From Win XP to Win 7 - Same BSOD As Before!


  1. Posts : 7
    Windows 7
       #1

    From Win XP to Win 7 - Same BSOD As Before!


    Can anyone help me analyze the attached minidump?

    I used to get a BSOD on my old Win XP machine that I could not resolve (I seem to be no use at analyzing minidumps). Now I've bought a new Win 7 machine I thought all my troubles will be over but no, they're back!

    I must have a piece of software installed on both machines that is causing it but I have no idea what. All I have on my new machine is stuff I really need for work so I'm kind of bummed.

    The crash usually comes when the machine has been on for 6 -7 hours or more. The machine becomes unresponsive at first, the fan whirs like crazy. Some infinite loop eating resources is suggested but I see no process eating memory or CPU.

    My old machine was a Dell D630, new one is a HP DM4 (6GB ram, i5 processor).

    Thank you thank you if you can help!
      My Computer


  2. Posts : 7
    Windows 7
    Thread Starter
       #2

    Should have added...


    I have done a full virus scan (different av products on each machine) and found no virus.
      My Computer


  3. Posts : 11,840
    64-bit Windows 8.1 Pro
       #3
      My Computer


  4. Posts : 7
    Windows 7
    Thread Starter
       #4

    Okay...


    Sticking to the rules, the attachment is now a zip file.

    To recap, the BSOD occurs after the machine has been running for several hours (e.g. I will find the crash in the morning if the machine is left on overnight) and there is no obvious condition that precedes the crash, other than slow response. No high memory usage, no high CPU usage.

    On a couple of occasions on the XP machine, Bluetooth manager and ZoneAlarm reported their own internal errors, but this was not repeatable, and has not yet occured on the Win 7 machine.

    Generally speaking I will get either a full shutdown, or the screen is blank (no UI at all) and does not wake up ... when this happens, the fan whirs like crazy to cool the processor.

    Any help gratefully received.
      My Computer


  5. Posts : 11,840
    64-bit Windows 8.1 Pro
       #5

    Your .dmp file is reporting a fault in ntkrnlmp.exe with a bugcheck of 7F, 8.....

    0x00000008, or Double Fault, is when an exception occurs while trying to call the handler for a prior exception. Normally, the two exceptions can be handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. This is almost always caused by hardware problems.

    Stop 0x7F usually occurs after the installation of faulty or mismatched hardware (especially memory) or in the event that installed hardware fails. If hardware was recently added to the system, remove it to see if the error recurs. If existing hardware has failed, remove or replace the faulty component. Run hardware diagnostics supplied by the system manufacturer, especially the memory scanner, to determine which hardware component has failed. For details on these procedures, see the owners manual for your computer. Check that all the adapter cards in the computer, including memory modules, are properly seated. Use an ink eraser or an electrical contact treatment, available at electronics supply stores, to ensure adapter card contacts are clean. Be sure to wipe the cleaned contacts off, removing all cleaning debris, before reinstalling the adapter card into the computer. If compressed air is available, use it to clear out the adapter card slot.

    Make sure that your ram modules are matching and is supported by your motherboard..

    Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder. Boot from the CD, and leave it running for at least 5 passes.


    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 7F, {8, 80050033, 6f8, fffff80002c93e58}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    UNEXPECTED_KERNEL_MODE_TRAP (7f)
    This means a trap occurred in kernel mode, and it's a trap of a kind
    that the kernel isn't allowed to have/catch (bound trap) or that
    is always instant death (double fault).  The first number in the
    bugcheck params is the number of the trap (8 = double fault, etc)
    Consult an Intel x86 family manual to learn more about what these
    traps are. Here is a *portion* of those codes:
    If kv shows a taskGate
            use .tss on the part before the colon, then kv.
    Else if kv shows a trapframe
            use .trap on that value
    Else
            .trap on the appropriate frame will show where the trap was taken
            (on x86, this will be the ebp that goes with the procedure KiTrap)
    Endif
    kb will then show the corrected stack.
    Arguments:
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: 0000000080050033
    Arg3: 00000000000006f8
    Arg4: fffff80002c93e58
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KiDoubleFaultAbort+b2
    fffff800`02cc9032 90              nop
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb
    
    FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    
    BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    
    Followup: MachineOwner
    
    ---------
      My Computer


  6. Posts : 7
    Windows 7
    Thread Starter
       #6

    Oh boy, but it's a new machine


    Could it also be a device connected to the machine? It's a laptop and I have external monitor, mouse, keyboard, drive connected by USB, and a wireless network printer.

    Thank you for your efforts so far!
      My Computer


 

Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 01:27.
Find Us