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Windows 7: Cursor jumps randomly

14 Aug 2010   #11

problem still exists

Quote   Quote: Originally Posted by Benjamin King View Post
I use ccleaner to manage all my start-up items. you can also find them typing msconfig in the search or run bar of your start bar, msconfig/startup/ALPS pointing device. After disabling, the touchpad still functions normally minus the extra features i had enabled like the forward/back and smart scroll also when accessing my mouse options in the control panel the interface is for a generic device now instead of the specific touchpad (ALPS) but it still functions normally.
I went to msconfig and the alps box was already un checked. I up dated Symantec drivers and cursor still jumps. Any other ideas? Thanks in advance.


My System SpecsSystem Spec
14 Aug 2010   #12
Benjamin King

Windows 7 Ultimate x64

I just fixed a similar problem with a Gateway netbook. The touch-pad was not functioning normally and after researching the required drivers I found a incorrect driver was assigned. After uninstalling the driver a generic Windows driver was still assigned to the touch-pad. After uninstalling that driver the touch-pad was non-functional (as it should be after uninstalling the driver) I connected a usb mouse and installed the correct one as listed on the Gateway support page for that model.
I still did not work.
I had to go through the same process 2 more times and finally it behaved normally.
After the first time i could not understand why it didnt work. I had found the correct driver, uninstalled the incorrect one, uninstalled a second incorrect one, restarted, installed the proper one and it STILL did not function properly. I had the right one but I just kept at it and finally it worked. I don't know why but I had almost the exact same issue with a HP and THE SAME ALPS DRIVER.
With the HP I puposely installed a incorrect driver (synaptics) to see if it made any difference and it was very poor, so I re-installed the driver that was originally there. IT WORKED. This was so I could disable tapping because it was too sensitive but after the correct driver was working it stopped being weird.

If the touchpad still works after uninstalling the driver, use the Device Manager and find the mouse/touch-pad and uninstall what ever you find there. Restart the computer and install the Factory specified driver and restart.
I hope it works for you because I was wanting to hurt 2 different laptops because of the same thing.

Sorry if this sounds confusing but it was a pain in the port.
My System SpecsSystem Spec

 Cursor jumps randomly

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