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Windows 7: BSOD when turn off or reset system

30 May 2010   #1

Windows 7 x64
BSOD when turn off or reset system

Hi guys i registered just to see if you could help me, it all started today, i worked on corel and photoshop all day long and play some Call of duty MW2, nothing out of the ordinary, i did not installed anything that i recall or entered in any site i wouldn't normally enter, so im just surprised about this thing...

The computer works perfectly as usual the only thing is that everytime i try to power off or reset, boom BSOD memory dump and reboots...well it's getting irritating.

I remembered a couple of days before i updated Catalyst Drivers to 10.5, so i reversed to 10.4, but still nothing it keeps giving me BSOD on turn off/reset.

I had Vista 64 installed here for years and never gave me an error, so if you guys could help me i'll be really gratefull :)

I'll leave my error dump here hope im doing it right :)

Well i'll be waiting for you guys answer!!

UPDATE: if i end the session or switch users, BSOD too, could someone help me out?? Thanks!

My System SpecsSystem Spec
01 Jun 2010   #2
Microsoft MVP


There are unidentifiable drivers and executables in these dump files.
As such I strongly suspect an infection.

Please run one of these free, independent online malware scans (I don't trust your Avira protection to be working properly) to ensure that your current protection hasn't been compromised: Malware (read the details at the link).

Please post back with the results of the scan(s).
My System SpecsSystem Spec
02 Jun 2010   #3

Windows 7 x64

Hi and thanks for the answer, i figured out the problem while browsing through the Task Manager and noticed 2 different WINLOGON.EXE in activity, one located in system32 where it belongs and another on with no location, i search him everywhere and i fount it in USER/DOCUMENTS as a concelaed .JPG, clearly not right.

So i started in fail safe mode, deleted it, scanned with Malwaresbyte Antimalware's and get rid of it for good, after that CCleaner fixed the registry entry, and that was it, no more BSOD for me, so now you know!!

For you guys interested in knowing how it got in (i didn't have a serious infection in YEARS im very carefull with that since i work in my computer) it came in as an adobe update, or an MSN file package. Apparently it got under my radar. Well happy to say now it's all good and dandy ;D!

Thank you guys for your help anyway, Thread Closed i presume!!
My System SpecsSystem Spec

02 Jun 2010   #4
Microsoft MVP


Glad to hear it!
Thanks for letting us know!
My System SpecsSystem Spec

 BSOD when turn off or reset system

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