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Windows 7: Random BLue screens

30 May 2010   #1
Nightfox

win 7 64bit
 
 
Random BLue screens

hi guys. im hopeing you can help.


i recently got a new pc.

specs:

intel I5 660
Msi p55 GD-65 mainbored
8 gig geil 1333mhz mem
Msi R5770 hawk vga card
onbored sound
HDD: 2X160 gig 2X 1TB 1X250gig
Powersurply: thurmaltake 875watt.
windows 7 64bit ultamate

after i set up the pc and installed windows i go a few blue screens just befor the loggin screen so i replaced mem as i thought this was the issue, now i can get into windows and the blue screens happen randomly. today i used the pc all day and had no issues till a hour ago then i go 2 blue screens.

so far i have updated all the drivers i can think of and have run mem test for 4 hours with no errors. i even scaned my drives for virus and malware and found nothing.

the error i get is:
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )

but i havent got a clue what this means

here are my dump files. i hope someone can assist me.


Regards


My System SpecsSystem Spec
.
30 May 2010   #2
usasma
Microsoft MVP

 
 

7 memory dump files - from 25 May to 30 May 2010 (6 days)
6 different STOP error codes, with 4 different causes blamed.

If you are overclocking, please stop and return the system to default values while we're troubleshooting.

Most likely this is a hardware problem - so let's try this:
Quote:
HD Diagnostic (read the details at the link)
It's called for in response to the first 2 errors - which point at the storage sub-system.

If that passes, then try these free stress tests:
Quote:
Try this free video stress test: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
Quote:
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit
Try this free stress test: Free Software - GIMPS
Quote:
Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight you may want to run the "Small FFTs" test instead.
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
The Test selection box and the stress.txt file describes what components that the program stresses.
Also, please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:
Quote:
How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers. Please pay particular attention to any dated 2007 or earlier:
Code:
Alpham164.sys Mon Jul 23 03:57:03 2007 - Ideazon ZBoard - http://www.carrona.org/dvrref.html#Alpham164.sys
Alpham264.sys Tue Mar 20 05:51:03 2007 - Ideazon ZBoard - http://www.carrona.org/dvrref.html#Alpham264.sys
ENTECH64.sys Fri Mar 26 07:44:04 2004 - PowerStrip support NT kernel-mode driver - http://www.carrona.org/dvrref.html#ENTECH64.sys
Lachesis.sys Fri Aug 17 03:48:44 2007 - Razer Lachesis Mouse driver - http://www.carrona.org/dvrref.html#Lachesis.sys
Summary of the BSOD's:
Code:
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat May 29 18:16:25.871 2010 (GMT-4)
System Uptime: 0 days 0:21:53.369
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat May 29 08:22:00.595 2010 (GMT-4)
System Uptime: 0 days 0:28:54.719
BugCheck A, {1f04c6f6f48, 2, 0, fffff80002cd90ec}
Probably caused by : ntkrnlmp.exe ( nt!KiInsertTimerTable+1cc )
BUGCHECK_STR:  0xA
PROCESS_NAME:  Wow.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat May 29 07:49:47.840 2010 (GMT-4)
System Uptime: 0 days 2:40:58.339
BugCheck 1000007E, {ffffffffc0000005, fffff880053a00a4, fffff880025bd788, fffff880025bcff0}
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiInterlockedRemoveHeadListIfExist+30 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed May 26 12:17:31.571 2010 (GMT-4)
System Uptime: 0 days 0:32:18.695
BugCheck 3B, {c0000005, fffff80002f5ebb9, fffff8800a26ca60, 0}
Probably caused by : ntkrnlmp.exe ( nt!CmpGetNameControlBlock+12e )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  TrustedInstall
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue May 25 12:50:44.608 2010 (GMT-4)
System Uptime: 0 days 0:02:11.106
BugCheck 1000007E, {ffffffffc0000005, fffff880047d21d8, fffff88004194658, fffff88004193ec0}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+6c )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue May 25 11:40:09.013 2010 (GMT-4)
System Uptime: 0 days 0:04:32.137
BugCheck 50, {fffffa0008431050, 0, fffff8800149e118, 7}
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+f118 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue May 25 11:32:39.919 2010 (GMT-4)
System Uptime: 0 days 0:00:13.043
BugCheck 24, {1904fb, fffff8800358c278, fffff8800358bae0, fffff880018d5795}
Probably caused by : Ntfs.sys ( Ntfs!NtfsMapStream+25 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
My System SpecsSystem Spec
31 May 2010   #3
Nightfox

