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Windows 7: BSOD graphics crash and forced to manual shut down

25 May 2010   #1
Gannode

Windows 7 Home Prem 64bit
 
 
BSOD graphics crash and forced to manual shut down

Hello. I've seen quite a few of the same type problems in these forums and can not determine the cause.
I hope the zip file includes the .dmp file correctly, having trouble getting the permissions on it to work.

The crash cycle begins in games, typically, and in my event viewer it starts with an EventLog 6008 Error, then a Kernel-Power 41 Critical, followed by EventLog 1101.

I thought at first it may be my videocard overheating although in winXP it had no problems with the same games. Second thought was maybe psu is not supplying vidcard enough juice but rails seem fine and was same psu I had in XP build also. To try fixing it I did a partition delete, win7 clean install with no extra programs except the games that cause it to crash. And yes I've checked for updated drivers to everything I use. Same thing happening.

Will be glad to post any other events or log files if needed if anyone has an idea what is happening.
Thanks in advance.


My System SpecsSystem Spec
.
25 May 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Gannode View Post
Hello. I've seen quite a few of the same type problems in these forums and can not determine the cause.
I hope the zip file includes the .dmp file correctly, having trouble getting the permissions on it to work.

The crash cycle begins in games, typically, and in my event viewer it starts with an EventLog 6008 Error, then a Kernel-Power 41 Critical, followed by EventLog 1101.

I thought at first it may be my videocard overheating although in winXP it had no problems with the same games. Second thought was maybe psu is not supplying vidcard enough juice but rails seem fine and was same psu I had in XP build also. To try fixing it I did a partition delete, win7 clean install with no extra programs except the games that cause it to crash. And yes I've checked for updated drivers to everything I use. Same thing happening.

Will be glad to post any other events or log files if needed if anyone has an idea what is happening.
Thanks in advance.

this bugcheck (024) has these Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure

Because of that I would start with running a chkdsk
Code:
CHKDSK /R /F:
Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).
Copy/paste the results into your next post
Let us know the results

Ke

Code:
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue May 25 20:28:49.303 2010 (GMT-4)
System Uptime: 0 days 4:18:19.629
BugCheck 24, {1904fb, fffff88004e7ad28, fffff88004e7a590, fffff880012d9a91}
Probably caused by : Ntfs.sys ( Ntfs!NtfsFindPrefix+121 )
PROCESS_NAME:  SwgClient_r.ex
BUGCHECK_STR:  0x24
By the way I do note that star wars galaxies was running at the time and may be somewhat at fault
My System SpecsSystem Spec
26 May 2010   #3
Gannode

Windows 7 Home Prem 64bit
 
 
chkdsk results

Okee doke. Not that I really know what I'm looking at but didn't seem to be any problems found. Here's the paste:

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 5/26/2010 9:06:18 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: broktoon-PC
Description:

Checking file system on C:
The type of the file system is NTFS.
A disk check has been scheduled.
Windows will now check the disk.
CHKDSK is verifying files (stage 1 of 5)...
71680 file records processed.
File verification completed.
47 large file records processed.
0 bad file records processed.
0 EA records processed.
44 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
102418 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
71680 file SDs/SIDs processed.
Cleaning up 218 unused index entries from index $SII of file 0x9.
Cleaning up 218 unused index entries from index $SDH of file 0x9.
Cleaning up 218 unused security descriptors.
Security descriptor verification completed.
15370 data files processed.
CHKDSK is verifying Usn Journal...
37303832 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
71664 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
110995802 free clusters processed.
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.
488282111 KB total disk space.
44067860 KB in 55828 files.
41704 KB in 15371 indexes.
0 KB in bad sectors.
189335 KB in use by the system.
65536 KB occupied by the log file.
443983212 KB available on disk.
4096 bytes in each allocation unit.
122070527 total allocation units on disk.
110995803 allocation units available on disk.
Internal Info:
00 18 01 00 2b 16 01 00 38 32 02 00 00 00 00 00 ....+...82......
04 01 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
Windows has finished checking your disk.
Please wait while your computer restarts.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-05-26T13:06:18.000000000Z" />
<EventRecordID>1440</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>broktoon-PC</Computer>
<Security />
</System>
<EventData>
<Data>
Checking file system on C:
The type of the file system is NTFS.
A disk check has been scheduled.
Windows will now check the disk.
CHKDSK is verifying files (stage 1 of 5)...
71680 file records processed.
File verification completed.
47 large file records processed.
0 bad file records processed.
0 EA records processed.
44 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
102418 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
71680 file SDs/SIDs processed.
Cleaning up 218 unused index entries from index $SII of file 0x9.
Cleaning up 218 unused index entries from index $SDH of file 0x9.
Cleaning up 218 unused security descriptors.
Security descriptor verification completed.
15370 data files processed.
CHKDSK is verifying Usn Journal...
37303832 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
71664 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
110995802 free clusters processed.
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.
488282111 KB total disk space.
44067860 KB in 55828 files.
41704 KB in 15371 indexes.
0 KB in bad sectors.
189335 KB in use by the system.
65536 KB occupied by the log file.
443983212 KB available on disk.
4096 bytes in each allocation unit.
122070527 total allocation units on disk.
110995803 allocation units available on disk.
Internal Info:
00 18 01 00 2b 16 01 00 38 32 02 00 00 00 00 00 ....+...82......
04 01 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

I have a sneaking suspicion that my problem may largely be due to my ati x1950 and the catalyst drivers it requires to use them through win7. I know they just released that it is now in legacy support only, but I don't know why it would just now start causing such problems after this computer build was running Superbly for nearly 4 months in the same applications and games.

Thank your for responding so quickly to my problem by the way.
My System SpecsSystem Spec
.

31 May 2010   #4
Gannode

Windows 7 Home Prem 64bit
 
 

Ok.. several days later and no more responses. hmmmph. as for the comment that swg may be at fault.. True.. yet the crashes continue to happen in normal windows operations, games, and sometimes with nothing going on. I can't figure how to translate the .dmp file myself and apparently I'm just not going to be able to deduce what component of my computer is at fault. Sure would be nice to get a little more help or at least a request for more specific info which I will gladly supply.
My System SpecsSystem Spec
31 May 2010   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Gannode View Post
Ok.. several days later and no more responses. hmmmph. as for the comment that swg may be at fault.. True.. yet the crashes continue to happen in normal windows operations, games, and sometimes with nothing going on. I can't figure how to translate the .dmp file myself and apparently I'm just not going to be able to deduce what component of my computer is at fault. Sure would be nice to get a little more help or at least a request for more specific info which I will gladly supply.

Chkdsk seems OK. You still crashing?
My System SpecsSystem Spec
Reply

 BSOD graphics crash and forced to manual shut down




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