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Windows 7: Moved: Misc tasks, screen freezes, video driver unloads, BSOD atikmpag

08 Jun 2010   #1
jameslkerr

Windows 7 Ultimate x64 (Technet)
 
 
Moved: Misc tasks, screen freezes, video driver unloads, BSOD atikmpag

Misc tasks, screen freezes, video driver unloads, BSOD atikmpag.sys
Okay, this is going to be long and drawn out, so let me start with my sincere apologies.

Description of the issue:
I rebuilt my entire machine a couple months ago, after purchasing a TechNet Plus subscription, new ATI Radeon 5870 2GB video card, and new AMD PhenomII X4 965 CPU. I promptly installed Windows 7 Ultimate x64 and started loading all up-to-date drivers and applications. Then, the problems began. I would be playing WoW and the game would freeze, the screen would turn gray, then black, then the fan on the video card would spin up to 100% throttle (Windows unloaded the video driver), then about 60-90 seconds later, I would get a BSOD with either atikmdag.sys or lately it has been atikmpag.sys. This would also happen while watching video clips in either Windows Media Player or VLC, and sometimes even when watching YouTube videos (both in IE or Firefox).

System Specifications:
Asus Crosshair II Formula motherboard
AMD PhenomII X4 965 CPU
4 GB Patriot RAM
Sapphire ATI Radeon 5870 2GB
AHCI Controlled Hard Drives and CD-Drives
Windows 7 Ultimate x64 (Technet)

Attempts at resolution:
1. Reinstalled Windows 7
2. Reinstalled Windows 7
3. Took system to local computer shop and received a replacement video card from stock
4. Reinstalled Windows 7
(while reinstalling Windows, attempted to use ATI Catalyst Drivers version 9.12 (from original CD), 10.1, 10.2, 10.3, 10.4, and finally 10.5 installed on 6/3/2010)
5. Attempted changing ATI Performance Profiles XML
Changed CoreClockTarget and MemoryClockTarget for Want_0 and Want_1 to be higher than
default, so the card would not have to increase speeds as much (recommended via ATI
forums)
**started happening like clockwork when I installed RollerCoasterTycoon3, crash guaranteed within 30 minutes of starting a scenario, this began on 6/1, so the following entires are from this past weekend to today**
New Drivers from ATI, 10.5, installed. No change in behavior.
6. Disabled Aero within Windows (no effect, re-enabled)
7. Uninstalled Catalyst Suite, leaving bare drivers only (current config with version 10.5)
8. Attempted to use verifier.exe to diagnose the issue, system would only BSOD while booting, very soon into the splash screen, then reboot
9. Attempted Window Repair, unable to find a solution, no changes, rebooted
10. Booted Safe Mode in order to execute verifier.exe and remove current running values
11. Rebooted Windows normally
12. Called Microsoft Support (Case number available upon request by PM) 6/7/2010

Microsoft Support technician controlled my computer for a few minutes, and I showed him the minidump file using dumpchk.exe, but he said that it looks to be just a video card driver issue. I have a very very difficult time believing that after 3 re-installs and 5 different versions of the drivers. I am going to attempt to contact ATI support tomorrow. I figured that someone on this site might be able to assist me with analysis of the minidumps and possibly find the real root cause of this issue. I am going to upload DxDiag.txt output, the minidumps, and the full memory.dmp file (compressed with winrar on best setting, but still had to split into two files because of the 50MB restriction) to my skydrive public folder, linked below:
http://cid-44caa82b00d80af9.office.live.com/browse.aspx/Public

If there are any items that I have left out, or questions, please ask and I will answer as quickly as I possibly can. I really want to resolve this issue so I won't have to format and downgrade to a different OS.

This is a duplicate of a post on the Microsoft Social Answers Forums: http://social.answers.microsoft.com/Forums/en/w7hardware/thread/5f0aebb6-b9b6-4a5d-a622-97c62dbb3d66
All "results" will be posted in both locations ...

I accidently placed this thread in the Hardware & Devices forum instead of the Crashes and Debugging forum. I am linking to this new thread with all the replies, questions, and answers. Original Thread: Misc tasks, screen freezes, video driver unloads, BSOD atikmpag.sys


My System SpecsSystem Spec
.
08 Jun 2010   #2
jameslkerr

Windows 7 Ultimate x64 (Technet)
 
 

Quote   Quote: Originally Posted by Ageeb View Post
Since you didn't mention it, and seemingly things start hapenning under load, is your PSU pulling it's weight? Maybe the CPU/Vid card upgrade is putting it over the edge?
Have you ran memtest?
Have you primed95 or stress test of your choice for cpu?

- Ageeb
Good catch, Ageeb. I completely forgot to mention that.

I used Ubuntu to completely test all my RAM, and none of the tests "failed." I know that doesn't mean that the memory is "good," but rather that it was just able to pass the tests acceptably.