win 7 64bit
 
 

thanks for the fast reply usasma

on the drivers that need updating i cant seem to find what driver this one is:
ENTECH64.sys Fri Mar 26 07:44:04 2004 - PowerStrip support NT kernel-mode driver - Driver Reference


as to the rest im downloading everything you recommended and gonna run the tests tonight.

i also ran memtest again over night and had 7 passes with no errors, funny though after i restarted and went into windows i got 2 blue screens trying to read your reply.

anyways will post my results from the scans


thanks again for your help
My System SpecsSystem Spec
.

31 May 2010   #4
Nightfox

win 7 64bit
 
 

hi usasma


i updated the z-bored and the razor mouse drivers.

i used the HDD test you recomended on my C: for now i have unpluged all other HDD as a means to eliminate any issues.

test for HDD all passed.
mem test for 7 hours no errors
ran FurMark for a hour and the temp was stable at 65. but just after a hour my pc blue screened.

attached are the 3 latest bump files. the last one was the furmark Blue screen

i still need to run Prime95.


thanks again for your assistance
My System SpecsSystem Spec
31 May 2010   #5
Jonathan_King

Windows 7 Professional x64
 
 

The dmps blame your graphics card and network card adapter drivers.


Code:

BugCheck 1000007E, {ffffffffc0000005, fffff880047e9577, fffff88002c3d8a8, fffff88002c3d110}
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiSubmitRenderCommand+15b )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
BugCheck 3B, {c0000005, fffff88004740bfe, fffff880083f6860, 0}
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiAllocateQueuePacket+162 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
BugCheck D1, {50, 2, 0, fffff88001b0a582}
Probably caused by : Rt64win7.sys ( Rt64win7+14c2d )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Please uninstall both drivers completely in Device Manager, reboot, and let Windows automatically install drivers.
My System SpecsSystem Spec
31 May 2010   #6
usasma
Microsoft MVP

 
 

Sorry about the Entech driver - I didn't upload the new links to that webpage yet.
Here's the link to the manufacturer of PowerStrip: http://entechtaiwan.com/util/ps.shtm

If you can't figure out what it is, go to C:\Windows\System32\drivers and locate ENTECH64.sys
Then rename it to ENTECH64.BAK and reboot. Also, you can use this free tool to stop it from loading: Autoruns for Windows

**************************
Was FurMark running when the BSOD occurred?

These BSOD's blamed the video sub-system (2) and your networking driver (1)
Beyond that, you're going to have to start removing/replacing parts to see what stops the BSOD's
Here's some suggestions from an older post of mine:
Hardware Troubleshooting Via System Stripdown

The Ideazon drivers are still old, as are the Razer drivers - please uninstall the software and ensure that the drivers aren't loading. Use the default Windows drivers until we've solved this.
Good luck!

Summary of the BSOD's:
Code:
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May 31 18:12:25.654 2010 (GMT-4)
System Uptime: 0 days 5:29:24.153
BugCheck 1000007E, {ffffffffc0000005, fffff880047e9577, fffff88002c3d8a8, fffff88002c3d110}
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiSubmitRenderCommand+15b )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May 31 02:34:29.343 2010 (GMT-4)
System Uptime: 0 days 0:08:02.467
BugCheck D1, {50, 2, 0, fffff88001b0a582}
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+14c2d )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May 31 02:25:11.275 2010 (GMT-4)
System Uptime: 0 days 0:15:27.775
BugCheck 3B, {c0000005, fffff88004740bfe, fffff880083f6860, 0}
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiAllocateQueuePacket+162 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
My System SpecsSystem Spec
01 Jun 2010   #7
Nightfox

win 7 64bit
 
 

