BSOD - Please Analyze

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  1. blazini
    Posts : 8
    Windows 7
       New #1

    BSOD - Please Analyze


    My Windows 7 x64 crashes following a sleep session. I have uploaded the mini dump file so if anyone can help that would be amazing.
      My Computer
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  3. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #2

    Welcome, I have done a quick analsysis of your file. Since it is late, I did not go into much detail. A cursory examination indicates that the cause may be a virus.
    Run an antiviru scan and downlaod and run malwarebytes. Post your results. If you are clean, I will do further work tomorrow. If not clean remove them as soon as possible.
    http://www.malwarebytes.org/mbam.php
    The virus involved should be removed, they can cause more problems than just BSOD


    Code:
         CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa80096a5060, Terminating object
Arg3: fffffa80096a5340, Process image file name
Arg4: fffff8000338c540, Explanatory message (ascii)
Debugging Details:
------------------
 
PROCESS_OBJECT: fffffa80096a5060
IMAGE_NAME:  csrss.exe
DEBUG_FLR_IMAGE_TIMESTAMP:  0
MODULE_NAME: csrss
FAULTING_MODULE: 0000000000000000 
PROCESS_NAME:  csrss.exe
EXCEPTION_RECORD:  fffff88005567b78 -- (.exr 0xfffff88005567b78)
ExceptionAddress: 00000000778959ad
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 0000000002530ef8
Attempt to write to address 0000000002530ef8
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
CURRENT_IRQL:  0
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1:  0000000000000001
EXCEPTION_PARAMETER2:  0000000002530ef8
WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800032b80e0
 0000000002530ef8 
FOLLOWUP_IP: 
+0
00000000`778959ad ??              ???
FAULTING_IP: 
+0
00000000`778959ad ??              ???
FAILED_INSTRUCTION_ADDRESS: 
+0
00000000`778959ad ??              ???
BUGCHECK_STR:  0xF4_C0000005
STACK_TEXT:  
fffff880`055670f8 fffff800`0340cc72 : 00000000`000000f4 00000000`00000003 fffffa80`096a5060 fffffa80`096a5340 : nt!KeBugCheckEx
fffff880`05567100 fffff800`033ba0a3 : ffffffff`ffffffff fffffa80`0a33c990 fffffa80`096a5060 fffffa80`096a5060 : nt!PspCatchCriticalBreak+0x92
fffff880`05567140 fffff800`0333e69c : ffffffff`ffffffff 00000000`00000001 fffffa80`096a5060 fffff6fb`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17936
fffff880`05567190 fffff800`0307f853 : fffffa80`096a5060 fffff800`c0000005 ffffd844`014efa70 fffffa80`0a33c990 : nt!NtTerminateProcess+0x20c
fffff880`05567210 fffff800`0307bdf0 : fffff800`030bacac fffff880`05567b78 fffff880`055678e0 fffff880`05567c20 : nt!KiSystemServiceCopyEnd+0x13
fffff880`055673a8 fffff800`030bacac : fffff880`05567b78 fffff880`055678e0 fffff880`05567c20 00000000`02532180 : nt!KiServiceLinkage
fffff880`055673b0 fffff800`0307fc42 : fffff880`05567b78 00000000`000116e4 fffff880`05567c20 00000000`02531c58 : nt!KiDispatchException+0x53b
fffff880`05567a40 fffff800`0307e7ba : 00000000`00000001 00000000`000116e4 00000000`0253d401 00000000`77895a84 : nt!KiExceptionDispatch+0xc2
fffff880`05567c20 00000000`778959ad : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
00000000`02530f00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x778959ad
 
STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
FAILURE_BUCKET_ID:  X64_0xF4_C0000005_IMAGE_csrss.exe
BUCKET_ID:  X64_0xF4_C0000005_IMAGE_csrss.exe
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa80096a5060, Terminating object
Arg3: fffffa80096a5340, Process image file name
Arg4: fffff8000338c540, Explanatory message (ascii)
Debugging Details:
------------------
 
