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Windows 7: blue screen windows 7 64bit

17 Jun 2010   #31
buddhabn

windows 7 64 bit Home Premium
 
 

That driver is from my chipset driver correct? I have downloaded the latest drivers from Biostar and that driver always stays at 2008. Not sure what to make of it


My System SpecsSystem Spec
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17 Jun 2010   #32
Jonathan_King

Windows 7 Professional x64
 
 

Strange. May I suggest a clean install of Windows?
My System SpecsSystem Spec
17 Jun 2010   #33
buddhabn

windows 7 64 bit Home Premium
 
 

Reinstalling windows was actually one of my first troubleshooting solutions but it kept BSOD. Is this problem only exclusive to 64bit and would go away if I went to 32bit?
My System SpecsSystem Spec
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17 Jun 2010   #34
Drewbie

Win7 Ultimate (32) & Win7 Pro (64)
 
 

blue screen view will help you isolate the problem and get specific information about it
you then will just have to research those issues but at least you can get more specific info
<<<<Blue screen of death (STOP error) information in dump files. >>>>>>>>
I did not read this thread and don't know if thats been suggested
good luck
My System SpecsSystem Spec
17 Jun 2010   #35
jcgriff2

Windows 7 - Vista
 
 

Quote   Quote: Originally Posted by baarod View Post
Thanks for all the hard work you are doing to solve your problem. I really wish we could all just come over and hang out and help you fix it in person but the logistics are daunting. You are the model citizen when it comes to asking for help and being patient when your problem is not solved initially.

I've gotten two personal messages questioning this case from other posters about my assessment that Avira may be still to blame. It may be another program or driver but the evidence is real -- something is still causing the kernels SwapContext_PatchXSave routine to address invalid memory. This has been attributed to software such as antivirus that used a "hack" to promote their products. Before 64-bit these products could reprogram the Windows kernel to their liking. Now they have to use these PatchXSave and PatchXRestore APIs it's not perfect but it helps.

Can you list all software installed on this computer? I just need to see if there's anything that patches the kernel as like Avira? Any Apple or Adobe apps?
Where do you see SwapContext_PatchXSave ?

I would expect to see bugcheck 0x109 if kernel actually patched illegaly.

Thank you... John

.

Quote   Quote: Originally Posted by Drewbie View Post
blue screen view will help you isolate the problem and get specific information about it
you then will just have to research those issues but at least you can get more specific info
<<<<Blue screen of death (STOP error) information in dump files. >>>>>>>>
I did not read this thread and don't know if thats been suggested
good luck

BlueScreenView will likely tell you that NT is the probable cause. Searching Internet for "fix" for NT will get you nowhere as NT = The Windows NT Kernel & Executive.

BlueScreenView is good product; needs refinement, IMHO, which I think will occur in the future. I give the author great credit for intitiative.

Regards. . .

jcgriff2



`
My System SpecsSystem Spec
17 Jun 2010   #36
Jonathan_King

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Drewbie View Post
blue screen view will help you isolate the problem and get specific information about it
you then will just have to research those issues but at least you can get more specific info
<<<<Blue screen of death (STOP error) information in dump files. >>>>>>>>
I did not read this thread and don't know if thats been suggested
good luck
Hello Drew,

We use Windbg instead. It is much more accurate than BlueScreenView.
My System SpecsSystem Spec
17 Jun 2010   #37
buddhabn

windows 7 64 bit Home Premium
 
 

This latest blue screen I just got seems different from the rest.
My System SpecsSystem Spec
17 Jun 2010   #38
Jonathan_King

Windows 7 Professional x64
 
 

Probably Caused By: hardware.

Please follow my instructions here: https://www.sevenforums.com/crashes-d...tml#post785751

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\061710-17768-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c58000 PsLoadedModuleList = 0xfffff800`02e95e50
Debug session time: Thu Jun 17 18:21:56.632 2010 (UTC - 4:00)
System Uptime: 0 days 0:41:06.536
Loading Kernel Symbols
...............................................................
................................................................
...............
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002fc4acf, fffff88006dd80c0, 0}

Probably caused by : hardware ( nt!IoRemoveIoCompletion+13f )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002fc4acf, Address of the instruction which caused the bugcheck
Arg3: fffff88006dd80c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!IoRemoveIoCompletion+13f
fffff800`02fc4acf 0000            add     byte ptr [rax],al

CONTEXT:  fffff88006dd80c0 -- (.cxr 0xfffff88006dd80c0)
rax=0000000000000000 rbx=fffffa80064f2ca0 rcx=fffff88006dd8ac8
rdx=0000000000000000 rsi=0000000000000001 rdi=0000000000000001
rip=fffff80002fc4acf rsp=fffff88006dd8a90 rbp=fffff88006dd8ca0
 r8=fffff80002c58000  r9=0000000000000000 r10=fffffffffffffffd
r11=fffff88006dd8a60 r12=0000000000000000 r13=fffff88006dd8ba8
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nt!IoRemoveIoCompletion+0x13f:
fffff800`02fc4acf 0000            add     byte ptr [rax],al ds:002b:00000000`00000000=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  pol.exe

CURRENT_IRQL:  0

MISALIGNED_IP: 
nt!IoRemoveIoCompletion+13f
fffff800`02fc4acf 0000            add     byte ptr [rax],al

LAST_CONTROL_TRANSFER:  from fffff80002cd8996 to fffff80002fc4acf

STACK_TEXT:  
fffff880`06dd8a90 fffff800`02cd8996 : 00000000`00000001 fffff880`06dd8ba8 fffff880`06dd8bc8 00000000`00000001 : nt!IoRemoveIoCompletion+0x13f
fffff880`06dd8b20 fffff800`02cc7853 : fffffa80`03fc6060 00000000`7ef95000 fffff880`06dd8ca0 00000000`7ef95000 : nt!NtWaitForWorkViaWorkerFactory+0x285
fffff880`06dd8c20 00000000`772917ba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`058fe7e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x772917ba


FOLLOWUP_IP: 
nt!IoRemoveIoCompletion+13f
fffff800`02fc4acf 0000            add     byte ptr [rax],al

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!IoRemoveIoCompletion+13f

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

STACK_COMMAND:  .cxr 0xfffff88006dd80c0 ; kb

MODULE_NAME: hardware

FAILURE_BUCKET_ID:  X64_IP_MISALIGNED

BUCKET_ID:  X64_IP_MISALIGNED

Followup: MachineOwner
---------
My System SpecsSystem Spec
17 Jun 2010   #39
buddhabn

windows 7 64 bit Home Premium
 
 

just got through testing CPU with prime95. After 3 hours of testing it found 1 error on 3/4 of the CPUs. Stopped it and ran it a second time and 1 CPU got an error within 6 minutes. So is it determined now that I need a new cpu or can it still point to motherboard/PSU or driver problems?
My System SpecsSystem Spec
18 Jun 2010   #40
Jonathan_King

Windows 7 Professional x64
 
 

It could still point to either, unfortunately. CPU is most likely, but motherboard is next.

See if you can borrow a CPU or PSU from someone else.
My System SpecsSystem Spec
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 blue screen windows 7 64bit




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