Was FurMark running when the BSOD occurred?

yip it ran for about a hour then the BSOD occurred.

now for the Fun part i ran prime95 over night and my system crashed

results for prime 95:

[Tue Jun 01 01:07:20 2010]
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
[Tue Jun 01 01:13:08 2010]
FATAL ERROR: Rounding was 0.498046875, expected less than 0.4
Hardware failure detected, consult stress.txt file.
FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected, consult stress.txt file.
FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected, consult stress.txt file.
[Tue Jun 01 01:23:48 2010]
Self-test 10K passed!
[Tue Jun 01 01:39:36 2010]
Self-test 12K passed!


so i guess this ant looking so good. im starting to wonder if i didnt get a faulty main bored or somthing.


included is the bump file for the prime95 test
My System SpecsSystem Spec
01 Jun 2010   #8
Nightfox

win 7 64bit
 
 

thanks for your help so far, i will uninstall the drivers u mentioned and run the windows standard driver.

what im going to try is remove my ATI drivers and use the standard windows drivers then run furmark again.

This is what iv done so far.

unplugged all devices that are not needed till my box becomes more stable.

so now im running:

PSU- thurmaltake 875watt
CPU- intel I5 660
M/b MSI P55 GD65
ram- 8 gig geil mem ( using all 4 mem banks/ ran mem test for 7 hours and all pass)
HDD-2 X 160gig seagate drives running raid 0 ( hdd test on both drives and all pass)
VGA- MSI R5770 hawlk ati card. ( ran 3dmark vantage with no problems/ ran furmark and got a BSOD after a hour temp was 66 C)
CD-rom- samsung dvd writter

that's the system im using at the moment and tests iv done.

so looking at the hardware and the errors im getting, i need to test the CPU/ mainbored / VGA.

now correct me if im wrong:
Prime95 tests CPU stress and i got errors there.
Furmark tests the VGA for stability and it failed after a hour

so that leads me to think that one of the 3 hardware CPU/MB/VGA are faulty..

Im leaning towards a faulty mainbored. because when i got the hardware, after setting everything up the pc would not boot up and i had to swop out mem banks before it booted. Then with the memory i used the bios would not detect the mem correctly on Auto settings. so i manually set it up and it ran ok till the next BSOD.. after the BSOD i checked the bios and noticed the mem had reset back to AUTO and the setting were wrong. also after a BSOD the main bored seems to take forever to detect drives and get back into windows. some times if freezes while detecting devices/ on post screen till i down the PC and reboot.

any other suggestions anyone might have?
My System SpecsSystem Spec
01 Jun 2010   #9
usasma
Microsoft MVP

 
 

Prime95 primarily tests CPU and memory - BUT, it also stresses the other components indirectly.
I'd first suspect your video card. Do you have another one (that's know to be good) that you can try? Maybe borrow one from a friend or another computer?
If not, purchase one from a store that'll let you return it if it's not needed.

Video is the cheapest and easiest thing to test. Testing the CPU/mobo will be time consuming and expensive!

It could be the mobo - but the MSI P55 board that I had was a bit quirky also and it was still good.
Reset the memory voltages. Check to make sure that the CR2032 CMOS battery is still good (unplug the computer overnight, then check the time in the morning - if the battery is bad, the time will be off)
My System SpecsSystem Spec
01 Jun 2010   #10
Nightfox

win 7 64bit
 
 

thanks for the advice.

i had a chat with the owner where i got my PC and he sent me a loan VGA card. its a Nvidia card so gonna have to get rid of all ATI driver before i install it.

gonna run Furmark and Prime95 again and see what happens. if the VGA card fail's then there is a good chance its the Mainbored.

will post reports any any issues here..
My System SpecsSystem Spec
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