I also did a burn/benchmark in with Sisoft Sandra for the CPU, and FurMark for the GPU. Two days ago, I left FurMark running on the machine for over 4 hours, and the GPU temp never passed 81 degrees C. At that time, I did not check the CPU temperature, as it wasn't on that screen, and the CPU wasn't being taxed at that time.

I will note one other observation. I can play World of Warcraft for 5 hours plus and have no crashes what so ever now. I can also play StarCraft II Beta for more than 5 hours without a crash. But if I fire up Roller Coaster Tycoon 3 and start a scenario, it takes less than 30 minutes for the system to crash, every time. I cannot forcibly replicate the crash while watching movies or video clips at this time, that is still completely random, maybe once or twice per week. RCT3 is the sure-fire way to make this occur.

Quote   Quote: Originally Posted by Ageeb View Post
sounds like it may be game specific rather than system...

are you overclocked?
are the games fully patched?
are AV's disabled during play?
have you tried them in compatibility mode?
were you using on-board video, before the upgrade? (getting at making sure it's disabled in BIOS, if so)

-Ageeb
But the issue has also occured outside of games entirely. I have had the same crash happen while watching YouTube videos in Internet Explorer or Firefox. I have also had crashes while watching video clips made on my camera playing in Windows Media Player or in VLC. It is more random than the single game, it just happens that Roller Coaster Tycoon 3 causes more crashes than anything else, and it crashes in a shorter timeframe. Also, extremely rarely I have crashed while playing World of Warcraft and Starcraft II. It has not happened within the past couple weeks for those particular games, so I tend to forget about those crashes.

are you overclocked? -- No overclocking. I have tried UnderClocking (per some forum posts) but that did not make a difference.

are the games fully patched? -- Yes, all games are fully patched and Windows Update is always being checked and I am applying all optional/important/critical updates.

are AV's disabled during play? -- I use Avast, so it is in silent mode when I play games. I have never disabled Avast, but I can give it a try. I am careful online, so I wouldn't mind even removing Avast entirely for a few days ... I don't get viruses/spyware on my computers as I don't visit websites that harbor to them.

have you tried them in compatibility mode? -- I have not turned on compatibility mode for RCT3 as the issue can occur outside of the game. I can try that this evening when I get home.

were you using on-board video, before the upgrade? (getting at making sure it's disabled in BIOS, if so) Crosshair II is a "Republic of Gamers" edition board, there is no on-board video.
My System SpecsSystem Spec
08 Jun 2010   #3
jameslkerr

Windows 7 Ultimate x64 (Technet)
 
 

Quote   Quote: Originally Posted by mpcrsc562 View Post
I have read in another post that certain vendors tweak the drivers for their hardware and it was suggested to download the Catalyst suite from the manufacture, rather than from AMD/ATi.

The 10.5 version has caused many people heartache--however, when I read that about getting the drivers from the card manufacturer, I did as such and have not had any problems with the 10.5.

In my opinion, it makes much sense--especially if the card in question is a non-reference card.

So, my suggestion is to see if the Sapphire drivers would do you better.
Quote   Quote: Originally Posted by mpcrsc562 View Post
And, if this is something you are already aware of, fogive me

Before installing the new driver package, uninstall the old one first. Also, I suggest as it works for me, download Driver Sweeper and when you reboot, go into Safe Mode and run Driver Sweeper. Click the ATi Display check box, click Analyze, then Clean. Reboot again to install the new driver package.

Hope you get this problem remedied quick.
Thank you for the recommendations, and I will see if this makes a difference when I get home from work. I have already downloaded the drivers and the Driver Sweeper. I will uninstall the drvier, reboot to safe mode, run Driver Sweeper, and then install from the Sapphire Website's driver package. I will let you know if this makes the difference.

Copying this information to the other thread ...

EDIT: The drivers downloaded as a zip, but when I unzipped the file, it was the exact same name and byte size as the original ATI driver, including the logo. I don't believe there is a difference between them. But, I am going to complete the attempted fix as stated above.

Another Edit:
I could understand that the Card Manufacturer Drivers could be different, but then I would not have had the same exact issues when I used the 9.12 drivers that were included on the CD with the video card. I think these are just the identical ATI Drivers, nothing special about them.
My System SpecsSystem Spec
.

09 Jun 2010   #4
jameslkerr

Windows 7 Ultimate x64 (Technet)
 
 

I did as suggested.

Uninstalled current 10.5 Catalyst Drivers (downloaded from ATI directly)
Rebooted into Safe Mode
Executed Driver Sweeper
Rebooted into normal Windows
Installed Catalyis 10.5 Drives (downloaded from Sapphire Website for my model video card)
Rebooted for Installation
Opened Roller Coaster Tycoon 3, and within 10 minutes of gameplay ...
Screen Froze, changed to solid Brown (primary color at the time), then black, display lost signal while driver unloaded, GPU Fan shifted to 100%, then BSOD on atikmpag.sys
Upon reboot into Windows, the normal window appeared stating the BlueScreen error, LocaleID 1033, BCCode 116.

Also, I found new and additional crash information with the Problem Reports (Start, and type Problem, Click View All Problem Reports).

