Windows 7 bluescreen

tanmoycm · 13 Jun 2010

Hi, this is my first post in this thread and I am facing a very frustrating problem in windows 7 home premium. I have a Dell studio 15 laptop. since last one month, i am facing WINDOWS 7 BLUESCREEN ERROR. the error appears and the computer reboots automatically time to time. after logging it tries to find a solution to the problem but fails.

below is the details of the problem:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 16393

Additional information about the problem:
BCCode: c2
BCP1: 0000000000000007
BCP2: 0000000000001097
BCP3: 00000000041E000D
BCP4: FFFFFA8007878640
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\061310-17628-01.dmp
C:\Users\tanmoycm\AppData\Local\Temp\WER-1500448-0.sysdata.xml

Tews · 13 Jun 2010

[1 - Novice] How to ask for help with a BSOD problem

osholt · 13 Jun 2010

For us to be able to help you you will have to upload the dump file generated by the BSoD.

You can do this using this utility, which was custom made by one of our members to be able to to this or if it doesn't work just copy C:\Windows\Minidump\061310-17628-01.dmp to your desktop and shift right click -> send to -> Zipped (compressed) folder.

Now upload that zipped folder to here (using the paper clip button in the quick reply box) for someone to analyse for you.

Oli

tanmoycm · 13 Jun 2010

hi guys! hope that you received the dump file...

zigzag3143 · 13 Jun 2010

tanmoycm said:

Hi, this is my first post in this thread and I am facing a very frustrating problem in windows 7 home premium. I have a Dell studio 15 laptop. since last one month, i am facing WINDOWS 7 BLUESCREEN ERROR. the error appears and the computer reboots automatically time to time. after logging it tries to find a solution to the problem but fails.

below is the details of the problem:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 16393

Additional information about the problem:
BCCode: c2
BCP1: 0000000000000007
BCP2: 0000000000001097
BCP3: 00000000041E000D
BCP4: FFFFFA8007878640
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\061310-17628-01.dmp
C:\Users\tanmoycm\AppData\Local\Temp\WER-1500448-0.sysdata.xml

Thsi crash was probably caused by fwpkcnt.sys which is part of the Windows Firewall Platform kernel-mode client".

I assume you arent running it and another firewall. That being the case I would ru a system file check to verify and repair youor system files
You do that by typing cmd in search>right click and run as admin>sfc /scannow

Let us know the results

Ken

Code:

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun Jun 13 09:33:50.220 2010 (GMT-4)
System Uptime: 0 days 1:25:33.063
BugCheck C2, {7, 1097, 210000, fffffa80089d1010}
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
*** WARNING: Unable to verify timestamp for aswRdr.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswRdr.SYS
Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsFreeNetBufferList0+171 )
BUGCHECK_STR:  0xc2_7_ZLnp
PROCESS_NAME:  vsmon.exe

EDIT: I also note that your Avast AV was involved in the crash that being the case I would remove it and install Microsoft Security Essentials in its place

tanmoycm · 13 Jun 2010

hi zigzag thnx for the reply...while i was was waiting for a reply i downloaded wise registry cleaner and tried to fix about 400 odd problems that it found...but after rebooting the machine,i am getting bsod at startup....i am unable to login even in safe mode. nothing happens after i press f8. it boots again and gives the bsod. i'm in deep trouble...please help.