PROCESS_OBJECT: fffffa80096a5060
IMAGE_NAME:  csrss.exe
DEBUG_FLR_IMAGE_TIMESTAMP:  0
MODULE_NAME: csrss
FAULTING_MODULE: 0000000000000000 
PROCESS_NAME:  csrss.exe
EXCEPTION_RECORD:  fffff88005567b78 -- (.exr 0xfffff88005567b78)
ExceptionAddress: 00000000778959ad
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 0000000002530ef8
Attempt to write to address 0000000002530ef8
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
CURRENT_IRQL:  0
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1:  0000000000000001
EXCEPTION_PARAMETER2:  0000000002530ef8
WRITE_ADDRESS:  0000000002530ef8 
FOLLOWUP_IP: 
+0
00000000`778959ad ??              ???
FAULTING_IP: 
+0
00000000`778959ad ??              ???
FAILED_INSTRUCTION_ADDRESS: 
+0
00000000`778959ad ??              ???
BUGCHECK_STR:  0xF4_C0000005
STACK_TEXT:  
fffff880`055670f8 fffff800`0340cc72 : 00000000`000000f4 00000000`00000003 fffffa80`096a5060 fffffa80`096a5340 : nt!KeBugCheckEx
fffff880`05567100 fffff800`033ba0a3 : ffffffff`ffffffff fffffa80`0a33c990 fffffa80`096a5060 fffffa80`096a5060 : nt!PspCatchCriticalBreak+0x92
fffff880`05567140 fffff800`0333e69c : ffffffff`ffffffff 00000000`00000001 fffffa80`096a5060 fffff6fb`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17936
fffff880`05567190 fffff800`0307f853 : fffffa80`096a5060 fffff800`c0000005 ffffd844`014efa70 fffffa80`0a33c990 : nt!NtTerminateProcess+0x20c
fffff880`05567210 fffff800`0307bdf0 : fffff800`030bacac fffff880`05567b78 fffff880`055678e0 fffff880`05567c20 : nt!KiSystemServiceCopyEnd+0x13
fffff880`055673a8 fffff800`030bacac : fffff880`05567b78 fffff880`055678e0 fffff880`05567c20 00000000`02532180 : nt!KiServiceLinkage
fffff880`055673b0 fffff800`0307fc42 : fffff880`05567b78 00000000`000116e4 fffff880`05567c20 00000000`02531c58 : nt!KiDispatchException+0x53b
fffff880`05567a40 fffff800`0307e7ba : 00000000`00000001 00000000`000116e4 00000000`0253d401 00000000`77895a84 : nt!KiExceptionDispatch+0xc2
fffff880`05567c20 00000000`778959ad : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
00000000`02530f00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x778959ad
 
STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
FAILURE_BUCKET_ID:  X64_0xF4_C0000005_IMAGE_csrss.exe
BUCKET_ID:  X64_0xF4_C0000005_IMAGE_csrss.exe
Followup: MachineOwner
---------
0: kd> lmvm csrss
start             end                 module name
      My Computer
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  4. blazini
    Posts : 8
    Windows 7
    Thread Starter
       New #3

    Weird, my computer is clean on several different scanners.
      My Computer
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  6. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #4

    blazini said:
    Weird, my computer is clean on several different scanners.

    If you havent been asked already you should run a system file check to verify and repair your system files

    to do so type cmd in search>right click and run as admin>sfc /scannow

    Let us know the results


    Ken
      My Computer
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  7. blazini
    Posts : 8
    Windows 7
    Thread Starter
       New #5

    Hmm, again that scan came back fine.
      My Computer
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  8. blazini
    Posts : 8
    Windows 7
    Thread Starter
       New #6

    I've used Malwarebytes and AVG, both came back clean for viruses. I have done a chkdsk, registry repair, system file check, the whole works really.
      My Computer
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  10. blazini
    Posts : 8
    Windows 7
    Thread Starter
       New #7

    Anyone?
      My Computer
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  11. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #8

    zigzag3143 said:
    blazini said:
    Weird, my computer is clean on several different scanners.

    If you havent been asked already you should run a system file check to verify and repair your system files

    to do so type cmd in search>right click and run as admin>sfc /scannow

    Let us know the results


    Ken
    Perform a System File Check as suggested by Ken. If the scans were clean, a virus was not the cause of the problem.
    Last edited by richc46; 07 Jun 2010 at 01:59.
      My Computer
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  12. blazini
    Posts : 8
    Windows 7
    Thread Starter
       New #9

    richc46 said:
    zigzag3143 said:
    blazini said:
    Weird, my computer is clean on several different scanners.

    If you havent been asked already you should run a system file check to verify and repair your system files

    to do so type cmd in search>right click and run as admin>sfc /scannow

    Let us know the results


    Ken
    Perform a System File Check as suggested by Ken. If the scans were clean, a virus was not the cause of the problem.
    It came back fine.
      My Computer
    Quote Quote

  13. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #10

    blazini said:
    richc46 said:
    zigzag3143 said:


    If you havent been asked already you should run a system file check to verify and repair your system files

    to do so type cmd in search>right click and run as admin>sfc /scannow

    Let us know the results


    Ken
    Perform a System File Check as suggested by Ken. If the scans were clean, a virus was not the cause of the problem.
    It came back fine.
    Do you have any more DMP files for us to examine? We may need to get more aggressive and use driver verifier. Before you do that you should have: A working win 7 dvd, a restore point, and a backup. Dreover verifier will make your system crash but it should give you what driver is responsible. read about it here. Using Driver Verifier to identify issues with Drivers

    Let us know if you need help.

    Ken
      My Computer
    Quote Quote

 
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