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Windows 7: Blue Screen Crash, Event ID 41, kernel-power

05 Jun 2010   #31
epawelko

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by CarlTR6 View Post
Change kernel memory dump to small memory dump. Uncheck overwrite any existing file.
I changed to these settings, my computer crashed and the dump folder is still empty. Anything more that I can do?


My System SpecsSystem Spec
.
05 Jun 2010   #32
CarlTR6

Windows 7 Ultimate 32 bit
 
 

You settings should look similar to this:
My System SpecsSystem Spec
05 Jun 2010   #33
epawelko

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by CarlTR6 View Post
You settings should look similar to this:

Thank you! I changed the first item "time to display list of operating systems" from 30 seconds to your recommended 10 seconds.

The size of my small memory dump is listed as 256kb, not 128kb as in your example.

And thank you for being so patient and helping me locate the cause of these crashes!
My System SpecsSystem Spec
.

05 Jun 2010   #34
CarlTR6

Windows 7 Ultimate 32 bit
 
 

You are welcome.

I think the 256kb vs. 128kb is because you have Win 7 64 bit and I have Win 7 32 bit.

Please fill out your system information. Go to your User CP at the top of the page, look in the left column and click on Edit system specs. Filling in your specs will help us help you.

You can make this easier by downloading
Speccy.

I think we are definitely going need dump files.
My System SpecsSystem Spec
05 Jun 2010   #35
epawelko

Windows 7 Home Premium 64-bit
 
 

I have followed all instructions given and for some reason, my computer is not producing dump files after it crashes. I've had three crashes today. These crashes usually take place when the machine is idle and lately, it seems 10 minutes after I've completed some tasks. There is no blue screen and no error codes given.
My System SpecsSystem Spec
05 Jun 2010   #36
Jonathan_King

Windows 7 Professional x64
 
 

Make sure your Advanced System Settings window looks like this:

Attachment 76932
My System SpecsSystem Spec
08 Jun 2010   #37
epawelko

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
Make sure your Advanced System Settings window looks like this:

Attachment 76932
My advanced system files look like this and I have followed all instructions but no new dump files are being created. My computer just rebooted and the minidump folder is empty.
My System SpecsSystem Spec
10 Jun 2010   #38
epawelko

Windows 7 Home Premium 64-bit
 
 

Is there anything more that I can do to find the cause of the problem?

The Advanced System Settings are set as described above but there are still no files in the minidump folder after a system shutdown. Event log shows Kernel-Power, Event ID 41, Task Category 63. Event logs have lots of entries so Im including a few in hopes that it may help pinpoint the problem.


- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2010-06-09T12:31:13.680424900Z" />
<EventRecordID>86481</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>epawelko-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Popup" />
<EventID Qualifiers="49152">1060</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-06-09T12:31:13.462024600Z" />
<EventRecordID>86480</EventRecordID>
<Channel>System</Channel>
<Computer>epawelko-PC</Computer>
<Security />
</System>
- <EventData>
<Data />
<Data>\??\C:\Windows\system32\drivers\SBREdrv.sys</Data>
<Binary>000000000200300000000000240400C0000000006B0300C000000000000000000000000000000000</Binary>
</EventData>
</Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-06-09T12:31:23.000000000Z" />
<EventRecordID>86475</EventRecordID>
<Channel>System</Channel>
<Computer>epawelko-PC</Computer>
<Security />
</System>
- <EventData>
<Data>6:59:18 AM</Data>
<Data>6/9/2010</Data>
<Data />
<Data />
<Data>55360</Data>
<Data />
<Data />
<Binary>DA0706000300090006003B001200CA01DA070600030009000A003B001200CA01600900003C000000010000006009 000000000000B00400000100000000000000</Binary>
</EventData>
</Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}" />
<EventID>3</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>2</Task>
<Opcode>14</Opcode>
<Keywords>0x8000000000000010</Keywords>
<TimeCreated SystemTime="2010-06-09T12:31:15.646028400Z" />
<EventRecordID>415</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="168" />
<Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
<Computer>epawelko-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="SessionName">Microsoft Security Essentials OOBE</Data>
<Data Name="FileName">C:\ProgramData\Microsoft\Microsoft Security Essentials\Support\MSSEOOBE.etl</Data>
<Data Name="ErrorCode">3221225485</Data>
<Data Name="LoggingMode">5</Data>
</EventData>
</Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2010-06-09T12:31:23.633242400Z" />
<EventRecordID>86499</EventRecordID>
<Correlation />
<Execution ProcessID="456" ThreadID="460" />
<Channel>System</Channel>
<Computer>epawelko-PC</Computer>
<Security />
</System>
- <EventData>
<Data Name="param1">SMB MiniRedirector Wrapper and Engine</Data>
<Data Name="param2">Redirected Buffering Sub Sysytem</Data>
<Data Name="param3">%%31</Data>
</EventData>
</Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2010-06-09T12:31:23.633242400Z" />
<EventRecordID>86498</EventRecordID>
<Correlation />
<Execution ProcessID="456" ThreadID="460" />
<Channel>System</Channel>
<Computer>epawelko-PC</Computer>
<Security />
</System>
- <EventData>
<Data Name="param1">IP Helper</Data>
<Data Name="param2">Network Store Interface Service</Data>
<Data Name="param3">%%1068</Data>
</EventData>
</Event>
My System SpecsSystem Spec
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 Blue Screen Crash, Event ID 41, kernel-power




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