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Windows 7: Windows has recovered from an unexpected shutdown

06 Jun 2010   #1
Brazen87

Windows 7
 
 
Windows has recovered from an unexpected shutdown

Hey guys, my laptop keeps crashing to bluescreen. Its only about 2 weeks old and I don't really know much about how to resolve issues, can someone please help??

Here is the message I receive upon reboot of OS:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 3081
Additional information about the problem:
BCCode: c5
BCP1: 0000000000000008
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80002FAB0BF
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\060710-22074-01.dmp
C:\Users\Bo\AppData\Local\Temp\WER-53118-0.sysdata.xml

The only new programs I installed are itunes, VLC and some automatic updates for Microsoft Office. I repaired both itunes & VLC, uninstalled the Office updates as an attempt to repair wasn't possible due to the fact that Windows couldn't find where the program files were. I also cleaned the disk and will defrag If the problem continues. Any Ideas??





My System SpecsSystem Spec
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06 Jun 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Welcome,

We would like to help but we need your cooperation, first. Follow these directives.

https://www.sevenforums.com/tutorials...en-forums.html
My System SpecsSystem Spec
06 Jun 2010   #3
Brazen87

Windows 7
 
 

Sure thing mate, attached is the zip folder of DMP files.

Sorry it took so long, got BSOD while attempting upload.
My System SpecsSystem Spec
.

06 Jun 2010   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Here is the result of the mini dump. The cause of your problem can have several potential causes. Here are two threads that relate to your problem. Give it a try, aske questions, and lets hope for the best.

Its just a guess, but I would update all graphic cards, and all drivers.
Download and run memtest86
.http://www.geekstogo.com/forum/Guide...6-t246994.html

Here are the opinions of others.

dxgmms1.sys crash – Blue Screen Of Death
dxgmms1.sys - nV News Forums
and from our own Forum
https://www.sevenforums.com/crashes-d...gmms1-sys.html


Code:
   ..........................................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 50, {fffffa805ddbe44c, 0, fffff8800534ee99, 5}
 
Could not read faulting driver name
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::BeginCPUAccess+5 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffffa805ddbe44c, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8800534ee99, If non-zero, the instruction address which referenced the bad memory
 address.
Arg4: 0000000000000005, (reserved)
Debugging Details:
------------------
 
Could not read faulting driver name
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030af0e0
 fffffa805ddbe44c 
FAULTING_IP: 
dxgmms1!VIDMM_GLOBAL::BeginCPUAccess+5
fffff880`0534ee99 48894c2408      mov     qword ptr [rsp+8],rcx
MM_INTERNAL_CODE:  5
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  dwm.exe
CURRENT_IRQL:  0
TRAP_FRAME:  fffff880057808d0 -- (.trap 0xfffff880057808d0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa8008d3c000
rdx=fffff8a008bfa6c0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800534ee99 rsp=fffff88005780a68 rbp=fffff8a001d1b000
 r8=0000000000000000  r9=0000000000000002 r10=fffff880053448d0
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
dxgmms1!VIDMM_GLOBAL::BeginCPUAccess+0x5:
fffff880`0534ee99 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffff880`05780a70=0000000000000000
Resetting default scope
LAST_CONTROL_TRANSFER:  from fffff80002ef6801 to fffff80002e77600
STACK_TEXT:  
fffff880`05780768 fffff800`02ef6801 : 00000000`00000050 fffffa80`5ddbe44c 00000000`00000000 fffff880`057808d0 : nt!KeBugCheckEx
fffff880`05780770 fffff800`02e756ee : 00000000`00000000 00000000`00000000 fffff880`05780c00 fffff880`0526c906 : nt! ?? ::FNODOBFM::`string'+0x40ecb
fffff880`057808d0 fffff880`0534ee99 : fffff880`05335260 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x16e
fffff880`05780a68 fffff880`05335260 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::BeginCPUAccess+0x5
fffff880`05780a70 fffff880`0529ee9f : 00000000`01d0eed0 fffffa80`08d34000 00000000`01ae8018 fffff880`0524107b : dxgmms1!VidMmBeginCPUAccess+0x28
fffff880`05780ac0 fffff880`0529f566 : fffff8a0`01bd7740 fffff8a0`01bd7740 fffff880`05780ca0 00000000`00000000 : dxgkrnl!DXGDEVICE::Lock+0x287
fffff880`05780b20 fffff960`0022b416 : 00000000`01d0eed0 00000000`00000400 00000000`000007db fffff8a0`01d1b000 : dxgkrnl!DxgkLock+0x22a
fffff880`05780bf0 fffff800`02e76853 : fffffa80`09436060 fffff880`05780c01 fffffa80`048c0e40 fffffa80`00000000 : win32k!NtGdiDdDDILock+0x12
fffff880`05780c20 000007fe`ff90148a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`01d0eea8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7fe`ff90148a
 
STACK_COMMAND:  kb
FOLLOWUP_IP: 
dxgmms1!VIDMM_GLOBAL::BeginCPUAccess+5
fffff880`0534ee99 48894c2408      mov     qword ptr [rsp+8],rcx
SYMBOL_STACK_INDEX:  3
SYMBOL_NAME:  dxgmms1!VIDMM_GLOBAL::BeginCPUAccess+5
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: dxgmms1
IMAGE_NAME:  dxgmms1.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc578
FAILURE_BUCKET_ID:  X64_0x50_dxgmms1!VIDMM_GLOBAL::BeginCPUAccess+5
BUCKET_ID:  X64_0x50_dxgmms1!VIDMM_GLOBAL::BeginCPUAccess+5
Followup: MachineOwner
---------
My System SpecsSystem Spec
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 Windows has recovered from an unexpected shutdown




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