Windows 7 Stops Working/Freezes


  1. PauBass
    Posts : 2
    Windows 7 64-bit
       New #1

    Windows 7 Stops Working/Freezes


    Hello everyone!

    I have HP Pavillion a6000 desktop computer, Intel(R) Core(TM) Quad CPU Q6600 @ 2.40GHz. 3 GB RAM running Windows 7 64-bit. Previously I was running Vista but made a clean installation with the new Windows 7.

    It's been a while that I have been suffering the following problem:

    The computer stops responding/freezes from time to time, just now it's happened twice in about 30 minutes but sometime it goes days working fine.
    No blue screens or erros, it happens and nothing works, not even the mouse.

    I'm not good with computers and I have no idea what can be causing this problem so any help/advice you can offer me will be highly appreciate it.

    Thanks!
    Last edited by PauBass; 07 Jun 2010 at 10:21.
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  3. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #2

    Download and test your memory with this.

    http://www.geekstogo.com/forum/Guide...6-t246994.html

    Go to event viewer and look for errors

    Scan with antivirus

    Download and run malwarebytes.
    http://www.malwarebytes.org/mbam.php



    If the above turn out negative. My suspician would be the antivirus.
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  4. PauBass
    Posts : 2
    Windows 7 64-bit
    Thread Starter
       New #3

    richc46 said:
    Download and test your memory with this.

    Guide to using Memtest86+

    Go to event viewer and look for errors

    Scan with antivirus

    Download and run malwarebytes.
    Malwarebytes' Anti-Malware: Malwarebytes


    If the above turn out negative. My suspician would be the antivirus.
    OK, I have downloaded and run malwarebytes and everything is fine.

    Now, I also downloaded the Memtest86 but can't get the ISO, when I try to extract the file it says "Internal error processing iso image"
    Any ideas?

    Antivirus I'm just running Microsoft Security Essentials.
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  6. Tews
    Posts : 11,840
    64-bit Windows 8.1 Pro
       New #4

    Dont extract the files .. burn the ISO file as an image file with ImgBurn, then boot from it, and then it will proceed with testing your ram ... be sure to let it run for a minimum of five complete passes ....
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