I have recently started receiving BSOD crashes for the driver issue listed above.
I've attached my dump files in a zip. Can anyone assist me with figuring this out?
Last edited by kimgesch; 22 May 2010 at 08:46. Reason: correct error in title
7 memory dump files - all dated from today.
4 different STOP errors, blaming 7 different causes
Normally I'd say this was a hardware problem - but all 4 STOP errors seem to relate to driver issues.
And, the only non-Windows driver blamed is IDSvia64.sys - a component of your Norton/Symantec protection software. Please do the following:
Summary of the BSOD's:Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: Download and run the Norton Removal Tool
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's
Code:Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 Debug session time: Sat May 22 09:13:14.613 2010 (GMT-4) System Uptime: 0 days 0:12:37.611 BugCheck D1, {fffff7ffe2ae2ac3, e, 8, fffff7ffe2ae2ac3} Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 ) BUGCHECK_STR: 0xD1 PROCESS_NAME: System ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 Debug session time: Sat May 22 08:59:20.338 2010 (GMT-4) System Uptime: 0 days 0:17:17.335 BugCheck BE, {fffff880042dd2c0, 800000007b044121, fffff88004a253d0, b} Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGCONTEXT::Present+2290 ) BUGCHECK_STR: 0xBE PROCESS_NAME: Ribbons.scr ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 Debug session time: Sat May 22 08:41:32.653 2010 (GMT-4) System Uptime: 0 days 0:00:23.261 BugCheck A, {fffff47fffffffe0, 2, 1, fffff80002aafe7e} Probably caused by : CLFS.SYS ( CLFS!CClfsLogFcbPhysical::MapCacheData+105 ) BUGCHECK_STR: 0xA PROCESS_NAME: System ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 Debug session time: Sat May 22 08:37:43.368 2010 (GMT-4) System Uptime: 0 days 0:16:43.975 BugCheck A, {fffff47fffffffe0, 2, 1, fffff80002ae7e7e} Probably caused by : memory_corruption ( nt!MiRemoveAnyPage+13e ) BUGCHECK_STR: 0xA PROCESS_NAME: dwm.exe ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 Debug session time: Sat May 22 08:20:03.272 2010 (GMT-4) System Uptime: 0 days 0:04:57.270 BugCheck 50, {fffff901c1ffe894, 0, fffff96000085e87, 5} Probably caused by : win32k.sys ( win32k!draw_clrt_nf_ntb_o_to_temp_start+7b ) BUGCHECK_STR: 0x50 PROCESS_NAME: iexplore.exe ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 Debug session time: Sat May 22 08:14:19.498 2010 (GMT-4) System Uptime: 0 days 0:02:33.495 BugCheck 50, {ffffffffffffff8c, 1, fffff80002c062df, 0} Probably caused by : hardware ( nt!ExFreePool+961 ) BUGCHECK_STR: 0x50 PROCESS_NAME: svchost.exe ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 Debug session time: Sat May 22 08:11:01.044 2010 (GMT-4) System Uptime: 0 days 9:55:00.042 BugCheck A, {fffff47fffffffe0, 2, 1, fffff80002ae9e7e} *** WARNING: Unable to verify timestamp for IDSvia64.sys *** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys Probably caused by : IDSvia64.sys ( IDSvia64+2d642 ) BUGCHECK_STR: 0xA PROCESS_NAME: System
Thanks, I did the steps you recommended... but got another BSOD. here is the latest files from after I removed Norton.
Last edited by kimgesch; 22 May 2010 at 14:25. Reason: Changed file
Sometimes there's multiple problems, and sometimes the memory dumps don't point to the proper things.
So we'll run these memory dumps to see what we get....
One of the errors points to ReadyBoost. Are you using a ReadyBoost flash drive in one of your USB ports?
Do you have any other devices plugged into the USB ports?
Beyond that, the problems seem to be hardware (the last 4 memory dump files had 3 different STOP errors and blamed 3 different causes). So, please run these free hardware tests:
Summary of the BSOD's:H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)
Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
Code:Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 Debug session time: Sat May 22 15:19:59.236 2010 (GMT-4) System Uptime: 0 days 0:00:37.859 BugCheck 1, {73a32dd9, 0, ffff, fffff880047c0ca0} Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 ) BUGCHECK_STR: 0x1 PROCESS_NAME: AvastSvc.exe ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 Debug session time: Sat May 22 15:18:14.221 2010 (GMT-4) System Uptime: 0 days 0:01:01.829 BugCheck 1000007E, {ffffffffc000001d, fffff880018cf44c, fffff880035b67e8, fffff880035b6050} Probably caused by : rdyboost.sys ( rdyboost!B_TREE<unsigned long,ST_STORE<SMD_TRAITS>::_ST_REGION_ENTRY,4096,NP_CONTEXT>::BTreeRedistribute+3c ) BUGCHECK_STR: 0x7E PROCESS_NAME: System ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 Debug session time: Sat May 22 15:16:28.266 2010 (GMT-4) System Uptime: 0 days 0:01:34.264 BugCheck 1000007E, {ffffffffc0000005, fffff80002a6f98c, fffff88003392198, fffff88003391a00} Probably caused by : ntkrnlmp.exe ( nt!EtwpFlushActiveBuffers+220 ) PROCESS_NAME: System BUGCHECK_STR: 0x7E ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 Debug session time: Sat May 22 15:08:25.480 2010 (GMT-4) System Uptime: 0 days 0:23:55.478 BugCheck A, {fffff47fffffffe0, 2, 1, fffff80002a9ce7e} Probably caused by : memory_corruption ( nt!MiRemoveAnyPage+13e ) BUGCHECK_STR: 0xA PROCESS_NAME: svchost.exe
Thanks again,
I ran the Hitachi DFT and received the disposition code 0x00. I still have to run the memory diagnostics. As far as the online scan, my USB wireless adapter is no longer being recognized, even though its showing in the device manager.
We need the actual DMP file created when the computer crashed. Use these to find and upload them to us. https://www.sevenforums.com/crash-loc...d-problem.html
Thanks
'
Ken
I tried to get the dump files, however when I reboot, windows automatically goes into Start-up Repair (even in safe mode) then it goes to a BSOD again. The latest one said Interrupt_Exception_not_handled. I was able to run the memory test mentioned, and it said 419 under errors. Am I safe to assume the memory is causing this?
Yep, follow the instructions here to figure out which sticks are bad and which are good (start with Step 7): Memory Diagnostics
Thanks again!
It looks like one of the memory sockets is bad on the mobo.
it still won't boot though, it goes into start-up repair and then can't complete. After that it just asks to shut down the PC.
Quote