Debug Files Please

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  1. Posts : 58
    Windows 7 Professional 64 Bit
       #1

    Debug Files Please


    I am getting very frustrated, this computer just randomly rebooted again. I have attached the debug info using the Seven Forums Tool. I have run memory tests, updated drivers yet the computer is still rebooting on its own. I am begging for help, can someone please point me in the right direction on how I can fix this problem.

    Thank you,

    Tom
    Last edited by thomamon; 05 Jun 2010 at 12:29. Reason: UPdated ZIp File
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    Welcome Tom

    Read this pay particular attention to Airbot. His expertise can not be matched by many others.

    Unexplained Reboot.
      My Computer


  3. Posts : 58
    Windows 7 Professional 64 Bit
    Thread Starter
       #3

    richc46 said:
    Welcome Tom

    Read this pay particular attention to Airbot. His expertise can not be matched by many others.

    Unexplained Reboot.
    Thank you, will read it. Can't take it anymore, so frustrating! My wife is ready to replace the computer and that frustrates me more.
      My Computer


  4. Posts : 17,796
    Windows 10, Home Clean Install
       #4

    Trust me, do not get the wife upset.
      My Computer


  5. Posts : 58
    Windows 7 Professional 64 Bit
    Thread Starter
       #5

    richc46 said:
    Trust me, do not get the wife upset.
    If I can get her computer to work, then she wouldn't be. She says its not freezing as she uses it too... Ugh As soon as she is off of it I am going to go through that other thread on there and see if that helps at all.
      My Computer


  6. Posts : 17,796
    Windows 10, Home Clean Install
       #6

    Wishing you good luck, Thomamon
      My Computer


  7. Posts : 58
    Windows 7 Professional 64 Bit
    Thread Starter
       #7

    richc46 said:
    Wishing you good luck, Thomamon
    As she was just using the computer we got a new message that we haven't seen before. I jotted it down as fast as I can because I wasn't sure if I had anytime before it would reboot. The message was:

    This instructions at 0x00 referenced memory at 0x00. The required data was not placed into memory because of an I/O error stats of 0x000000e.

    Click OK To Terminate the Program

    EDIT: Now running SFC /SCANNOW Command - System File Checker
      My Computer


  8. Posts : 17,796
    Windows 10, Home Clean Install
       #8

    It is my opion that the computer is set to restart after a problem shut down, such as BSOD. I come to this conclusion, due to all the additional problems that you are now having.
    Automatic Restart Windows 7 - How To Disable the Automatic Restart on System Failure in Windows 7

    We may have to do a repair install, if SFC is not successful
    Repair Install

    But first see if we can stop the automatic restart.
      My Computer


  9. Posts : 58
    Windows 7 Professional 64 Bit
    Thread Starter
       #9

    richc46 said:
    It is my opion that the computer is set to restart after a problem shut down, such as BSOD. I come to this conclusion, due to all the additional problems that you are now having.
    Automatic Restart Windows 7 - How To Disable the Automatic Restart on System Failure in Windows 7

    We may have to do a repair install, if SFC is not successful
    Repair Install

    But first see if we can stop the automatic restart.
    OK, going to try disabling auto restart. Will keep you posted.

    Thanks for your help, much appreciated.

    EDIT: Have disabled automatic restart. What to do now? Do I go an and do the repair install or wait to see if it reboots?
      My Computer


  10. Posts : 17,796
    Windows 10, Home Clean Install
       #10

    You are very welcome.
    Your family, now. We stick together.
      My Computer


 
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