BlueScreen Windows7

Hi,
i have bought a new HP Laptop HP TouchSmart TM2 with preistalled Windows 7, x64 and my Windows crashes every few minutes and this is the bug report after restart . My operating system is : 6Gb RAM, 1,6 Ghz Intel Core2 Duo CPU U9600, ATI Mobility Radeon HD 4550.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1051

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002EC6805
BCP3: FFFFF88009236220
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1


I tried to recover my Windows, but it can´t help. Pls. can u help me?

Regards

MM

MMokran said:

Hi,
i have bought a new HP Laptop HP TouchSmart TM2 with preistalled Windows 7, x64 and my Windows crashes every few minutes and this is the bug report after restart . My operating system is : 6Gb RAM, 1,6 Ghz Intel Core2 Duo CPU U9600, ATI Mobility Radeon HD 4550.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1051

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002EC6805
BCP3: FFFFF88009236220
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1


I tried to recover my Windows, but it can´t help. Pls. can u help me?

Regards

MM

We need the actual DMP file that was created when the computer crashed. use these to find and upload it to us. https://www.sevenforums.com/crash-loc...d-problem.html

thanks

ken

Here it is.
Thanks
MM