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Windows 7: Need help with page fault and other random BSOD

02 Jun 2010   #31
Doompa

Windows 7
 
 

Just got an NTFS page fault while playing WoW


My System SpecsSystem Spec
.
03 Jun 2010   #32
Jonathan_King

Windows 7 Professional x64
 
 

I suspect PC Tools Spyware Doctor is causing the problem. Please uninstall it completely, using Revo Uninstaller in Normal or Advanced mode.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_060210-20982-01.zip\060210-20982-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a68000 PsLoadedModuleList = 0xfffff800`02ca5e50
Debug session time: Wed Jun  2 22:14:40.615 2010 (GMT-4)
System Uptime: 0 days 0:05:45.223
Loading Kernel Symbols
...............................................................
................................................................
...............................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff820015bec10, 0, fffff880012b8c27, 5}


Could not read faulting driver name
Probably caused by : Ntfs.sys ( Ntfs!NtfsFindPrefixHashEntry+1fe )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff820015bec10, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff880012b8c27, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000005, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d100e0
 fffff820015bec10 

FAULTING_IP: 
Ntfs!NtfsFindPrefixHashEntry+1fe
fffff880`012b8c27 44394310        cmp     dword ptr [rbx+10h],r8d

MM_INTERNAL_CODE:  5

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  pctsSvc.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff88006a757c0 -- (.trap 0xfffff88006a757c0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff8a001be3000 rbx=0000000000000000 rcx=00000000000005b0
rdx=0000000000000003 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880012b8c27 rsp=fffff88006a75950 rbp=0000000000000000
 r8=00000000161a16d8  r9=0000000000000000 r10=0000000000000001
r11=fffff88006a75998 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
Ntfs!NtfsFindPrefixHashEntry+0x1fe:
fffff880`012b8c27 44394310        cmp     dword ptr [rbx+10h],r8d ds:f650:00000000`00000010=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002b57801 to fffff80002ad8600

STACK_TEXT:  
fffff880`06a75658 fffff800`02b57801 : 00000000`00000050 fffff820`015bec10 00000000`00000000 fffff880`06a757c0 : nt!KeBugCheckEx
fffff880`06a75660 fffff800`02ad66ee : 00000000`00000000 fffff820`015bec00 fffff880`01253a00 fffff8a0`01469010 : nt! ?? ::FNODOBFM::`string'+0x40ecb
fffff880`06a757c0 fffff880`012b8c27 : fffff880`08428e50 fffff8a0`001ecbc0 fffffa80`04e0d180 fffffa80`0814eb60 : nt!KiPageFault+0x16e
fffff880`06a75950 fffff880`012b9ce2 : fffffa80`04a40a20 fffffa80`04e0e350 fffff8a0`001ecbc0 fffff800`02c0d201 : Ntfs!NtfsFindPrefixHashEntry+0x1fe
fffff880`06a75a80 fffff880`012b428d : fffffa80`04a40a20 fffffa80`08a71bd0 fffff880`06a75c60 fffff880`06a75ca8 : Ntfs!NtfsFindStartingNode+0x452
fffff880`06a75b50 fffff880`0121dc0d : fffffa80`04a40a20 fffffa80`08a71bd0 fffff880`08428e50 fffffa80`0814eb00 : Ntfs!NtfsCommonCreate+0x3dd
fffff880`06a75d30 fffff800`02ad0487 : fffff880`08428dc0 00000000`00000000 00000000`00000000 00000000`00000000 : Ntfs!NtfsCommonCreateCallout+0x1d
fffff880`06a75d60 fffff800`02ad0441 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KySwitchKernelStackCallout+0x27
fffff880`08428c90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSwitchKernelStackContinue


STACK_COMMAND:  kb

FOLLOWUP_IP: 
Ntfs!NtfsFindPrefixHashEntry+1fe
fffff880`012b8c27 44394310        cmp     dword ptr [rbx+10h],r8d

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  Ntfs!NtfsFindPrefixHashEntry+1fe

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Ntfs

IMAGE_NAME:  Ntfs.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc14f

FAILURE_BUCKET_ID:  X64_0x50_Ntfs!NtfsFindPrefixHashEntry+1fe

BUCKET_ID:  X64_0x50_Ntfs!NtfsFindPrefixHashEntry+1fe

Followup: MachineOwner
---------
My System SpecsSystem Spec
03 Jun 2010   #33
Doompa

Windows 7
 
 

I'll run that and make sure it's completely uninstalled.

I'll play the game tonight too to see if I get anymore errors. Do you think the Spyware Doctor accounts for the previous BSODs?
My System SpecsSystem Spec
.

03 Jun 2010   #34
Doompa

Windows 7
 
 

Well everything was going fine until I got a System Service Exception in the NTFS. The sound died right before the crash if that means anything.
My System SpecsSystem Spec
04 Jun 2010   #35
Doompa

Windows 7
 
 

You don't think the NTFS is a HDD issue do you?
My System SpecsSystem Spec
04 Jun 2010   #36
Jonathan_King

Windows 7 Professional x64
 
 

It could be a hard drive issue. Open a command prompt and run chkdsk /r /f.

You can also run one of these diagnostics: HD Diagnostic
My System SpecsSystem Spec
04 Jun 2010   #37
Doompa

Windows 7
 
 

I ran the seagate short diagnostic which passed. I can run the long one later.

The latest dmp file doesn't have another specific program causing the issue?
My System SpecsSystem Spec
04 Jun 2010   #38
Jonathan_King

Windows 7 Professional x64
 
 

Nope, only that it was caused by NTFS.sys.
My System SpecsSystem Spec
04 Jun 2010   #39
Doompa

Windows 7
 
 

Need to see if a specific driver caused this one. It's a clock watchdog type.
My System SpecsSystem Spec
04 Jun 2010   #40
Jonathan_King

Windows 7 Professional x64
 
 

Nope, it didn't point to a specific driver. See this article on your bugcheck 101: BSOD Index

I know you ran memtest, but for how long? Make sure you are using Memtest86, not the built-in Memory Diagnostic. Run it for at least 5 or 6 passes.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_060410-22089-01.zip\060410-22089-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a1a000 PsLoadedModuleList = 0xfffff800`02c57e50
Debug session time: Fri Jun  4 21:27:39.529 2010 (GMT-4)
System Uptime: 0 days 0:14:34.511
Loading Kernel Symbols
...............................................................
................................................................
........................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {31, 0, fffff88002f63180, 2}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------
My System SpecsSystem Spec
Reply

 Need help with page fault and other random BSOD




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