seemingly random bsod, more often when gaming (WoW)

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  1. Posts : 14
    Windows 7 Pro 64bit
       #1

    seemingly random bsod, more often when gaming (WoW)


    I built the wife a computer she would use primarily for her facebook/pintrest nonsense as well as Sims/WoW/Diablo3 and whatever else she chooses to play. From day one she has been getting random BSODs. Sometimes weeks in between, sometimes multiple times a day. Lately it has been multiple times every day (last 4 or 5 days). So here I am asking for help.
    Specs
    CPU: amd phenom II 965black
    MB : ASUS m5A97 LE R2.0
    Ram: Patriot Viper (2x4)
    SSD: Patriot Pyro 120gb
    HDD: WD Blue 1TB
    GPU: Radeon HD 5750
    Windows 7 Ultimate 64bit

    I have attached the DM log collector zip, there are multiple dump files, but i believe the most relevant one will be from 10/23/2014, but i could be wrong.

    thanks for taking a look! look forward to some feedback
      My Computer


  2. Posts : 26,869
    Windows 11 Pro
       #2

    h47f4c3, welcome to Seven Forums. I will see if I can help. You have 5 dump files. one recently, the others are at least 3 months old and one is dated 12/31/07. What's that about? Windows 7 was released to the public in 2009.

    the only recent dump was 10-23-14 and it says
    Code:
    asmtxhci
    start             end                 module name
    fffff880`04b0b000 fffff880`04b75000   asmtxhci T (no symbols)           
        Loaded symbol image file: asmtxhci.sys
        Image path: asmtxhci.sys
        Image name: asmtxhci.sys
        Timestamp:        Fri Aug 16 14:28:42 2013 (520E7D6A)
        CheckSum:         0006EE09
        ImageSize:        0006A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    That is the ASmedis USB 3.0 driver. look on the motherboard's web site and see if there is a more recent version. if not, you can try ASMedia Technology Inc. ????

    When finished with that

    Open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
      My Computer


  3. Posts : 14
    Windows 7 Pro 64bit
    Thread Starter
       #3

    The older dump files were from a bad cmos battery (that was causing time to reset to that date) with a bad stick of ram causing BSOD. The new one is after i got Patriot to RMA the bad ram, computer was running well for a couple days, then this new BSOD. I'm going to go get those drivers straightened out and run the scan. Is that scan the same as running Error-checking from drive's property menu? If so I have already run those. I appreciate your fast reply and I will let you know how it turns out.
      My Computer


  4. Posts : 26,869
    Windows 11 Pro
       #4

    No, this is a system file checker that checks protected system files and attempts to replace missing files or repair corrupted files. What you ran was something else.

    Also, given the problems you just told me about, it would be wise to run memtest.

    Please Run Memtest86+

       Information
    Please download from this site only http://www.memtest.org/ in the middle of the page are the Download links, you can download the ISO.zip or the Auto USB Flash Drive installer.zip

    Extract the Zip file. If you chose the ISO image, burn it to a CD using Windows Disk Image Burner or any Image burner you may have. If you downloaded the Auto USB installer, extract it, insert your USB 2.0 Flash Drive and take note of the drive letter. Run the installer, select the Flash Drive Letter, check the format box and press next. It will install memtest86+ to a flash drive. You can use either V4.20 or V5.01. Boot from your selected media. If you use V5.01 it will tell you to press certain buttons at the start, please press no buttons. The test will begin on it's own and continue to run until you stop it. It needs to run for 8 complete passes or until you receive an error. If you receive an error, stop the test. Even 1 error is a fail. Each pass tests a different part of the ram and each of the 10 tests in each pass tests something different. It takes a minimum of 8 passes to completely test the ram, more passes are better. It is quite a long test and will take several hours depending on how much ram you have. Due to the time length it is best to run overnight. If you have any questions, please do not hesitate to ask
      My Computer


  5. Posts : 14
    Windows 7 Pro 64bit
    Thread Starter
       #5

    Got the driver installed and ran the scan in command prompt. Computer froze about 20 minutes later. I'll run memtest tonight and post my findings. Thanks again!
      My Computer


  6. Posts : 26,869
    Windows 11 Pro
       #6

    No problem, just let us know. be ready, it will take you around 20 hours to run 8 passes, but that's what's necessary, all run at one time or until you get an error. Any error and you can stop the test.
      My Computer


  7. Posts : 14
    Windows 7 Pro 64bit
    Thread Starter
       #7

    Ran memtest+ 5.1, when I woke up this morning, 9 passes, zero errors. I'm going to have the wife game and see if we can get another BSOD, hopefully with new information. Any other tests you might recommend in the meantime?
      My Computer


  8. Posts : 26,869
    Windows 11 Pro
       #8

    Before you do, make sure your system is set to create Small Memory Dumps.
    Dump Files - Configure Windows to Create on BSOD
      My Computer


  9. Posts : 14
    Windows 7 Pro 64bit
    Thread Starter
       #9

    I have, thats why there were three months in between the dumps I originally posted, I accidentally turned them off months ago. Thanks for looking out!
      My Computer


  10. Posts : 26,869
    Windows 11 Pro
       #10

    No problem. That's what I'm supposed to do. I forget sometimes though.
      My Computer


 
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