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Windows 7: Crash runing antivirus scan

13 Jun 2010   #11
Realm

Windows 7 Home Premium
 
 

No. I'm only running Kaspersky.
I uninstalled the previous antivirus that came with this laptop. It was Trend Micro Security.
Trend had problems to. Everytime I restarted my laptop a message would pop up saying that there was a problem with the latest update and all. Anyway..I used it until my license expired. And I bought kaspersky.


My System SpecsSystem Spec
.
13 Jun 2010   #12
Dinesh

Windows® 8 Pro (64-bit)
 
 

Uninstall Kaspersky from Kaspersky Removal Tool , restart your computer, download the latest version (2011) from kaspersky website and install it. Your current key will work with the new 2011 version.
My System SpecsSystem Spec
13 Jun 2010   #13
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

It could be a corrupt system file

Open a Elevated Command Prompt:
Elevated Command Prompt

In the elevated command prompt, type sfc /scannow and press Enter

This should fix problems with system files
My System SpecsSystem Spec
.

13 Jun 2010   #14
Tews

64-bit Windows 8.1 Pro
 
 

All of this conjecture about whether the Anti Virus is the cause of the crash or not can be resolved if you upload your .dmp file as I suggested in my first reply... otherwise, everyone is just guessing...
My System SpecsSystem Spec
13 Jun 2010   #15
Realm

Windows 7 Home Premium
 
 

I uploaded it. It's on the very first post.
Attachment 78453
My System SpecsSystem Spec
13 Jun 2010   #16
Realm

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by yowanvista View Post
It could be a corrupt system file

Open a Elevated Command Prompt:
Elevated Command Prompt

In the elevated command prompt, type sfc /scannow and press Enter

This should fix problems with system files
Already did That step and nothing. I did also the chckdsk.
My System SpecsSystem Spec
13 Jun 2010   #17
Realm

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by Dinesh View Post
Uninstall Kaspersky from Kaspersky Removal Tool , restart your computer, download the latest version (2011) from kaspersky website and install it. Your current key will work with the new 2011 version.
Done and working fine.

Thank you all for the help.
My System SpecsSystem Spec
13 Jun 2010   #18
Dinesh

Windows® 8 Pro (64-bit)
 
 

Quote   Quote: Originally Posted by Realm View Post
Quote   Quote: Originally Posted by Dinesh View Post
Uninstall Kaspersky from Kaspersky Removal Tool , restart your computer, download the latest version (2011) from kaspersky website and install it. Your current key will work with the new 2011 version.
Done and working fine.

Thank you all for the help.
Glad to help.
My System SpecsSystem Spec
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 Crash runing antivirus scan




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