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Windows 7: Debug Files Please

05 Jun 2010   #1
thomamon

Windows 7 Professional 64 Bit
 
 
Debug Files Please

I am getting very frustrated, this computer just randomly rebooted again. I have attached the debug info using the Seven Forums Tool. I have run memory tests, updated drivers yet the computer is still rebooting on its own. I am begging for help, can someone please point me in the right direction on how I can fix this problem.

Thank you,

Tom


My System SpecsSystem Spec
.
05 Jun 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Welcome Tom

Read this pay particular attention to Airbot. His expertise can not be matched by many others.

Unexplained Reboot.
My System SpecsSystem Spec
05 Jun 2010   #3
thomamon

Windows 7 Professional 64 Bit
 
 

Quote   Quote: Originally Posted by richc46 View Post
Welcome Tom

Read this pay particular attention to Airbot. His expertise can not be matched by many others.

Unexplained Reboot.
Thank you, will read it. Can't take it anymore, so frustrating! My wife is ready to replace the computer and that frustrates me more.
My System SpecsSystem Spec
.

05 Jun 2010   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Trust me, do not get the wife upset.
My System SpecsSystem Spec
05 Jun 2010   #5
thomamon

Windows 7 Professional 64 Bit
 
 

Quote   Quote: Originally Posted by richc46 View Post
Trust me, do not get the wife upset.
If I can get her computer to work, then she wouldn't be. She says its not freezing as she uses it too... Ugh As soon as she is off of it I am going to go through that other thread on there and see if that helps at all.
My System SpecsSystem Spec
05 Jun 2010   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Wishing you good luck, Thomamon
My System SpecsSystem Spec
05 Jun 2010   #7
thomamon

Windows 7 Professional 64 Bit
 
 

Quote   Quote: Originally Posted by richc46 View Post
Wishing you good luck, Thomamon
As she was just using the computer we got a new message that we haven't seen before. I jotted it down as fast as I can because I wasn't sure if I had anytime before it would reboot. The message was:

This instructions at 0x00 referenced memory at 0x00. The required data was not placed into memory because of an I/O error stats of 0x000000e.

Click OK To Terminate the Program

EDIT: Now running SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
05 Jun 2010   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

It is my opion that the computer is set to restart after a problem shut down, such as BSOD. I come to this conclusion, due to all the additional problems that you are now having.
Automatic Restart Windows 7 - How To Disable the Automatic Restart on System Failure in Windows 7

We may have to do a repair install, if SFC is not successful
Repair Install

But first see if we can stop the automatic restart.
My System SpecsSystem Spec
05 Jun 2010   #9
thomamon

Windows 7 Professional 64 Bit
 
 

Quote   Quote: Originally Posted by richc46 View Post
It is my opion that the computer is set to restart after a problem shut down, such as BSOD. I come to this conclusion, due to all the additional problems that you are now having.
Automatic Restart Windows 7 - How To Disable the Automatic Restart on System Failure in Windows 7

We may have to do a repair install, if SFC is not successful
Repair Install

But first see if we can stop the automatic restart.
OK, going to try disabling auto restart. Will keep you posted.

Thanks for your help, much appreciated.

EDIT: Have disabled automatic restart. What to do now? Do I go an and do the repair install or wait to see if it reboots?
My System SpecsSystem Spec
05 Jun 2010   #10
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

You are very welcome.
Your family, now. We stick together.
My System SpecsSystem Spec
Reply

 Debug Files Please




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