Description
A problem with your video hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Extra information about the problem
BCCode: 117
BCP1: FFFFFA8003ACD010
BCP2: FFFFF8800417267C
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Bucket ID: X64_0x117_Tdr:2_IMAGE_atikmpag.sys
Server information: 96af7d28-e309-4ed9-a5a6-1b6686e75b9e
Then immediately after that ...

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Extra information about the problem
BCCode: 116
BCP1: FFFFFA8003ACD010
BCP2: FFFFF8800417267C
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Bucket ID: X64_0x116_TdrBCR:2_Tdr:2_IMAGE_atikmpag.sys
Server information: e091807e-61b1-464a-b6f9-b47e4e28efcb

I am uploading these additional crash files from the LiveKernelEvent to the Skydrive linked in the primary post.
My System SpecsSystem Spec
09 Jun 2010   #5
jameslkerr

Windows 7 Ultimate x64 (Technet)
 
 

Just because I don't believe I referenced this information.

Prime95 Stress Test - Executed 6/8/2010 for 6 hours+. CPU Temp never passed 60
FurMark Burn-In - Executed 6/6/2010 for 5 hours+. GPU Temp never passed 80
Memtest86+ - Executed 6/1/2010 for 5 hours+. No "failures" found.
(also used Windows Memory Diagnostic, no issues found)
Si-Soft Sandra Burn-In (Multiple Components) - Executed a few months ago for 5 horus+, no issues

During these processes, there were no crashes. The system performed exactly the way I would expect.
My System SpecsSystem Spec
09 Jun 2010   #6
jameslkerr

Windows 7 Ultimate x64 (Technet)
 
 

Well, does anyone have any ideas? Any at all? I am getting desparate at this point.
My System SpecsSystem Spec
10 Jun 2010   #7
jameslkerr

Windows 7 Ultimate x64 (Technet)
 
 

I would really love some assistance with this issue, if anyone has some time.

Thank you very much!!
My System SpecsSystem Spec
10 Jun 2010   #8
jameslkerr

Windows 7 Ultimate x64 (Technet)
 
 

I was looking though other posts, and I have heard the legends about usasma. So, I went to his website, www.carrona.org, and found the errors that are being reported in my system, but I am lost as to a resolution.

I get two 116 Errors = VIDEO_TDR_ERROR
BSOD Index
Then a 117 BSOD = VIDEO_TDR_TIMEOUT_DETECTED
BSOD Index

Now, I have read both of these error reports on his website, and I cannot figure out what the real issue is ...

I can run benchmarks for 5+ hours and have Video Card temps around 80 degrees C with no issues. But sometimes when I am not really taxing the video card, like playing back videos and playing older games that will not stress the video system, it crashes. I can play WoW for 5 hours and not have issues. I don't understand.

If I was having an overheating issue, you would begin to think that it would occur after 5 hours of Starcraft II, not after 30 minutes or less of Roller Coaster Tycoon 3.

I have tried 6 completely different versions of ATI's drivers, and still have the same issue.

I have updated the Motherboard BIOS just back in February (when I got the Phenom II Processor and the new video card).

I also purchased a new 750W OCZ power supply when I installed the new components. I have a power supply tester, and it shows that the leads going to the video card are within the acceptable limits.

I have also changed physical video cards. I purchased my Radeon 5870 at a local store, so they swapped cards with me, and I still had the same issues.

Any recommendations or suggestions would be greatly appreciated. Thank you!
My System SpecsSystem Spec
10 Jun 2010   #9
jameslkerr

Windows 7 Ultimate x64 (Technet)
 
 

After reading a little more on an ATI forum that usasma linked to from the BSOD 116 error page listed above:
AMD Game Forums - ATIKMDAG.sys problems and TDR FAQ

I went through and ran CHKDSK on every drive that I have in the system. No errors.

But, this got me thinking, I did run VERIFIER.exe, but it caused the BSOD before any type of boot up (about 5 seconds into the Windows Splash Screen), thus it was not logged. So I reset Verifier and went back into Windows normally. Perhaps I should select 5 items at a time and keep rebooting until I find the culprit. I realize this will take some additional time, but it seems that I am running out of other options without some assistance.

When I get home, I will get started on this, and see if I can find the real culprit.
My System SpecsSystem Spec
10 Jun 2010   #10
jameslkerr

Windows 7 Ultimate x64 (Technet)
 
 

I was reviewing other BSOD posts (https://www.sevenforums.com/crashes-d...tml#post776626), and I saw ZigZag recommend that the user run System File Checker. Just to help save time, I have executed sfc /scannow and the verification completed in a few minutes. Windows Resource Protection did not find any integrity violations.

So I know that the Windows files are fine. Now I just need to find out exactly what IS causing the issue.

I still plan to run Verifier when I get home, only selecting a few items, and then rebooting until I get the BSOD upon startup like I did previously. Once I find the culprit, I will post it.
My System SpecsSystem Spec
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 Moved: Misc tasks, screen freezes, video driver unloads, BSOD atikmpag




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