffffffff fffffa80`08288ea8 : USBPORT!USBPORT_Core_iCompleteDoneTransfer+0xa15
fffff800`00ba2d90 fffff880`0409e64f : fffffa80`08288ea8 fffffa80`082881a0 fffffa80`08289040 00000000`00000000 : USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x3a7
fffff800`00ba2df0 fffff880`0408ff89 : fffffa80`08288050 00000000`00000000 fffffa80`081e2702 fffffa80`08288ea8 : USBPORT!USBPORT_Core_UsbIocDpc_Worker+0xf3
fffff800`00ba2e30 fffff880`0110898a : fffffa80`081e2000 fffffa80`08288ea8 fffffa80`081e2750 fffffa80`08288ec0 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
fffff800`00ba2e60 fffffa80`081e2000 : fffffa80`08288ea8 fffffa80`081e2750 fffffa80`08288ec0 fffffa80`00000002 : sptd+0x4398a
fffff800`00ba2e68 fffffa80`08288ea8 : fffffa80`081e2750 fffffa80`08288ec0 fffffa80`00000002 01caf8ec`cabb5507 : 0xfffffa80`081e2000
fffff800`00ba2e70 fffffa80`081e2750 : fffffa80`08288ec0 fffffa80`00000002 01caf8ec`cabb5507 00000000`73ad2450 : 0xfffffa80`08288ea8
fffff800`00ba2e78 fffffa80`08288ec0 : fffffa80`00000002 01caf8ec`cabb5507 00000000`73ad2450 00000000`00000022 : 0xfffffa80`081e2750
fffff800`00ba2e80 fffffa80`00000002 : 01caf8ec`cabb5507 00000000`73ad2450 00000000`00000022 00000000`00000000 : 0xfffffa80`08288ec0
fffff800`00ba2e88 01caf8ec`cabb5507 : 00000000`73ad2450 00000000`00000022 00000000`00000000 00000000`00000000 : 0xfffffa80`00000002
fffff800`00ba2e90 00000000`73ad2450 : 00000000`00000022 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1caf8ec`cabb5507
fffff800`00ba2e98 00000000`00000022 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`08288ec0 : 0x73ad2450
fffff800`00ba2ea0 00000000`00000000 : 00000000`00000000 00000000`00000000 fffffa80`08288ec0 fffffa80`08288ea8 : 0x22


STACK_COMMAND:  kb

FOLLOWUP_IP: 
mouhid!MouHid_ReadComplete+28f
fffff880`0283286b 10741d39        adc     byte ptr [rbp+rbx+39h],dh

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  mouhid!MouHid_ReadComplete+28f

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: hardware

FAILURE_BUCKET_ID:  X64_IP_MISALIGNED_mouhid.sys

BUCKET_ID:  X64_IP_MISALIGNED_mouhid.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
.

21 May 2010   #4
tezlewis

Windows 7 Ultimate 64-Bit
 
 

FAILURE_BUCKET_ID: X64_IP_MISALIGNED_mouhid.sys.

Seems your USB mouse is causing the issue and may have happened while using firefox! Try uninstalling mouse from Device Manager and testing after this!
My System SpecsSystem Spec
22 May 2010   #5
domino3d

win 7 pro x64
 
 

wow, thanks guys for fast reply, i will try it all and let you know the result

tezlewis: mouse? are you sure ? and what should i do without it ? its Laser mouse X7 from A4tech with standart driver
My System SpecsSystem Spec
25 May 2010   #6
domino3d

win 7 pro x64
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
Try removing any CD virtualization programs such as Daemon Tools and Alcohol 120%....

[/code]
remove or disable? remove like uninstall from system? or just turn it off?
My System SpecsSystem Spec
25 May 2010   #7
Tews

64-bit Windows 8.1 Pro
 
 

Quote   Quote: Originally Posted by domino3d View Post
Quote   Quote: Originally Posted by Jonathan_King View Post
Try removing any CD virtualization programs such as Daemon Tools and Alcohol 120%....

[/code]
remove or disable? remove like uninstall from system? or just turn it off?
Uninstall them completely. If it resolves your problem, great, if not you always have the option to reinstall them, but JK is usually spot on with his advice..
My System SpecsSystem Spec
01 Jun 2010   #8
domino3d

win 7 pro x64
 
 

unistalling helped
thanks guys

PS: i installed few new drivers (one, i didnt find newer then i had) something with disks
My System SpecsSystem Spec
07 Jun 2010   #9
domino3d

win 7 pro x64
 
 

well, unistaling didnt helped, after some time, here comes same issue
any ideas? should i unistal that mouse? :/
My System SpecsSystem Spec
07 Jun 2010   #10
Tews

64-bit Windows 8.1 Pro
 
 

That would be the next step IMO ... try a different mouse...
My System SpecsSystem Spec
Reply

 Win 7 random crash




Thread Tools




Similar help and support threads
Thread Forum
PC Random Crash
So i was playing a game and then my pc just froze and restarted
BSOD Help and Support
Random Crash ci.dll
I just recovered my system for the second time due to a CI.DLL crash. This has happened once in the past as well and really took me awhile to fix. Usually after this happens, my RAM shows errors for a day, but within a day memtest no longer shows memory errors. I have included the dumps and...
BSOD Help and Support
Random Crash
My computer seemed to crash with black screen.After reboot all seems well please see attached mini dump file Thanks In Advance Billy
BSOD Help and Support
very very random crash during random times...
This is very weird! I had window 7 for about 6 month and it never did this until recently. Either when computer is idle or playing game, or typing up a paper, OR watching a movie, it will very randomly freeze and sound of movie i was watching will all get very slow motion wise. For example, if...
BSOD Help and Support
Random Crash
I am having similar problems to others within this forum. I have random crashes that include the following. Firefox 3.5 - running Pandora radio, computer locks and sound loops continuously - I am forced to hard stop the computer. iTunes - same problem as above. The firefox and itune problem...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 14:08.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App